Taxnet Financial, Inc.

We have reviewed your file/account and attached your signed agreement and government issued ID to apply for a RAL and simultaneously authorized to e-file your tax returnWe regret that you were not approved for a RAL ;however, your agreement specifically states that your tax return is filed
regardless of loan decisionThe good news is your actual tax return has been accepted and your refund will not be delayed due to your adverse loan decisionWe can't state the reason for the denial on a public forum to protect your right of privacy; however, an adverse notification was sent to youYou have the right to write for further explanation and the lender must respond within daysThere was not a credit check used for the RAL decision.We will continue to service you to ensure that your tax return is processed by the IRSIf we can assist you in any form please let us knowUnfortunately, once a tax return has been e-filed we are unable to retract the returnIf there are any additional questions or concerns about your actual refund please feel free to contact us anytime from Mon-Fri 9am to 5pm CST.We will complete an amended return free of charge to correct an error on your tax return filedAn email has been sent with a link in order to begin that processThe accuracy of your tax return is important to us this is why we correct/amend tax returns regardless of fault for no additional charge.Again we apologize for any confusion and we hope we can retain you as a client going forward in future years.

My 1st time using this

Great customer service and very timelyPainless process

Excellent service

Our customer service has spoken with the consumerOur team will continue to work with the taxpayer to ensure the taxpayer is fully serviced to the best of our ability We consider this matter resolved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meI wish for my information to be removed from this companyIt said that I would be notified in a time frame before the year was upI was not and I will no longer use this companyThank you
Sincerely,
Amy S***

they can contact me anytime on tuesday
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
Tracie R***

Ms R***, We are never happy when a client is not completely satisfied with our servicesThe accuracy of your tax return is important to usIf there is an error on your already filed tax return we will correct the error for free regardless of fault. Offer: Please provide a day and time
for a tax manager to contact you to discuss fixing your tax return if there is an errorThis will cure the incorrect tax return and save you time and energyYou have paid for a service allow us to complete the service by ensuring your tax return is fixed regardless of fault. If the offer is accepted we will also refund you $of the tax preparation feesJust select that you agree to resolve this complaint and we will fix your return and refund $in tax preparation feesWe are making this offer in an attempt to retain you as a client in the future

experience was just fine

Our customer service has spoken with the consumerOur team will continue to work with the taxpayer to ensure the taxpayer is fully serviced to the best of our ability We consider this matter resolved

Dear Ms ***, You applied for a Refund Anticipation Loan. Taxnet Financial Inc. reserves the right to reject a tax refund anticipation loan application except for on the basis of race, color, religion, national origin, sex, marital status, or age (provided
the applicant has the capacity to contract); to the fact that all or part of the applicant’s income derives from a public assistance program; or to the fact that the applicant has in good faith exercised any right under the Consumer Credit Protection ActPlease be responsible and consider all refund options prior to applying for a tax refund anticipation loan advance. The information contained in your application did not meet the criteria for us to continueAs such we rejected your application and did not file a tax return nor charge you any fee.We did not engage in any agreement or service with the consumer and we consider this matter closedNo fee has been charged

*** ** *** The accuracy of your tax return is important to usIf there is an error on your tax return we will fix it and file an amended return free of chargeWe notice that since the date of your complaint you have received your actual tax refund deposit from the ***If you still require assistance with any changes to your federal or state tax filings please contact us during our business hours and we will assist you with any corrections for freeWhen you apply for a RAL you agree to file your taxes with Taxnet FinancialYou are also agreeing that you have provided complete and accurate informationIf you do not provide all of your income documents your tax return may contain an errorWe verify your information with your consent using ** express and *** transcripts but we can't guarantee that any misinformation or incomplete information you provide will be detected. Resolution:We will fix your tax return regardless of fault for free

Excellent experience!!

*** ** *** When you apply for a RAL you are agreeing to file your taxes simultaneously as described in your signed agreementTaxnet Financial is able to use ** express and *** transcripts to assist you with your actual federal filing ;however, we require your actual *** for certain
state tax returnsThere are separate online questions and disclosures that give a consumer warning that you are e-filing your tax return as part of your RAL applicationYou must also sign in writing that you agree Taxnet Financial to e-file your tax returnFinally, we provided you a copy of your compiled tax return and you are responsible to ensure that the information you provided is accurate and completeThe accuracy of your tax return is paramount and we will fix any errors for free.The good news is that although you did not originally provide us complete information we have been able to complete an amended tax return and file it on your behalfWe did fix the errors noted in your complaint free of charge and you have subsequently signed your amended tax return for filing.If you need anything further please contact us during our business hoursWe consider this matter resolvedYou can find the status of your amended tax return at *** at "Where is my amended tax return"Please allow 4-weeks before checking on the status of your amended return.

