Taz Tax, Inc.

Review: On April **,2014 I did my taxes on line with this company under the name past year tax, they still have an active web site. They charged me $49.00 for this service. I talked to the IRS today on 9-**-14 and they never received my e-file they also told me you cannot e-file late taxes. In other words this is a scam. They now have my money and information. IRS told me I need to report this issue to you. I have also emailed them many times, very little response or non at all. But nothing helpful.Desired Settlement: Refund and from other complaints I have read needs to be shut down. Especially online.

Business

Response:

To whom it may concern:

We provided online self tax preparation for customers, the IRS does not allow efiling for past year returns as the customer stated in his compliant. No online site allows efiling for past year returns, no where on our site does it say we efile past year returns. In fact, we state that we do not efile on our Home page, Product page, FAQ page and in our "TermsofService". After this customer submitted his order, he was directed to his status page and we even provided him direction there on what to sign and mail to the IRS. We also provided him the IRS mailing address.

We also keep track of any email we receive and this customer was replied back to and assisted every time he emailed us. We have attached two emails which shows that he received his tax return and in a recent email from him on Sept **, 2014 he still claims he hasn't received his tax return. Please view the two attached emails, check the dates. As you can see we emailed him a copy on Jun **, 2014 and then he returns again on Aug **,2014 claiming he still doesn't have his return.

We are not at fault here but have still issued him a full refund back to his credit card. The customer should expect credit back on their end in 24-48hrs.

Thank you

Review: On June **, 2014....I went on [redacted] to file for my 2012 tax return on their online software. ...I use [redacted] because the website claim to offer the following services:...You can easily complete past year tax returns here. If you're not 100% sure about your past tax return,

we offer services such as professional reviews, audit assistance, etc....

I spent 2 hours preparing my taxes using their online software....

I entered and reviewed all the information required including the 1099 misc...

The software accepted all the information entered then I clicked OK! ..

I Paid a total of $84.97 that was charged to my bank card, the price breakdown goes as follow:...

Federal Tax Return $34.99 -----

Audit Assistance $29.99-----

Professional Tax Review $19.99 -----

For a Total Payment of $84.97-----

Professional Tax Review for $19.99.----claimed the following service:...

One of our certified tax preparer trained in the foundation of taxation principles will review your federal tax return for errors, duplicate entries or missing entries that may result in a delay or incorrect refund. We will also allow updates to your return and will address any questions you may have...

The software did not work. after spending two hours of entering all the information required.

I received via email a PDF file containing a BLANK FINAL COPY OF MY 2012 TAX RETURN.

Again, I paid an extra $19.99 for a"Professional Tax Review" and advertising clearly says:...

"One of our certified tax preparer trained in the foundation of taxation principles will review your federal tax return for errors, duplicate entries or missing entries that may result in a delay or incorrect refund. We will also allow updates to your return and will address any questions you may have:...

Obviously no certified tax preparer review my final taxes for missing entries because my tax return came back to me BLANK and I have the copies upon request!...

I tried to Log on the account that I had created with [redacted] but my account had disappeared ...

I sent them an email regarding the Blank Tax Return Issue and no one from [redacted] responded.... They have my email and home address plus my phone number and no one has tried to get a hold of me.

At this point and time I don't trust [redacted] their software did not work and my tax return were never reviewed by a certified tax preparer.

The following is what [redacted] sent me via email and notice how they say : "FINAL COPY" of your return and "copy of your tax return."

Received email on Monday, June **, 2014 3:02 AM...Dear Customer,...Your Order Number is #XXXXXXXX-XX

We have received your online order for your past year tax return. We are currently processing your order and you should be receiving a "FINAL COPY" of your return soon.

Received email on Monday, June **, 2014 7:02 AM...

Dear Customer, Your Order Number is #XXXXXXXX-XX Thank you for using our past year tax product, attached to this e-mail is a "copy of your tax return." Past year returns are not allowed to be e-filed, you will need to "review," sign and mail them to the IRS or your state tax department.....

REVIEW?????

I paid to have one of "your certified tax preparer" review my tax return forms and they came back to me BLANK!...

Sincerely,

Me the CustomerDesired Settlement: I want a refund of $84.97 to be credited back into my Bank Credit Card Account

Business

Response:

To whom it may concern:

This customer did self prepare their tax return using our site but they never clicked the "Save & Go" button as they were processing their tax return, therefore nothing was saved. After they submitted their order, we did check it and quickly email them to login and complete their return. As you can see the attached email dated Mon, Jun **, 2014 7:22 pm but the customer never contacted us, at this point all we can do was wait. Even till today they never bother to contact us regarding their order, we save all the emails we receive from customers.

After we received this Revdex.com complaint, we have contact the customer to find out if they wanted to finish their tax return or wanted a full refund. The customer requested a refund and we have issued them a refund back to their credit card.

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Pastyeartax knew and heard about me because for 2 and half months my Bank was disputing the Charge with the online merchant. But the Merchant refused to give me a refund.

Also, I want to say that I did follow the swebsite's software instructions and after entering my information, I did clicked save and go to the next page/level the software walked me through every step from start to finish.

Bottomline The website's software and customer service did not work for me, therfore I asked for a refund.