Tallahassee Dodge Chrysler Jeep, LLC

In reference to complaint # [redacted]....the vehicle was towed into Tallahassee DCJR and was repaired with a new alternator that was provided by the customer. The dealership had vehicle towed and performed the repair free of charge to the customer. the customer has since driven his vehicle from the...

dealership and is satisfied.We appreciate the opportunity to remedy the situation.Sincerely, [redacted]President

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11409744, and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I would like to apologize for any confusion on this matter. It is standard procedure for us to request a charge for any diagnostics. We need to diagnose the vehicle to be able to perform work and warranty that work. We can not and should not try and diagnose a vehicle over the phone or take another...

repair facilities diagnoses. I know there are many repair facilities that may accept this but we do not.  Thank you [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Thank you,
[redacted]

Thank you for the correspondence. I would first like to apologize for any inconvenience that we may have caused. Our customer satisfaction is of up-most importance to me and this company. I would also like to apologize to Ms. [redacted] for the inconvenience. It certainly doesn't benefit anyone to make...

mistakes. I looked up our records and believe the car is registered to [redacted] it's a 2014 Jeep Patriot with serial # [redacted], I hope this is the correct information. While I do believe we made a mistake on the availability of the parts I don't believe we maliciously tried to inconvenience or deceive our customer. I think requesting Tires and and money and free oil changes is outrageous. I would suggest that there are numerous other dealerships that may be closer to you that may want to frequent. Again I apologize but feel there is nothing left for us to do to salvage this relationship.  Sincerely, [redacted]President