Tavern on the Hill

Hiwe had No change no cancellation policy for that weekend. However I understand deskclerk might have made exception due medical emergency. Can you please provide me with following information so I can look into it and resolve it asap: statement showing charges let me know who you spoke with that...

agreed to cancel it without chargescancellation numbervoice mail left by clerk you can email me above information asap at [redacted]Once I have received it I will look into it and try to resolve it as soon as possible. Sorry about any inconvenience you had.Thank You[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
I am in the process of sending the requested information to the business via the email provided.  How will you know if they follow through since they have failed to communicate with me until now?Regards,[redacted]

To whom lt MaY Concern:ID# [redacted]We apologize for any inconvenience guest had due to misunderstanding and getting charged for breaking TV. I would like to let you know we had already issued credit for $200 back on customer card on 07/15/2015, please see attached folio. I would like to let...

you know I have spoken with manager regarding the issue. Again I apologize for any inconvenience this misunderstanding may have cause.Thank You[redacted]