Tekton Construction

Complaint # [redacted] General Manager of our service department met with customer at job site on 03/20/to review concern with black trimWe agreed to have the painter take care of painting the trim to the correct color The window manufacture will send out thier A-Team to address the warranty issues that are pending This pending punch list witll be taken care of the 2nd week of April when our customer is back from vacation

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

I originally signed a contract with Tekton Construction for a standing seam metal roof for my new construction in Defiance MO [redacted] (owner) told me a specific time he would put the felt paper and roof on which was about months from the time the contract was signedDelay after Delay because he was busy with other projectsHe would tell me he would be there and wouldn't showMy roof was left uncovered with no waterproofing protection for over month as a result of Tekton not showingMy GC had to replace pieces of plywood from water damageTekton showed up and covered 1/of my roof and never showed back up to cover the restI had to pay my contractors extra (overtime hours) to finish itIt took another month to get him back for final measureAs a result of my experience to that point, I chose to terminate the contract I received an expected invoice for the time spent ($per man hour) and was SHOCKED by the invoice amount of $His crew was there for hours fo

Mrs [redacted] made a previous purchase aside from the disputed entertainment center with Kitchen & Bath Designer [redacted] During the initial quote process Mrs [redacted] asked [redacted] to provide a design for an entertainment center Through this process Mrs [redacted] informed [redacted] that Mr [redacted] was uncomfortable with the cost of a custom designed entertainment center and they would proceed with the other cabinets At a later date – Mrs [redacted] came back to [redacted] and informed her she was going to go ahead with purchasing the entrainment center and the order was made for all the cabinets Mrs [redacted] selected a floating shelf system for the entertainment system from a one of our premiere manufacturers in Belmont The invoiced amount for the entertainment center was $12,At the point of sale – [redacted] articulated very clearly that the floating shelf entertainment center was to come in many pieces to be assembled on site [redacted] went to great lengths to articulate this by giving an example “going to come like an erector set” Mrs [redacted] acknowledges this [redacted] also provided an item list that show all the pieces that were going to delivered to be assembled on site [redacted] also informed Mrs [redacted] that installing these are complicated – asking her if she had a really good installer Mrs [redacted] informed [redacted] that she did [redacted] added further assistance informing Mrs [redacted] to have her contractor call her with any questions During the install process Mrs [redacted] call [redacted] troubled how the order was shipped in pieces and her installer was very confused on how to assemble [redacted] reminded Mrs [redacted] of their conversation and all the materials presented at the point of sale [redacted] began to have multiple conversations with the installer during the assembly process in which was evident they have not installed a floating shelf / cabinet system like this before Some cabinets had to be reworked because the installer did not lay out cabinets to design prior to installing At the end of the install – Mr [redacted] requested that [redacted] ’s manager ( [redacted] ***) come out with his displeasure with the process and quality of the cabinets installed [redacted] brought the Belmont Sales Rep [redacted] and [redacted] to inspect issues and overall complaint The issues Mr [redacted] presented were;· Increased labor costs because of how long it took to install the entertainment center in how it was shipped We were made aware on site that some of the added costs were due to wall conditions that would not allow shelves to be installed per design This was caught during the process which required the installer to removed work and pull off drywall, insulation, add additional bracing, re-drywall, texture and painto [redacted] asked Mr [redacted] if he was present at the point of sale He said he was not – Mrs [redacted] was I asked if [redacted] articulated at the point of sale that this order was to be shipped in pcs and would require a very skilled & experienced installer to assemble? She acknowledged we did but not at the level she understood § I asked her if we provided the item list clearly showing how all the pcs were to be delivered She acknowledged [redacted] did provide that to hero On the wall conditions – [redacted] and [redacted] both informed Mr [redacted] that neither of us can be held responsible because that is unknown to us as a supplier Belmont sends out their floating shelf systems with “no” predrill holes for this specific reason – impossible to predict wall conditions These holes have to be made on site to modify shelves to wall system · Overall quality of the entertainment center he did not value at $12, Mr [redacted] expressed his overall displeasure with the quality of the unit in terms that he doesn’t perceive it to be the quality of a $12k custom entertainment center Mr [redacted] explained his explanation of his perceived value in custom ordered red seats in his [redacted] that was in his driveway o [redacted] and [redacted] ’s validated that there entertainment center now fully installed was beautiful and well within any vendor tolerances o [redacted] mentioned to Mr [redacted] as he questioned this unit was custom – that everything about this unit was custom It was custom designed and manufactured to specific specs that were custom ordered by [redacted] and approved by Mrs [redacted] See attached pics of entertainment center [redacted] asked Mr [redacted] what is his request in which he asked for a full 100% refund [redacted] informed Mr& Mrs [redacted] that he would evaluate the situation with his Supervisor and report back as soon as possible At the close of the meeting both Mr& Mrs [redacted] complimented the work of [redacted] with all other cabinets she ordered [redacted] informed Mrs [redacted] that Dixieline would not provide a 100% refund because it is our stance that Dixieline clearly represented how this entertainment was to be shipped verbally (“come many in pcs – like an erector set all needed to be put together on site” + “this is complicated – questioning do they have a very skilled and experienced installer” ) and written (provided an order item list clearly showing all the pcs to be delivered and assembled – see attached) Dixieline cannot be held responsible for costs overruns in labor (due to an inexperienced installer with such an entertainment center) and wall conditions which are both out of our control Mrs [redacted] informed [redacted] she was very unhappy with this decision and her Mr [redacted] would be calling him To date Mr [redacted] has yet to make this call to [redacted] ***

