Complaint: [redacted] I am rejecting this response because: The maintenance and replacement guarantee states "in the student's home", not inside the student's home Our family considers our front doorway part of our home, as the milk I serve my children every day is safely left there The police report was submitted within three business days of the incident, after our family discussed where the instrument was last seenIf your competitor specifies they only replace the instrument if the police report states there was a forced entry, I suggest you revise your own contract to match it, as now it does not specify that Your current contract leads families like ours to believe their instrument will be replaced if it is stolen from what they consider to be their home Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: The maintenance and replacement guarantee states "in the student's home", not inside the student's home Our family considers our front doorway part of our home, as the milk I serve my children every day is safely left there The police report was submitted within three business days of the incident, after our family discussed where the instrument was last seenIf your competitor specifies they only replace the instrument if the police report states there was a forced entry, I suggest you revise your own contract to match it, as now it does not specify that Your current contract leads families like ours to believe their instrument will be replaced if it is stolen from what they consider to be their home Sincerely, [redacted]