Very Good really like everything had no problems

Initial Business Response /* (1000, 8, 2015/01/13) */
Contact Name and Title: *** ***, Compliance
Contact Phone: XXXXXXXXXX
Contact Email: ***
Dear Ms ***,
We offer tax preparation services and all refund options including the option to apply for a refund
anticipation loanTo qualify you must file a bona fide tax return with Taxnet Financial and you must certify that the answers to questions are accurate and complete
We will NOT state the reason(s) why your application was rejected (not processed) to protect your privacy
We reserve the right to reject a tax refund anticipation loan application except for on the basis of race, color, religion, national origin, sex, marital status, or age (provided the applicant has the capacity to contract); to the fact that all or part of the applicant's income derives from a public assistance program; or to the fact that the applicant has in good faith exercised any right under the Consumer Credit Protection Act
In this case our we determined we must cease and walk away from the engagement of servicesWe are not required to report discrepancies in tax information to the *** or state agency ;however, if one or more items exist we must either document how the issue(s) was/were resolved or cease the relationship with the taxpayerThere are additional requirements we must meet and document if the tax return contains an earned income claim (***)
Resolution:
Your *** application was rejected and not processedThere were no fees charged to you and the rejection of your application will not delay your actual refund
We recommend you e-file your taxes on your own or with another tax professionalIf you cannot afford a professional tax preparer or you need help preparing your own return, *** trained volunteers can prepare your tax return for free and file the return electronically to speed up your refund:
Volunteer Income Tax Assistance (***) sites are generally located at community and neighborhood centers, libraries, schools, shopping malls, and other convenient locationsEach *** site has volunteers who are trained to help you prepare basic tax returns and e-file your return*** sites are for taxpayers making $51,or lessTo find a *** site, call X-XXX-XXX-XXXX or visit ***
We wish you the best this tax season and you are welcome to reapply next year

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution may sufficeI will contact the business directly
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:no one has responded to me! I do not want you to file my taxes! I do not want you to do anything for meI owe you and or your company nothingI have filed the necessary paper work to the *** so that they know you are not allowed to take out any fees from my taxesTax preparer fees should not be taken out of my taxesI owe your business nothingYou are fraud and I do want to do any business with you! I called to cancel the day of and no responseSo once again do not file my taxes, the *** is well aware of this, of you all filing people taxes without W-My job will not release anything because of this fraud your company has committedYou have not manger that has took the time to callI was okay to become denied I called the day of the 28th to cancel all things with your company and your rep was rude and very nastySo once again I do not want/need you all to file anything on my behalf.
Sincerely,
*** ***

You applied for a Refund Anticipation Loan. Taxnet Financial Inc. reserves the right to reject a tax refund anticipation loan application except for on the basis of race, color, religion, national origin, sex, maritalstatus, or age (provided the applicant has the
capacity to contract); to the fact that all or part of the applicant’s income derives from a public assistance program; or to the fact that the applicant has in good faithexercised any right under the Consumer Credit Protection ActPlease be responsible and consider all refund options prior to applying for a tax refund anticipation loan advance.The information contained in your application did not meet the criteria for us to continue a business relationshipThere are many inconsistencies in your application as well as your complaintAs such we rejected your application and did not file a tax return nor charge you any fee. We did not engage in any agreement or service with the consumer and we consider this matter closedNo fee has been charged

The consumer was denied for a RAL and the reason has been sent in writingWe have provided full disclosured that you are entering into a loan agreement and a RAL is not your actual refundWe do not guarantee your RAL will be approvedOur customer service department doesn't have control over RAL
decisionsWe understand that an adverse decision is frustrating but the good news is that the adverse decision will not delay your actual refundThere is no finance fee if you are denied for a RAL. We disclosed to you in writing that you can file your tax return electronically without applying for a Refund Anticipation Loan (“RAL”), and obtain your refund from the *** *** *** *** to avoid finance chargesFor example, If you file your tax return electronically, you can receive a refund check from the “*** within 4-weeks, or a direct deposit to your bank account within days from the time you file your tax returnElectronic Refund Deposit (ERD) allows filing without paying upfront fees to your tax preparer. We have attempted to contact you but have not been able to reach you at the phone number you providedA manager will attempt to reach the consumer again but at this time we are unable to approve a RALIf there is anything that we can assist you with please let us know but the RAL decision is final