Talty Chevrolet Buick Cadillac, Inc.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Samin M[redacted]

We appreciate Mr. [redacted] taking the time to file his concerns regarding the billing his plumbing company received from Cox Communications. While the Revdex.com complaint portal is intended for subscribers of Cox Communications service to discuss billing and service related issues...

with their Cox accounts, we have forwarded Mr. [redacted]’s concerns to our Damage Claims Department to research and contact him directly. We appreciate Mr. [redacted]'s patience and understanding. Sincerely, Executive EscalationsCox Communications - Arizona

April 27, 2016 Revdex.com complaint# [redacted] We were sorry to hear of the difficulty that the customer has experienced with email.  Due to the concerns that she brought to the attention of your office, we contacted the customer directly to assist her.  Our Tier 2 Leadership...

has reviewed her account in detail; and we will continue to work with the client and ensure that has the correct information regarding her Internet and email service with us. As always, thank you for the opportunity to assist a valued customer! Catherine/ Cox Communications Executive Offices/ Arizona

We appreciate our customer taking the time to voice their additional concerns regarding the monthly data usage allowance, and Cox’s introduction of data usage billing. As a customer oriented business we always welcome the opportunity to assist our customers with their concerns.   Although we completely understand our customer’s reservations regarding this change, we would like to reiterate once more that we expect minimal to no impact for the vast majority of our customers (we anticipate that approximately 2% of customers will exceed the monthly amount of data included in their service plan). Cox offers a variety of ways to assist customers in monitoring their data usage by logging into their Cox.com accounts and selecting Internet Tools. Alternatively, for a more general outline, they can go to www.Cox.com/datausage.   Based on this customer’s usage history, we do anticipate them to be affected by the charges. To help our customers get accustomed, they will be provided a grace period starting with their July statements. They will not be charged if they exceed their data plan during the first two billing cycles.   At this time, we have attempted to make contact with our customer twice to better explain this information but have been forced to leave voicemails. These have contained our contact information should they wish to discuss the complaint further.   It is always our goal to provide our customers with exemplary customer service.  As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company.  Once again, we would like to apologize for the frustration that the customer has experienced. Thank you. ThomasExecutive ResolutionsCox Communications

Following our original response February 2, 2018, the customer reached out via email to us. At that time, it was advised that to complete his request for the disconnection of his services, we would need to authenticate into the account. We are unable to make changes to services as he requested in his initial complaint without this verification. This information was provided to him February 5, 2018. We look forward to hearing from the customer and completing his requested account changes. It is always our goal to provide our customers with exemplary customer service.  As a customer service oriented company, we know that our success largely depends on our customer’s perception of our employees, as well as our company.  Once again, we would like to apologize for the frustration that the customer has experienced.  If they should have any additional questions or concerns, they can contact our Customer Care Center at ###-###-####. Thank You. Thomas Executive Resolutions Cox Communications

November 18, 2015
 
Revdex.com complaint # [redacted]—Donald P[redacted]
 
We were sorry to hear that a long time customer is experiencing
service issues.  Due to the concerns that
the client brought to the attention of your office, we attempted to contact him
directly. ...

While we did not reach him, we
did leave the customer two messages to address his service and credit concerns,
and invited the customer to call us back if he needed further assistance. Our Field Leadership Team advised us that the
customer’s outside line was replaced in an effort to correct the service issues. 
 
We hope this information has been helpful to your
office.  As always, we appreciate the
opportunity to assist the customer. 
 
Catherine/ Cox Communications Executive Offices/ Arizona

Revdex.com Case # [redacted]   It is our goal to provide our customers with exemplary customer service.  We sincerely regret the inconvenience that our customer has experienced with our company.   We have attempted to contact our customer directly at the e-mail address and telephone number...

provided on 6/29/16 and 7/6/16.  Once we are able to verify the account, we can address their concerns and provide a successful resolution.    Thank you for your time and consideration.   J[redacted] W. Executive Resolutions Office of the General Manager Cox Communications, Southwest Region

