Tech Assets

I have been doing business with Jumpline for years. I decided to change to a less expensive server that they offer. It has been weeks of problems, migration issues, email issues, etc. I have contacted them repeatedly about the various issues. Each time I have gotten an email claiming the issues was resolved only to find it has not. It has been almost one month since the problems started. Today I spoke with someone who claimed to be a supervisor - Chris - who said he needed to call me back. He called the wrong number, emailed me asking for the correct one, I asked he give me 30 minutes because I was on the phone making sure there was not a problem with my computer. He agreed. It has been more than two hours and this so called supervisor has not been bothered with calling me back as agreed. It seems everyone at Jumpline gets their hands on my case just long enough to screw something up and to waste my time. I have websites that were not working for weeks, and now emails that will not authenticate because of something happening on Jumpline's end. They seem happy to take my money (having tried to charge over $600 on my credit card for a $70 service) but when it comes to solving a problem so I can actually use what I am paying for they are useless.

Jumpline is our web hosting company for many years, my tech support company contacted them yesterday for a hacking issue we had for our web site for which they host. The issue still has not been resolved second day now with no reply from their support team. When you call the 800-651-2028 or 614-871-8436 the person that answers the phone will not give you any information, he will not transfer you nor will he give you his name or the phone number of another support branch. He literally told me to go find another web hosting company. I have tried to find other numbers for jumpline but it still resorts me back to the same person who refuses to help and just keeps saying " No I am not going to help you find another company and hangs up the phone. My issue is important and involves hacking of our web site which now I am thinking it may be an internal issue at Jumpline since the person who does answer the phone stated that he didn't care what I did because he is leaving there in two day. I NEED HELP WITH THIS PLEASE.rr

I was switched to hosting at this company when Liquid Web sold the contracts of all of its personal hosting customers. Their security is terrible and so is their customer service - I contacted them about my sites being hacked several days ago and the last response I have from them was 48 hours ago as I write this, in which the CSR seems completely unconcerned that my sites have been hacked and offers no further assistance outside of giving the bare minimum of information that I asked for. Obviously, I'm switching hosts, and I don't know how this company manages to get any clients outside of deals like the LWS sellout, given that their web presence is awful and they completely lack social media, but I wanted to warn others to stay far away.