Zendesk exchange with our customer service agent, Chris: [redacted] Jul 06:pm [redacted] [redacted] Jul 08:pm YOU ARE A HORRIBLE "SERVICE" THAT DOES [redacted] ALL TO PROTECT THE USERS OF YOU GIFT CARDS! YOU ONLY [redacted] CARE ABOUT THE PEOPLE FUNDING THE [redacted] CARDS! SO IF THEY HAND OUT CARDS AND THEN STEAL THEM YOU ARE PERFECTLY FINE WITH THAT! I HAVE REPORTED YOUR COLLUSION! I WILL SMEAR YOUR [redacted] ALL OVER THE [redacted] WEB FOR YOUR COMPLACENCY ! [redacted] Jul 03:pm I am TELLING you that he sole them and you know he didAnd you think that even though he stole them out my account that I have WITH YOU that he gets to just get away with that because he "put credits into an account that HE CONTROLS"? I will be filing a complaint against YOU and HIMNot in ANY WAY ACCEPTABLE ! Chris J [redacted] Jul 03:pm Hi ***, I'm glad we had the opportunity to connect and hope my follhere will be helpfulTango Cards are purchased by InstaGC as compensation for those who participate in their programsHow, when, and why a gift card is issued is up to InstaGC, based on their program participation requirementsTango Card doesn't contribute to their terms and conditions, the selecting of participants, compensation rates, or any decisions related to the communityWe have no authority over why cards are issued or how recipients are determinedTo redeem a Tango Card and exchange it for a retail gift card, one needs a Tango Card's claim code and PIN, which is the information we send to InstaGC when they order a Tango CardThey then send the claim code and PIN to a participant once earnedI want to reassure you that your account at Tango Card has not been hacked or otherwise compromised by any person or entityAndrew shared with me the he returned the funds back to your InstaGC accountIf you feel further compensation is deserved or if you have any additional questions about his proposal please contact Andrew directlyAnd please let me know if I can be of further assistanceRegards, Chris JTango Card Customer Support [redacted] Jul 01:pm Just because he put the funds in an account that HE controls because he knows he was caught does NOT in any way make things right ! A thief using YOUR service to complete the theft is being allowed to get away with it?HmmmNot a good way for your company to do business On Wed, Jul 5, at 4:PM, [redacted] wrote: How can I possible trust that he will not do the same thing again? Should he just be allowed to get away with this? Do I need to file a police report? [redacted] Jul 01:pm A thief using YOUR service to complete the theft is being allowed to get away with it?HmmmNot a good way for your company to do businessHow can I possible trust that he will not do the same thing again? Should he just be allowed to get away with this? Do I need to file a police report? [redacted] Jul 01:pm How can I possible trust that he will not do the same thing again? Should he just be allowed to get away with this? Do I need to file a police report? Chris J [redacted] Jul 01:pm Hi ***, We have received feedback from Andrew D [redacted] of Day Online Solutions notifying Tango Card that he has spoken with you previously and agreed to refund the missing money back to you via your InstaGC accountHave you checked that account to verify if the funds are there for your use? If they are not, please contact Andrew directly to inquire about the refund has indicated that he will provide to resolve this matter Regards, Chris JTango Card Customer Support Chris J [redacted] Jul 01:pm Sent email to Andrew D [redacted] asking for his feedback regarding this situationAwaiting a response from Andrew! Email Text: Hi Andrew, My name is Chris and I'm with Tango Card Customer Support TeamI am contacting you because we received an escalation from [redacted] in regards to Tango Cards she was provided via your company, Day Online Solutions [redacted] has stated that she had numerous Tango Card awards that she had previously added to her Tango Card accountThese awards were provided to her by Day Online SolutionsHowever, recently those Tango Card awards were removed from her account, then activated and redeemed for an Amazon.com gift that was sent to your email addressWe are trying to research this situation and determine why those cards were essentially revoked from [redacted] and used to acquire the Amazon card that was sent to you Can you please provide me some feedback regarding the above, your interaction with ***, and any other information that would be helpful in better understanding this situation and bringing it to a resolution? A response at your earliest