Talty Chevrolet Buick Cadillac, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We would like to thank the customer for taking the time to file her concerns regarding the cabling on her property.  Please let me begin with an apology for any inconvenience she experienced.  We certainly do not want to cause her any frustrations. Upon receipt of this complaint, we were...

able to make contact with our customer on 1/11/16 to address her concerns. After making initial contact we were able to work closely with our Field Leadership team to ensure a technician was dispatched to the home to repair and remove the unwanted cabling mentioned by our customer. Additionally, we also addressed a lingering damage claim concern with our customer as well. We have spoken to our customer again as of 1/18/16 and we are confident the issues at hand have now been resolved. It is always our goal to provide our customers with exemplary customer service.  As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company.  Once again, we would like to apologize for the frustration that the customer has experienced.  If they should have any additional questions or concerns, they can contact our Customer Care Center at [redacted] Thank You. George Executive Resolutions Cox Communications

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com Case # [redacted]   We regret to hear of any inconvenience that our customer has experienced with our company. It is certainly not our intention to cause any frustration.   We contacted the customer directly to address their concerns. After discussing the billing in detail, we provided...

several options in effort to provide a satisfactory resolution. While the customer requested to not make any changes at this time, we provided our contact information for him to reach us directly regarding this matter.   Thank you for your time and consideration.   [redacted]
Executive Resolutions Office of the General Manager Cox Communications, Southwest Region

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

The explanation from the company about the bill was and still is unacceptable, not only ethically but by every exceotable accounting practice protocol there is. You can not now, have not been able to at any point in the past, nor will it ever be acceptable to us a customers credits to pay for a bill that was never rendered. You can not expect a customer to pay for services that a bill was never rendered for. Due to this simple fact, services that were rendered for the month of October were never charged because a bill was never generated or sent to the customer. Furthurmore, using credits that were on my account related to separate issues may not be used to pay for services unless a bill is rendered reflecting such facts. The lack of professional accounting practices on Cox communications part in this particular situation leads one to be live that they are conduction other accounting practices in an unethical and detrimental way to their customers. Furthermore, the time and effort that has been spent on this issue as well as several other issue that have had excevie amounts of time soent on them is proof that Cox communications does not value their customers amd us more interested in their bottoms line than resolving issues ,billing mistakes, latency issues, in proper set up if equipment, poor management of their employees, failure to properly educate and train their employees, as well as the inappropriate behavior of higher level management.

March 3, 2016 Revdex.com complaint [redacted] We were sorry to hear that the customer is not happy with the rates that they are paying for service. Due to the concerns that were brought to the attention of your office, we completed a thorough review on the account.   Our records...

confirm that the customers were on a temporary marketing promotion which gave them Internet service for one year, for $34.99 per month.  This campaign was in effect from December 17, 2014 through December 16, 2015.  While the customer would like to receive discounted rates without end, the temporary promotion only lasted one year.  Review of the billing indicates that the charges on the statement are correct.  Should the accountholder or the authorized user wish to make changes to their account, they may call our Customer Service Team locally at [redacted] for assistance.   The clients are not locked into an agreement with our company, and may make changes or disconnect their service at any time.  We hope this information has been helpful to your office.  Thank you for the opportunity to address the concerns that the subscriber brought to your attention. Catherine/Cox Communications Executive Offices/ Arizona

We want to thank Ms. [redacted] for taking the time to file her concern.  In receipt of this complaint, Cox reviewed her account and contract terms.  Cox determined that we would be able to accommodate her request to disconnect the 4 phone lines without penalty.  Cox spoke with Ms....

[redacted] to advise of the outcome and we believe she is satisfied with our efforts to resolve this matter.  We sincerely apologize for any inconvenience caused.  Thank you.

Revdex.com:Will we be given a higher rate after 12 months from now?
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Robin S[redacted]

We would like to thank the customer for taking the time to file her concerns regarding the charges on her statement.  Please let me begin with an apology for any inconvenience she experienced.  We certainly did not want to cause her any frustrations. Upon receipt of her complaint, we were...

able to reach out and speak with the customer regarding her concerns. We were able to verify the charges on the account were correct as the original payment for the equipment was completed at the time services were established. It is always our goal to provide our customers with exemplary customer service.  As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company.  Once again, we would like to apologize for the frustration that the customer has experienced.  If they should have any additional questions or concerns, they can contact our Customer Care Center at 623-594-1000. Thank You. Thomas Executive Resolutions Cox Communications     Tell us why here...

