Tan Envy

Initial Business Response /* (1000, 5, 2015/04/15) */
What she said is true and our policy is clearly stated. She needed to come into the business to cancel. We are not willing to offer her a refund. The policy and terms of the agreement are clear.

I am sorry to hear that this customer had an unpleasant experience with our staff at Tan Envy.  Please be assured that those employees have been reprimanded for the lack of customer service support given to this customer.  We have attempted to call and leave message for Ms. [redacted] to...

apologize and refund her money she is requesting.  Let this letter be proof of attempt to resolve the manner brought to your attention and allow it not to reflect as a negative towards our company with your bureau.  Thank You