Taylor Thomas General Building Contractor Inc

[A default letter is provided here which indicates your acceptance of the
business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meI spoke with the sales mngr Alfredo and GM Enis and they stated they will resolve my issues over the next few days
Regards,
*** ***

*** *** General Manager of BMW Roxbury, has communicated to with the Dichiara's today and resolved their concernsThey've come to an amicable resolution.Kind regards,***~

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***I am rejecting this response because: BMW technicians are responsible and hired to diagnose anyproblem any vehicle may have to the fullest extent because the customer isexpected to pay for this “diagnose”I paid BMW of Roxbury to diagnose thevehicle to get answers and still after the “diagnose” was performed; it wasunclear to me what exactly was going on with the carWhat was the purpose ofpaying for the car to be diagnosed when I already knew that it could be pistonsor bearings? It could be a whole array of things that could be causing the problem,regardless, BMW doesn’t knowI was under the impression that the dealer didwhatever was necessary to figure out the issue, apparently not since theydidn’t take the motor apartI would have never paid to diagnose the car, if Iwould have known that they only way to truly figure out the problem was bydisassembling the motor and BMW wouldn’t do it They failed to mention any limitations thetechs may have prior to diagnosing the carI still went through with thediagnose with BMW even after having opinions from other car technician experts aboutwhat could be wrong with the car to follow BMW’s procedure because without aBMW diagnose they couldn’t do anything to help me out. I have all paperwork in hand to demonstratethe regular maintenance done on the vehicle from when the car was firstpurchased up until nowThe car is in the father’s name, however, what privacyissues exist that may complicate the process of getting out of the vehicle?That makes absolutely no sense because Jerry S*** spoke to the son face toface the day the car was returned to himNo deal was met, nor was any papersigned/purposed in that meeting that would violate any privacy issuesThefather has been actively involved in this on going problem; it would not be anyissue for him to present himself at Roxbury BMW MrP*** has never reached out to *** or the father via any form of communicationThe last phoneconversation was a few days after the car was returned back to the client topresent the options the dealer had come up withThe phone call was between theson and MrJerry S*** more than two weeks ago now, where MrS***presented options to fix the problem and *** *** declined all of themTheoptions were far unreasonable and seemed to only benefit the car dealershipfrom a business standpointMrJerry S*** wished *** *** luck with thecar and never received another call/e-mail from anybody at BMW of Roxbury sincethen Ultimately, it makes no sense to recommend the most expensive parts for a vehicle with no solid evidence of whatthe problem actually is That’s not being reasonable on their part at all because two year old car shouldn’t behaving motor issues after being well maintained since purchase dateBMW of Roxbury is refusing to stand behindtheir product sold to me because they haven't properly diagnosed the car or shown any interest in helping out their customer of years plus! Regards,*** ***

Complaint: ***
I am rejecting this response because:
I have not received the refund check When I receive it, I will agree that the case has been resolved
Regards,
*** ***

The original file was pulled and we spoke with F&I, the client denied the purchase of the maintenance  refresh and any other maintenance upgrade products.  We have a waiver showing he declined maintenance. Someone from the dealership reached out to the client and gave him all...

the warranty options available and  also sent an email for him to review. He said he will look over his options to purchase an extended warranty and advise. Sincerely,Missi C[redacted]

After an hour with the sales person I then met with the financial service rep.  Apparently hedidnt...

explain the warrantee correctly or the terms.  I am now paying $10,000 more for a vehicle for a useless warrantee that doesn't cover anything I was told it was.  They broke me down, it was a form of cohersion.

As per, Enis T[redacted], General Manager of BMW Roxbury, the situation has been resolved. [redacted] first payment was made on his behalf as a result of the delay.We apologize for the inconvenience.Sincerely,Missi C[redacted]

After speaking to [redacted], Service Manager of BMW Roxbury, I learned the customer came infor a knocking sound. After checking diagnostics they ran the vehicle on thelift finding the longer the vehicle ran, the hotter the engine got and the louder thenoise got. The noise...

seemed to be coming fromthe lower half of the engine or bottom half. In order for them to see exactlywhat was wrong with the vehicle it was necessary to disassemble the motor. It couldbe pistons or bearings and the only way of knowing the extent of the damage is to take it apart. The vehicle has over 106,000 miles and we were told thatthe customer drove it until the vehicle stalled out. [redacted] declined anywork to be performed. The last time we serviced the vehicle it had 57,000 miles and at the present time it had 106,542We don't know if there has been any regular maintenance on the car. [redacted] did speak with Jerry S[redacted] one of our sales managers andwe offered to take him out of this vehicle. We also told [redacted] that we would see if BMW was willing to do anything to help get him into another vehicle. [redacted] declined. Jerry S[redacted] stated that this vehicle is in ** [redacted]'s fathers name and there are privacy issues that may complicategetting him out of this vehicle. [redacted] attempted reaching Mr [redacted] to discuss the problem but has been unable to make contact. We stand behind the product and the manufacturer and feel we have been reasonable. [redacted] is asked to please contact our Service Manager and work on remedying the problem.Sincerley,Missi C[redacted]

