We unfortunately do not have a CASH BACK or MONEY BACK POLICYThis is mentioned in our SALES CONDITION on the website where the item was orderedWe did offer the customer to use his deposit towards another item from our website.Thank you.Regards,T*** ** ***Exoto Inc
Complaint:
I am rejecting this response because:So far no check.They are hoping that I will go away.How do I keep this open until I get a check?Thank you
Regards,
*** ***
We already informed the customer that we have NO CASH REFUNDS POLICY as per our SALES CONDITIONThis said, we already received of the model on order, and we can ship at the cost of $1,+ refund the balance as requested - even though that is not part of our sales policy
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID This resolution is satisfactory to me only if I actually receive the promised refund of $by January 26, If my refund is not received by that date I request that my complaint be re-opened
Regards,
R*** ***
Complaint:
I am rejecting this response because: The agreed purchase price per the order was $plus $for shipping. So the balance due is $242.47. I never agreed to pay $for this model. I am willing to pay an additional $for this model to what I've already paid, if I get an immediate refund of $(2674.44-250=2424.44). Considering that you have held my money for about years, I am being very reasonable. Otherwise I want $and no models. The reason for the refund is you can't now deliver the models, or with this particular model, at the price it was purchased at the time payments were made. If I had known the price was going to be so high I'd never have made a payment on it. When I made payment on it I was told it was in stock or would very soon be in stock. Obviously that wasn't true.
Regards,
*** ***
We unfortunately do not have a CASH BACK or MONEY BACK POLICYThis is mentioned in our SALES CONDITION on the website where the item was orderedWe did offer the customer to use his deposit towards another item from our website.Thank you.Regards,T*** ** ***Exoto Inc
We agreed to a full refund, and we are mailing a check for the requested amount
Complaint:
I am rejecting this response because:So far no check.They are hoping that I will go away.How do I keep this open until I get a check?Thank you
Regards,
*** ***
We already informed the customer that we have NO CASH REFUNDS POLICY as per our SALES CONDITIONThis said, we already received of the model on order, and we can ship at the cost of $1,+ refund the balance as requested - even though that is not part of our sales policy
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID This resolution is satisfactory to me only if I actually receive the promised refund of $by January 26, If my refund is not received by that date I request that my complaint be re-opened
Regards,
R*** ***
Complaint:
I am rejecting this response because: The agreed purchase price per the order was $plus $for shipping. So the balance due is $242.47. I never agreed to pay $for this model. I am willing to pay an additional $for this model to what I've already paid, if I get an immediate refund of $(2674.44-250=2424.44). Considering that you have held my money for about years, I am being very reasonable. Otherwise I want $and no models. The reason for the refund is you can't now deliver the models, or with this particular model, at the price it was purchased at the time payments were made. If I had known the price was going to be so high I'd never have made a payment on it. When I made payment on it I was told it was in stock or would very soon be in stock. Obviously that wasn't true.
Regards,
*** ***