Team Barney's

In this situation, there was an error on GVEC part as the meter was not working properly The meter actually stopped working and the member was not billed at all for over months Per our tariff, we are able to go back to make adjustments to members accounts for errors up to months We adjusted the account to our estimated usage The member then called in to dispute the estimation and we then credited additional money back to what we the believed was the satisfaction of the member The member did not believe they should pay for any usage at all since it was GVECs error The meter was working to 100% accuracy but the members usage was significantly higher due to usage in the home, not an issue with the meter At this time, no additional credit is deemed necessary

We apologize for any inconvenience experiencedOur goal is always to exceed our member's expectationsAs a member-owned cooperative, we follow established procedures for the benefit of all cooperative membersWe have been in contact with Ms*** in regards to her concerns and have resolved the
issue

In this situation, there was an error on GVEC part as the meter was not working properly. The meter actually stopped working and the member was not billed at all for over months. Per our tariff, we are able to go back to make adjustments to members accounts for errors up to
months. We adjusted the account to our estimated usage. The member then called in to dispute the estimation and we then credited additional money back to what we the believed was the satisfaction of the member. The member did not believe they should pay for any usage at all since it was GVECs error. The meter was working to 100% accuracy but the members usage was significantly higher due to usage in the home, not an issue with the meter. At this time, no additional credit is deemed necessary