Revdex.com #[redacted]
We would like to thank the Revdex.com for the opportunity to address our customers concerns regarding possible fraud/identity theft on their former account.  It is certainly not our intention to cause any frustration. We have contacted the customer directly and advised that her...

concerns have been forwarded to our Fraud/Identity Theft team.  She is aware a packet is being sent in the mail for her to fill out and send back so a formal investigation can be completed.  Thank you for your time and consideration. Jaimi / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] THE ONLY THING THAT HAS HAPPENED IS I RECIEVED A CALL FROM CATHERINE NOFFLETT ON AUGUST 7TH, 2015, I EXPLAIND WHAT HAS TAKEN PLACE AND SHE SAID THAT I NEEDEDTO SEND PROOF THROUGH MY BANK STATEMENT.  I EMAILED HER ON AUGUST 10TH AND 11TH EXPLAING THE HARDSHIP AND WHAT COX HAS DONE..  PLUS WANTED TO MAKE SURE WHAT OTHER THAN MY BANK STATEMENT WHICH SHOWS COX WAS PAID OR SHOULD I SAY THEIR 3RD PARTY " OUTSOURCER " HAS DONE ACCORDING TO COX EVEN THOUGH THE OUTSOURING THEY HIRED IS COLLECTING FOR COX, IT ALSO SHOWS MY "NSF" CHARGES AND APS MY POWER COMPANYS NSF, BUT THATS NOT EVEN ALL THAT HAS TAKEN PLACE IT HAS COST ME ALOT EVEN EVICTION PAPERS SERVED TO GO TO COURT.  SO I SENT HER THIS EMAIL DETAILING ALL OF THIS SITUATION AND I HAVENT HEARD A WORD I CAN SEND THE EMAIL AS MY PROOF IVE TRIED TO GET BACK TO CATHERINE OF COX COMMUNICATIONS " THIS HAS NOT BEEN TAKEN CARE OF AT ALL..  NOW THEY ARE CALLING ME AND TELLING ME I'M PAST DUE AGIAN AND SENDING ME A BILL THATS GOT MORE FEES ON IT AND A SHUT OFF NOTICE...  PLEASE SEE ATTACHMENT

We would like to thank the customer for taking the time to file his concerns regarding his account billing.  Please let me begin with an apology for any inconvenience he experienced.  We certainly do not want to cause him any frustrations. Upon receipt of this complaint, we found that our...

Executive Escalations received this same complaint via an e-mail that was sent to our Company President on 6/1/16. Review of the account indicates that our Executive Escalations Department was able to locate the missing payments and have them applied to the correct account, in addition to waiving all late fees and reconnection fees that were billed to the account as a result of the missing payments. In addition, this information was shared directly with the account holder on 6/1/16 who confirmed with our Executive Escalations Department that the issues had been resolved to their satisfaction. It is always our goal to provide our customers with exemplary customer service.  As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company.  Once again, we would like to apologize for the frustration that the customer has experienced.  If they should have any additional questions or concerns, they can contact our Customer Care Center at 623-594-1000. Thank You. George Executive Resolutions Cox Communications

Melissa with Cox did not check with homeowner. Still no internet service. Problems started a month ago. Unacceptable service. Please send a technician who has skill sets to repair. Last group said they had no idea why a tv signal and phone signal would come through but no internet signal. Help!

Revdex.com Case # [redacted]   We regret to hear of any inconvenience that our customer has experienced with our company.   We have contacted the customer directly on 10/18/16 to address their concerns. While there is currently a pending rebate scheduled to be delivered to the customer, we...

provided our direct contact information and advised we will follow up to ensure she receives the rebate without any further issues. In the meantime, we will thoroughly review this matter internally with our Rebate Department.   Again, we apologize for any inconvenience our customer has experienced but we are confident we will be able to provide a successful resolution.   As always, we appreciate the opportunity that the Revdex.com has given to us to assist our customer.   [redacted] W. Executive Resolutions Office of the General Manager Cox Communications, Southwest Region

