Tappahannock Chevrolet

Thank you for the opportunity to respond to the case of [redacted] *** [redacted] contacted our dealership with the request of installation of the seatWe asked that he have the seat installed at our dealership [redacted] did not want to come to the dealership.Our service manager recommended that we sent [redacted] a check for the [redacted] installationHe contacted [redacted] to let him know that a check was being placed in the mailAt this time the case is resolvedWe request that you find in our favor that the matter is resolved and close the case without fault

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and WOULD LIKE TO CLARIFY WHAT HAPPENED AND THEIR ACTUAL RESPONSE. For your reference, details of the offer I reviewed appear below
I incorporate by reference my original complaint comments. I spoke to the sales manager, Debbie, the woman who responded to the inquiry by the Revdex.com. She emphatically refused to pay for the installation of the new seat cover as she had promised, in writing, when I bought the vehicle to pay for the repairs in Virginia Beach, where I live, not in Tappahannock where the dealership is. So, for her to now say she had offered to install it at the dealership is correct she did, but not what was agreed to in writing prior to my buying the vehicle.Due to their refusal to comply with the terms of the deal when I purchased the vehicle, I was forced to contact *** *** directly to get them to force the dealership to comply with the arrangements we made when I purchased to vehicle. This was done after I submitted my compliant to the Revdex.com. Since Debbie, the sales manager, had already refused to comply with our deal, ** had to contact the other manager, the service manager, to get the dealership to do the right thing. After ** and I speaking with the gentleman, the dealership finally agreed to send me a check for the installation of the seat bottom.So, their inference that they did the right thing and the Revdex.com should find them without fault is not correct, They flatly refused to do what was right and the only reason they did was because *** *** forced them to.Thank you for your assistance and please show it as resolved, but NOT in their favor
Regards,
*** ***

Thank you for the opportunity to respond to the case of [redacted] contacted our dealership with the request of installation of the
seat. We asked that he have the seat installed at our dealership. [redacted] did
not want to come to the dealership.Our service manager recommended that we...

sent [redacted] a check
for the [redacted] installation. He contacted [redacted] to let him know that a check was
being placed in the mail. At this time the case is resolved. We request that
you find in our favor that the matter is resolved and close the case without
fault.