I originally signed a contract with Tekton Construction for a standing seam metal roof for my new construction in Defiance MO*** (owner) told me a specific time he would put the felt paper and roof on which was about months from the time the contract was signedDelay after Delay because he was busy with other projectsHe would tell me he would be there and wouldn't showMy roof was left uncovered with no waterproofing protection for over month as a result of Tekton not showingMy GC had to replace pieces of plywood from water damageTekton showed up and covered 1/of my roof and never showed back up to cover the restI had to pay my contractors extra (overtime hours) to finish itIt took another month to get him back for final measureAs a result of my experience to that point, I chose to terminate the contract
I received an expected invoice for the time spent ($per man hour) and was SHOCKED by the invoice amount of $His crew was there for hours fo

Complaint # ***
General Manager of our service department met with customer at job site on 03/20/to review concern with black trimWe agreed to have the painter take care of painting the trim to the correct color
The window manufacture will send out thier A-Team to address the warranty issues that are pending
This pending punch list witll be taken care of the 2nd week of April when our customer is back from vacation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Mrs. [redacted] made a previous purchase aside from the disputed entertainment center with Kitchen & Bath Designer [redacted].  During the initial quote process Mrs. [redacted] asked [redacted] to provide a design for an entertainment center.  Through this process Mrs. [redacted] informed [redacted]...