convenience would be greatly appreciated! Thanks Andrew, Chris Tango Card Customer Support (Monday - Friday; 7:am to 5:pm PST) Chris J [redacted] Jul 11:am Hi ***, We are still looking into this situationIn previous response I did note that it could take until tomorrow morning for us to have an update for youWe have not forgotten about this situation and are working on itWe will get back to you once we have tangible information to provideRegards, Chris JTango Card Customer Support [redacted] Jul 10:am Hello?!?!! Chris J [redacted] Jul 03:pm Hi ***, We will look into this matter further regarding your Tango Card awards and Andrew D**Unfortunately, due to the Fourth of July holiday, it will likely be Wednesday afternoon (July 5, 2017) or early on July 6, before we are able to provide you with a status updateThank You for bringing this situation to our attention so that we can properly research itHave a Happy Fourth of July!!! Regards, Chris JTango Card Customer Support [redacted] Jul 01:pm Instagc.com I see NO transaction on MY accountIf Andrew D [redacted] is stealing the gift cards I EARNED on HIS websiteYou need handle himYour company is being used by HIS website for FRAUD ! $WORTH BY MY COUNT! [redacted] Jul 01:pm I see NO transaction on MY accountIf Andrew Day is stealing the gift cards I EARNED on HIS websiteYou need handle himYour company is being used by HIS website for FRAUD ! $WORTH BY MY COUNT! [redacted] Jul 01:pm An Amazon gift card?? Wtf!? I used his website instagc.comI left a bad review of his website and now he is retaliating!?! On July 3, 2017, at 3:PM, "Chris J(Tango Card Support)" [email protected] wrote: Chris J [redacted] Jul 12:pm Hi ***, Thank You for contacting Tango CardIn reviewing your below escalation, I can see that an Amazon gift card was redeemed today using Tango Cards linked to youCan you please provide me with some feedback regarding your connection to Andrew Day and Day Online Solutions A.K.A Instagc.com? What website linked to Andrew did you earn those points on? Your responses and any other information you can provide will help with our research into this situation so we can provide a resolution Regards, Chris JTango Card Customer Support [redacted] Jul 07:pm CORRECTION $116! is missingSOME how Andrew D [redacted] on Day Online Solutions A.K.A Instagc.com has committed FRAUD and de-funded MY GIFT CARDS that were added to MY account after EARNING them on HIS websiteI am NOT going to tolerate this and if YOU allow this I CAN and I WILL seek actions against YOU as well as HIM! [redacted] Jul 05:pm I am missing $from my account! ***!? Do I need to file a Revdex.com complaint?!?!?! Thanks, Scotty
Ms [redacted] chose to redeem her Tango Card for a specific gift card and was unhappy that she couldn't purchase a particular item through their websiteAt the point of redemption for the gift card Ms [redacted] selected, our Terms and Conditions noted the following : [redacted] ____.com (Hidden for privacy) is not a sponsor of the rewards or otherwise affiliated with Tango Card IncThe logos and other identifying marks attached are trademarks of and owned by each represented company and/or its affiliatesPlease visit each company's website for additional terms and conditionsThe terms and conditions of that merchants website do exclude the item that Ms [redacted] wanted to purchase from gift card purchases.Our policy is to not exchange or return gift cardsHowever, we understand Ms [redacted] 's frustration and made a one time exception and sent her a replacement gift card
Tango Card serves as the digital fulfillment for the [redacted] Refund Bonus Program We are not involved in the process until a customer chooses to receive a Refund Bonus and/or redeems that bonus for gift cards At that time, we deliver the emails to the customers We have no access to the [redacted] account information We can only see the Refund Bonus information and purchases someone makes [redacted] provides the front line customer service for the program The customer contacted us prior to her Refund Bonus being emailed and we were unable to assist her and directed her to [redacted] customer support This is standard for this program We do not provide our contact information on any of the program information She called back a second time a couple days later and wanted her Refund Bonus refunded This is not something Tango Card can do Our [redacted] Support agent looked up her account and saw she had purchased three [redacted] eGift Cards As stated during the purchase process (see attachment), gift cards are not refundable We sent her back to [redacted] for assistance as there was no further action Tango Card could takeIf I can provide any additional information, feel free to reach out to me Sincerely, [redacted] Director of Enterprise SupportTango Card