Revdex.com Case # [redacted]
* We appreciate the customer’s honesty and transparency regarding this matter. It is certainly not our intention to cause any frustration.   We have contacted the customer directly on 4/18/16 to address their concerns and provide a satisfactory resolution.   As always, we appreciate the opportunity that the Revdex.com has given to us to assist our customer.    Jesse W. Executive Resolutions Office of the General Manager Cox Communications, Southwest Region

I want to thank you for removing the one remark off my credit report however the second one that you said is legit for the $200.00 I am still having trouble with. I have contacted the number you gave me and they say I do not have an account with a balance when they look up my name or have me give them my phone number. When I went to the Cox store I get the same answer that they have no idea what account I am talking about. How do I pay for a bill you say I have but no one seems to be able to find it. Please help. ThanksArketih

Revdex.com Case # [redacted] We regret to hear of any inconvenience that our customer has experienced with our company.   We have contacted the customer directly to address their concerns and provide a successful resolution. It is always our goal to provide our customers with exemplary...

customer service.  As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company.  Once again, we would like to apologize for the frustration that the customer has experienced. We appreciate the opportunity that the Revdex.com has given to us to assist our customer.   [redacted] W.Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region

We would like to thank the Revdex.com for the opportunity to assist a valuable customer.  Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration.   We are sorry to hear of the difficulties that...

the customer is experiencing with her billing. Due to the situation that she brought to your attention, we contacted the client to discuss her concerns. We were able to review her account and the phone call with our Care Agent that she referred to and have found no validity to her claims of a credit owed to her.  The balance owed and collected was accurate for services rendered.       It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at 623-594-1000. [redacted]Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region

Dear notified parties involved, I do not accept your response as I checked over my online bill and it does not confirm my rate is 169.81 moving forward.  At this point, I only have enough information to determine that you have only charged me that amount this month.  I am withholding acceptance until I see my February bill.  I looked at the News from Cox section and it only reflects that my rate will still be escalated to $191 based upon the language of the material.  I need something substantial and I will not be taking anyone's word for anything unless I see it well documented. Regards,Lawrence Coleman

Revdex.com Case #[redacted] We are sorry to hear our customer has been negatively impacted by technical issues with Cox Internet services. We have reached out directly to the customer and scheduled a service call to address and resolve the issues. The customer will be contacted after the service call to...

ensure we have successfully resolved the issues. Thank you for your time and consideration. [redacted].Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region

My bill has now jumped to $700 and I've been using TMobile cellular Data only for my internet service. Additionally, all equipment has been returned. There are hours and hours of calls of me complaining about my inability to use the phone and/TV due to "NO SIGNAL".. For you to have sufficient evidence, you'd need to listen to these hour long calls. I'd call your bluff and say that you haven't. Also, as no one seemed to care, how would my account reflect proof either? Surely you have the ability to pull usage details. How many times service was used perhaps? Have you seen a single phone call made on the phone line? No. You wont because the service didn't work! Did I stream TV?? NO BECAUSE THE SERVICE DIDNT HAVE CONNECTION. A company as large as Cox without a doubt has the ability to track these details. So before you insult me any further with you "insufficient evidence" replies, I challenge you to actually do some work and help the little guy. I will say that ultimately this misuse of company time will end up being more expensive in the long run. You should try reconsidering your obstinence as it really isn't honest of you, nor is it cost effective for your company's bottom line. Thanks.

We appreciate our customer taking the time to voice their additional concerns regarding the Internet service for their Cox account. As a customer oriented business we always welcome the opportunity to assist our customers with their concerns.   Although we completely understand our customer’s frustration, we must reiterate that because they have opted to terminate their Cox HomeLife services, we no longer have the ability to troubleshoot or attempt to correct the issues they claim they have experienced with their service. While we recognize this may be upsetting, our company does not have the justification in the account notes or repair visit history to indicate an ongoing service issue as our customer mentioned they experienced. Additionally, our customer opted to proceed with terminating the service despite being advised there would be an Early Termination Fee billed for doing so. At this juncture, we are unable to waive the Early Termination Fee that was billed and we do consider this matter to be closed.   It is always our goal to provide our customers with exemplary customer service.  As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company.  Once again, we would like to apologize for the frustration that the customer has experienced. Thank you. George Executive Resolutions Cox Communications