Our Service Manager, Mr. P[redacted] has remarked that the deterioration of the headlights is from stone chips. BMW will not cover this because it is caused by an outside influence. However, we are happy to contact BMW directly and ask that they send a field representative to take a look at it.[redacted]...

should contact our service department to schedule the appointment. Sincerely,Missi C[redacted]

[redacted] has called several times via phone to reach the customer with no success.  He will attempt via email and hopes to find resolution.Sincerely,[redacted]

Attached is a copy of the Buyers Order stating that the vehicle was a special order not subject to cancellation. At the time of purchase it is always clarified that a special order vehicle is final and the deposit is not refundable. Regarding the delivery, Enis T, General Manager, arranged a...

performance delivery in [redacted] in which Mr [redacted] declined.Sincerely,Missi C

Complaint: [redacted]
I am rejecting this response because:
This sale was made with deceptive sales practice.  We spent much time discussing the FACTORY delivery program where I will pick up the car at the factory.  It wasn't until I kept asking about when I can buy plane ticket to fly to the factory that Andrzej just dropped the news that the car is being delivered to the dealership - contrary to what we had discussed all along.  (see attached TXT messages and transcript where you can see I keep asking him for when I can order the plane tickets and he keeps either ignoring my requests or doesn't make any mention I will not be flying to the factory, instead as you can see on the last TXT, he even makes it look we're still waiting for a date so I can buy my plane ticket).The factory delivery program is outlined at http://www.bmwusa.com/Standard/Content/Explore/Experience/PDS/#vehicledelivery where it clearly states I can pick up the car at the factory as we had discussed.  The problem is that Andrzej took it upon himself to downplay the importance of the experience of picking up the car at the factory vs. the dealership and kept on telling me "what's the difference? you still get to drive it on the track" to which I kept insisting that the driving on the track is not as important to ME as it seems to HIM - that to ME it is more important to have the experience of picking up the car at the factory being that I have a personal connection to the area.I also have a phone recording where they try to resolve the issue by shipping the car back to the factory (which the factory told me could not be done being it's illegal), and have me pickup the car at the dealership and drive back to the factory, which was unacceptable to me as it defeats the purpose of a factory pickup.  In that phone call they admit they messed up and therefore are trying to resolve it, but I didn't want it, being that it is a brand new car and the only way for one to get that experience is to buy a brand new car (let me know where to send the recorded phone call and you can see for yourself).  In other words, I was not only buying the car, but also the experience - which is a point they kept downplaying.  I'm sorry, but I'm sure anyone can agree that anytime you spend top dollars for something be it a car or a restaurant, you don't want just the car or food, you also want to have a good experience to go with it.  Being this was my second luxury car from this dealership and I missed out on the factory delivery program the first time, I kept on stressing the importance of it this time during the sale and Andrzej kept on playing along misleading us into believing we are getting the treatment he was selling us, just to find out he was gonna pull the rug from underneath our feet last minute.  Very disappointing!
Regards,
[redacted]

There is a process that must take place in our accounting office that may take a few days. I responded immediately and our store acted in a timely manner. I ask that you allow us to do our due diligence and work through the process. I will speak with Enis and ask that the process be expedited but ask for your patience at the same time.Sincerely,[redacted]

Poor communication is the root of this issue and for that we apologize. Enis T[redacted], General Manager of Roxbury BMW, confirmed that we've spoken to [redacted] and the situation has been handled. Sincerely,Missi C[redacted]

I've done a lengthy investigation on this complaint and learned that Mr [redacted] vehicle is a 2008 and has alternate issues which he did not want to address, nor has he contacted us to inform us of any issues pertaining to the services rendered. We have disputed the charge back with [redacted]...

[redacted] and sent a collection letter to his home. The work done was authorized and he is responsible for paying for the completed work. He should contact Enis T[redacted], General Manager, to discuss finding resolution.Sincerely,Missi C[redacted]

[redacted] General manager of BMW Roxbury, reached out and invited the customer in to the dealership to go over the warranties. He will look to find a resolution with her.Sincerely,[redacted]