Complaint: [redacted] I am rejecting this response because: AIDING AND ABETTING THEFT FROM AN ACCOUNT WITH YOU MAKES YOU A BUNCH OF CRIMINALSPERIOD Sincerely, [redacted] ***
Tango Card works with our customers to distribute rewards and incentives to our customers' recipientsWe also provide recipient support to all recipients of e-gift cards our customers work with us to send [redacted] has taken issue with one of our partners for the distribution and then removal of funds form her accountTango Card's responsibilities within this interaction are to ensure [redacted] is able to spend any balances she is owed by our customer that originated from usWhile we investigated the issue on [redacted] 's behalf we received and responded to a number of communications, many unsavory, from [redacted] and confirmed on 7/6/that her balance was made wholeDuring that time we did a what was expected of us given our responsibilities to both our customers and their recipients
Our voicemail is not monitored as closely as email and the outgoing message requests that callers email us for helpMr [redacted] wrote to our customer support team on Friday, 12/2/letting us know he had not received his gift cardWe responded on Sunday, 12/and resent the email his email addressMr [redacted] responded on 12/and let us know he didn't receive that gift card email we resentHe reached out again on 12/and asked if we could send a physical card insteadWe don't offer physical cards, but on 12/we replied and resent the email again and also attached a PDF of the gift card because it seemed that the gift card was getting stuck in his email firewallMr [redacted] was able to access his gift card via the PDF we sentMr [redacted] let us know he was frustrated with the experience (which we completely understood) so we sent him an additional gift card as a token of our apology on 12/We take email delivery extremely seriously and are dedicate to helping customers receive their gift cards, even when technology challenges come upWe hope Mr [redacted] will accept our apologies for the difficulties he experienced
Zendesk exchange with our customer service agent, Chris: [redacted] Jul 06:pm [redacted] [redacted] Jul 08:pm YOU ARE A HORRIBLE "SERVICE" THAT DOES [redacted] ALL TO PROTECT THE USERS OF YOU GIFT CARDS! YOU ONLY [redacted] CARE ABOUT THE PEOPLE FUNDING THE [redacted] CARDS! SO IF THEY HAND OUT CARDS AND THEN STEAL THEM YOU ARE PERFECTLY FINE WITH THAT! I HAVE REPORTED YOUR COLLUSION! I WILL SMEAR YOUR [redacted] ALL OVER THE [redacted] WEB FOR YOUR COMPLACENCY ! [redacted] Jul 03:pm I am TELLING you that he sole them and you know he didAnd you think that even though he stole them out my account that I have WITH YOU that he gets to just get away with that because he "put credits into an account that HE CONTROLS"? I will be filing a complaint against YOU and HIMNot in ANY WAY ACCEPTABLE ! Chris J [redacted] Jul 03:pm Hi ***, I'm glad we had the opportunity to connect and hope my follhere will be helpfulTango Cards are purchased by InstaGC as compensation for those who participate in their programsHow, when, and why a gift card is issued is up to InstaGC, based on their program participation requirementsTango Card doesn't contribute to their terms and conditions, the selecting of participants, compensation rates, or any decisions related to the communityWe have no authority over why cards are issued or how recipients are determinedTo redeem a Tango Card and exchange it for a retail gift card, one needs a Tango Card's claim code and PIN, which is the information we send to InstaGC when they order a Tango CardThey then send the claim code and PIN to a participant once earnedI want to reassure you that your account at Tango Card has not been hacked or otherwise compromised by any person or entityAndrew shared with me the he returned the funds back to your InstaGC accountIf you feel further compensation is deserved or if you have any additional questions about his proposal please contact Andrew directlyAnd please let me know if I can be of further assistanceRegards, Chris JTango Card Customer Support [redacted] Jul 01:pm Just because he put the funds in an account that HE controls because he knows he was caught does NOT in any way make things right ! A thief using YOUR service to complete the theft is being allowed to get away with it?HmmmNot a good way for your company to