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Joshua [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I returned [redacted] call three separate times. No one from the Cox Executive Escalation team has returned my calls. I just want this resolved so I will not have to call, email or write Cox Communications ever again. I have already confirmed my account information with Cox. I indicated I wanted to discontinue my cable and internet service with Cox effective July 16, 2015. The recording at Cox states my call would be returned, but it never has been. No supervisor ever called me back. I am greatly disappointed with how Cox has handled this matter. I was a long time customer of Cox Communications, but I would not recommend Cox to any one.
Regards,
[redacted]

Revdex.com complaint # [redacted]—April E[redacted] We were sorry to hear of the difficulty that the customer experienced in her quest to resolve the billing issues.  It’s never our intention to create problems for a valued customer. Due to the concerns that the customer brought to your attention, we...

contacted her directly to discuss.  We advised the customer that a request was completed to have a turned in error letter sent to the client at her current address.  The subscriber has our direct contact information if she has further questions on this matter. We are so glad that your office brought this to our attention.  Thank you! Catherine/Cox Communications Executive Offices/ Arizona

We would like to thank the customer for taking the time to file their concerns regarding the condition of their property following a visit by Cox technicians.  Please let me begin with an apology for any inconvenience they experienced.  We certainly do not want to cause our customers any...

frustrations. Regarding the customer’s concerns with a recent visit to their property by a Cox technician, we have found that a Cox Field Services supervisor was able to speak to our customer on 6/12/17 to address these concerns. During this call, it was determined the garbage found by our customer was not left by a Cox Communications technician and that the issue regarding the condition of the gravel has been addressed. We are confident the issue at hand has been resolved.      It is always our goal to provide our customers with exemplary customer service.  As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company.  Once again, we would like to apologize for the frustration that the customer has experienced. Thank you. George Executive Resolutions Cox Communications

Tell us why here... We would like to thank the Revdex.com for the opportunity to assist a valuable customer.  Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration.  We have contacted the customer...

directly to address their concerns and have provided a successful resolution. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. We appreciate the opportunity that the Revdex.com has given to us to assist our customer.  Sharon H.Executive Resolutions Office of the General Manager Cox Communications, Southwest Region

April 18, 2017—Revdex.com complaint# [redacted]—Thomas [redacted] We were sorry to hear of the confusion the customer experienced with his billing.  Due to the concerns that he brought to the attention of your office, we contacted him directly to discuss the account concerns. We were able to confirm that the...

customer’s billing was corrected and the feedback from the client has been forwarded to the appropriate leadership for further review. As always, we thank the Revdex.com for the opportunity to assist! Catherine/Cox Communications Executive Offices/ Arizona

We would like to thank the customer for taking the time to file their concerns regarding their experience. It is certainly not our intention to cause any frustration. We have contacted the customer directly to address their concerns and are working towards a providing a resolution. It is...

always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. We appreciate the opportunity that the Revdex.com has given to us to assist our customer.  Lawrence E.Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region

December 8, 2016—Revdex.com complaint # [redacted]—[redacted]--rebuttal We were sorry to hear that our customer is still disappointed with our company. We followed up with the customer via email after confirming with our Tier 2 Leadership Team that all of the client’s concerns and questions were addressed. We will continue to work directly with the client, if needed.  Thank you again for the chance to assist a valued customer. Catherine/ Cox Communications Executive Offices/ Arizona

We would like to thank Mrs. B[redacted] for submitting her concerns regarding their recent experience with our Hiring and Acquisitions Department.  Rest assured, we have notified our Human Resources Department of the concerns brought forth in this complaint. This issue will now be researched and...

addressed by our Human Resources Department directly. We appreciate Mrs. B[redacted]’s patience and understanding. Thank you. Executive Resolutions Cox Communications

We have been in contact with our customer directly and are currently working towards a successful resolution.   Sincerely,   Jesse W. Executive Resolutions Office of the General Manager Cox Communications, Southwest Region