that Mr. [redacted] was uncomfortable with the cost of a custom designed entertainment center and they would proceed with the other cabinets.  At a later date – Mrs. [redacted] came back to [redacted] and informed her she was going to go ahead with purchasing the entrainment center and the order was made for all the cabinets.  Mrs. [redacted] selected a floating shelf system for the entertainment system from a one of our premiere manufacturers in Belmont.   The invoiced amount for the entertainment center was $12,314.81. At the point of sale – [redacted] articulated very clearly that the floating shelf entertainment center was to come in many pieces to be assembled on site.  [redacted] went to great lengths to articulate this by giving an example “going to come like an erector set”.  Mrs. [redacted] acknowledges this.  [redacted] also provided an item list that show all the pieces that were going to delivered to be assembled on site.  [redacted] also informed Mrs. [redacted] that installing these are complicated – asking her if she had a really good installer.  Mrs. [redacted] informed [redacted] that she did.  [redacted] added further assistance informing Mrs. [redacted] to have her contractor call her with any questions.   During the install process Mrs. [redacted] call [redacted] troubled how the order was shipped in pieces and her installer was very confused on how to assemble.  [redacted] reminded Mrs. [redacted] of their conversation and all the materials presented at the point of sale.  [redacted] began to have multiple conversations with the installer during the assembly process in which was evident they have not installed a floating shelf / cabinet system like this before.  Some cabinets had to be reworked because the installer did not lay out cabinets to design prior to installing.   At the end of the install – Mr. [redacted] requested that [redacted]’s manager ([redacted]) come out with his displeasure with the process and quality of the cabinets installed.  [redacted] brought the Belmont Sales Rep [redacted] and [redacted] to inspect issues and overall complaint.  The issues Mr. [redacted] presented were;·        Increased labor costs because of how long it took to install the entertainment center in how it was shipped.  We were made aware on site that some of the added costs were due to wall conditions that would not allow shelves to be installed per design.  This was caught during the process which required the installer to removed work and pull off drywall, insulation, add additional bracing, re-drywall, texture and paint. o   [redacted] asked Mr. [redacted] if he was present at the point of sale.  He said he was not – Mrs. [redacted] was.  I asked if [redacted] articulated at the point of sale that this order was to be shipped in  pcs and would require a very skilled & experienced installer to assemble?  She acknowledged we did but not at the level she understood…§  I asked her if we provided the item list clearly showing how all the pcs were to be delivered.  She acknowledged [redacted] did provide that to her. o   On the wall conditions – [redacted] and [redacted] both informed Mr. [redacted] that neither of us can be held responsible because that is unknown to us as a supplier.  Belmont sends out their floating shelf systems with “no” predrill holes for this specific reason – impossible to predict wall conditions.  These holes have to be made on site to modify shelves to wall system.  ·        Overall quality of the entertainment center he did not value at $12,314.81.  Mr. [redacted] expressed his overall displeasure with the quality of the unit in terms that he doesn’t perceive it to be the quality of a $12k custom entertainment center.  Mr. [redacted] explained his explanation of his perceived value in custom ordered red seats in his [redacted] that was in his driveway.  o   [redacted] and [redacted]’s validated that there entertainment center now fully installed was beautiful and well within any vendor tolerances.  o   [redacted] mentioned to Mr. [redacted] as he questioned this unit was custom – that everything about this unit was custom.  It was custom designed and manufactured to specific specs that were custom ordered by [redacted] and approved by Mrs. [redacted].  See attached pics of entertainment center.   [redacted] asked Mr. [redacted] what is his request in which he asked for a full 100% refund.  [redacted] informed Mr. & Mrs. [redacted] that he would evaluate the situation with his Supervisor and report back as soon as possible.  At the close of the meeting both Mr. & Mrs [redacted] complimented the work of [redacted] with all other cabinets she ordered.   [redacted] informed Mrs. [redacted] that Dixieline would not provide a 100% refund because it is our stance that Dixieline clearly represented how this entertainment was to be shipped verbally (“come many in pcs – like an erector set all needed to be put together on site” + “this is complicated – questioning do they have a very skilled and experienced installer”…) and written (provided an order item list clearly showing all the pcs to be delivered and assembled – see attached).  Dixieline cannot be held responsible for costs overruns in labor (due to an inexperienced installer with such an entertainment center) and wall conditions which are both out of our control.  Mrs. [redacted] informed [redacted] she was very unhappy with this decision and her Mr. [redacted] would be calling him.  To date Mr. [redacted] has yet to make this call to [redacted].

We have contacted the customer and reviewed his concerns. We have also escalated the warranty issues, so the manufacture can respond with a greater sense of urgency. The manufacture is scheduled to visit the job site on April 6, 2018.
Our management representatives will also visit the job site to...

meet with the customer to further outline the punchlist that needs to be completed.