do business On Wed, Jul 5, at 4:PM, [redacted] wrote: How can I possible trust that he will not do the same thing again? Should he just be allowed to get away with this? Do I need to file a police report? [redacted] Jul 01:pm A thief using YOUR service to complete the theft is being allowed to get away with it?HmmmNot a good way for your company to do businessHow can I possible trust that he will not do the same thing again? Should he just be allowed to get away with this? Do I need to file a police report? [redacted] Jul 01:pm How can I possible trust that he will not do the same thing again? Should he just be allowed to get away with this? Do I need to file a police report? Chris J [redacted] Jul 01:pm Hi ***, We have received feedback from Andrew D [redacted] of Day Online Solutions notifying Tango Card that he has spoken with you previously and agreed to refund the missing money back to you via your InstaGC accountHave you checked that account to verify if the funds are there for your use? If they are not, please contact Andrew directly to inquire about the refund has indicated that he will provide to resolve this matter Regards, Chris JTango Card Customer Support Chris J [redacted] Jul 01:pm Sent email to Andrew D [redacted] asking for his feedback regarding this situationAwaiting a response from Andrew! Email Text: Hi Andrew, My name is Chris and I'm with Tango Card Customer Support TeamI am contacting you because we received an escalation from [redacted] in regards to Tango Cards she was provided via your company, Day Online Solutions [redacted] has stated that she had numerous Tango Card awards that she had previously added to her Tango Card accountThese awards were provided to her by Day Online SolutionsHowever, recently those Tango Card awards were removed from her account, then activated and redeemed for an Amazon.com gift that was sent to your email addressWe are trying to research this situation and determine why those cards were essentially revoked from [redacted] and used to acquire the Amazon card that was sent to you Can you please provide me some feedback regarding the above, your interaction with ***, and any other information that would be helpful in better understanding this situation and bringing it to a resolution? A response at your earliest convenience would be greatly appreciated! Thanks Andrew, Chris Tango Card Customer Support (Monday - Friday; 7:am to 5:pm PST) Chris J [redacted] Jul 11:am Hi ***, We are still looking into this situationIn previous response I did note that it could take until tomorrow morning for us to have an update for youWe have not forgotten about this situation and are working on itWe will get back to you once we have tangible information to provideRegards, Chris JTango Card Customer Support [redacted] Jul 10:am Hello?!?!! Chris J [redacted] Jul 03:pm Hi ***, We will look into this matter further regarding your Tango Card awards and Andrew D**Unfortunately, due to the Fourth of July holiday, it will likely be Wednesday afternoon (July 5, 2017) or early on July 6, before we are able to provide you with a status updateThank You for bringing this situation to our attention so that we can properly research itHave a Happy Fourth of July!!! Regards, Chris JTango Card Customer Support [redacted] Jul 01:pm Instagc.com I see NO transaction on MY accountIf Andrew D [redacted] is stealing the gift cards I EARNED on HIS websiteYou need handle himYour company is being used by HIS website for FRAUD ! $WORTH BY MY COUNT! [redacted] Jul 01:pm I see NO transaction on MY accountIf Andrew Day is stealing the gift cards I EARNED on HIS websiteYou need handle himYour company is being used by HIS website for FRAUD ! $WORTH BY MY COUNT! [redacted] Jul 01:pm An Amazon gift card?? Wtf!? I used his website instagc.comI left a bad review of his website and now he is retaliating!?! On July 3, 2017, at 3:PM, "Chris J(Tango Card Support)" [email protected] wrote: Chris J [redacted] Jul 12:pm Hi ***, Thank You for contacting Tango CardIn reviewing your below escalation, I can see that an Amazon gift card was redeemed today using Tango Cards linked to youCan you please provide me with some feedback regarding your connection to Andrew Day and Day Online Solutions A.K.A Instagc.com? What website linked to Andrew did you earn those points on? Your responses and any other information you can provide will help with our research into this situation so we can provide a resolution Regards, Chris JTango Card Customer Support [redacted] Jul 07:pm CORRECTION $116! is missingSOME how Andrew D [redacted] on Day Online Solutions A.K.A Instagc.com has committed FRAUD and de-funded MY GIFT CARDS that were added to MY account after EARNING them on HIS websiteI am NOT going to tolerate this and if YOU allow this I CAN and I WILL seek actions against YOU as well as HIM! [redacted] Jul 05:pm I am missing $from my account! ***!? Do I need to file a Revdex.com complaint?!?!?! Thanks, Scotty
