Tax USA

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[redacted],ID [redacted]This is a response to the concern that you received from [redacted]. Me (Kevin [redacted]) in the beginning, I have been the main driver for his girls. As my duties, have increased there at Kemper I have not been able to drive his kids on a consistent basis. On this day, I...

put the girls on the schedule for the dispatcher to assign a driver to them. I informed dispatch to tell me as to who was to picking them up. I received a text message at 3:00pm that day as to who was picking them up. I was unable to get the message out to Mr. [redacted] in time to inform him as to who was to pick his girls up at 3:15pm. I looked at that message at 3:45 pm as to who was picking them up. I figured that they have already have been picked up. This was not the case and that the driver was on his way but stuck in traffic. As to the statement “They refuse to do this.” Is far from the truth. There are times beyond our control that I(we) can do this. I will do my best I oversee this matter, as so it will not happen in the future. Thank you for making us(me) aware of this. Kevin [redacted]