Tenacity Sports LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowI was never told that I would not be refunded or gift cards are non insurableThey do however have a brochure that says all merchandise that is sent by there is store is 100% garunteed delivery which is was notI have contascted UPS an they are stating that since I used the stre its their responbility to replace either the gift cards or my moneyI have tried to contact the store leaving several messages and have not heard anything I believe that what im asking is not out of what is owed to me, which is $

[redacted] came into our store to have us ship out her gift cards. She was informed that checks, cash, credit cards and gift card were not insurable in shipping with UPS or any other carrier, this policy is posted on our door and our counters as proof when informing our customers. UPS policy...

states that money, checks and gift cards are non insurable. This means if anything happens to the package or items UPS is only held responsible for the cost of shipping the package out. I also let this customer know that UPS was not going to approve the claim for the missing gift cards but would issue a refund on the shipping cost, This is a franchised UPS Store, we are just agents for UPS so we are not responsible for any lost or stolen packages, UPS is. We are The UPS Store. We are sorry this happened and was very apologetic to Ms [redacted] even though she knew the policy before she agree to ship these items.