Ms [redacted] chose to redeem her Tango Card for a specific gift card and was unhappy that she couldn't purchase a particular item through their websiteAt the point of redemption for the gift card Ms [redacted] selected, our Terms and Conditions noted the following : [redacted] ____.com (Hidden for privacy) is not a sponsor of the rewards or otherwise affiliated with Tango Card IncThe logos and other identifying marks attached are trademarks of and owned by each represented company and/or its affiliatesPlease visit each company's website for additional terms and conditionsThe terms and conditions of that merchants website do exclude the item that Ms [redacted] wanted to purchase from gift card purchases.Our policy is to not exchange or return gift cardsHowever, we understand Ms [redacted] 's frustration and made a one time exception and sent her a replacement gift card
Tango Card serves as the digital fulfillment for the [redacted] Refund Bonus Program We are not involved in the process until a customer chooses to receive a Refund Bonus and/or redeems that bonus for gift cards At that time, we deliver the emails to the customers We have no access to the [redacted] account information We can only see the Refund Bonus information and purchases someone makes [redacted] provides the front line customer service for the program The customer contacted us prior to her Refund Bonus being emailed and we were unable to assist her and directed her to [redacted] customer support This is standard for this program We do not provide our contact information on any of the program information She called back a second time a couple days later and wanted her Refund Bonus refunded This is not something Tango Card can do Our [redacted] Support agent looked up her account and saw she had purchased three [redacted] eGift Cards As stated during the purchase process (see attachment), gift cards are not refundable We sent her back to [redacted] for assistance as there was no further action Tango Card could takeIf I can provide any additional information, feel free to reach out to me Sincerely, [redacted] Director of Enterprise SupportTango Card
Complaint: [redacted] I am rejecting this response because: AIDING AND ABETTING THEFT FROM AN ACCOUNT WITH YOU MAKES YOU A BUNCH OF CRIMINALSPERIOD Sincerely, [redacted] ***
Tango Card works with our customers to distribute rewards and incentives to our customers' recipientsWe also provide recipient support to all recipients of e-gift cards our customers work with us to send [redacted] has taken issue with one of our partners for the distribution and then removal of funds form her accountTango Card's responsibilities within this interaction are to ensure [redacted] is able to spend any balances she is owed by our customer that originated from usWhile we investigated the issue on [redacted] 's behalf we received and responded to a number of communications, many unsavory, from [redacted] and confirmed on 7/6/that her balance was made wholeDuring that time we did a what was expected of us given our responsibilities to both our customers and their recipients
Our voicemail is not monitored as closely as email and the outgoing message requests that callers email us for helpMr [redacted] wrote to our customer support team on Friday, 12/2/letting us know he had not received his gift cardWe responded on Sunday, 12/and resent the email his email addressMr [redacted] responded on 12/and let us know he didn't receive that gift card email we resentHe reached out again on 12/and asked if we could send a physical card insteadWe don't offer physical cards, but on 12/we replied and resent the email again and also attached a PDF of the gift card because it seemed that the gift card was getting stuck in his email firewallMr [redacted] was able to access his gift card via the PDF we sentMr [redacted] let us know he was frustrated with the experience (which we completely understood) so we sent him an additional gift card as a token of our apology on 12/We take email delivery extremely seriously and are dedicate to helping customers receive their gift cards, even when technology challenges come upWe hope Mr [redacted] will accept our apologies for the difficulties he experienced