Tactical Traps

They ripped me off too and refuse to give my money back I filed a complaint with the Better Business Bureau waiting on the results from that

I had one in my cart & ready to push the “check out” button but then something told me to find any reviews on this product first. Thank God I did & thank you all for posting your experiences. I’m sorry your not only dealing with a crappy product but costumer service too! Companies are so ignorant, they don’t realize most people will forgive the product issues if costumer service is good & prompt with trying to make things right!
Thank you again for posting a review. That’s $200 dollars of my money they will NEVER get!

I am very sorry you were not happy with the unit. I understand that our office manager did contact you, and would gladly offer you a replacement. Once we receive a photo of the inside of the unit so we can determine if the backplate has been cracked. As we do stand behind our products and policies. I understand this angered you and we understand your frustration. However, without this photo, we do not know why the unit is leaning. We'd like to make this right for you, as we want you to be a happy customer. If you change your mind, please contact us with the photo and we can continue with next steps. Please help us, help you. ~ Tactical Traps Customer Care

Thank you for updating your review! We are sorry for your experience, but happy that our team was able to give you the service you needed. We appreciate your business! ~ Tactical Traps Customer Care

Mine was terrible to. Horrible company that refuses to stand behind there products

I agree! The shipped an inferior product that slants on the wall. After 9 emails and 7 phone calls they are now asking for more pictures. This is a horrible company to deal with. They do not stand behind their product! Save money and buy a good product from anyone but Tactical Traps. BTW The "Warehouse Manager" will never call back! What a joke.

I am very sorry you were not happy with your unit. That is part of our Rustic line and is all hand built and as explained on the website every piece of wood we use on your shelf is hand-selected by our master carpenters and cut to the precise tolerances by hand. It is then distressed, the old fashioned way, with a chisel by one of our master carpenters giving it a one-of-a-kind reclaimed wood look that no machine can replicate. Please contact [email protected] with your order information and they will be able to help you.~ Tactical Traps Customer Care

I am sorry that you were not happy with your unit. As explained on the website every piece of wood we use on your shelf is hand-selected by our master carpenters and cut to the precise tolerances by hand. It is then distressed, the old fashioned way, with a chisel by one of our master carpenters giving it a one-of-a-kind reclaimed wood look that no machine can replicate. Please send an email to [email protected] with the name, address and invoice number that the unit was purchased under, along with any photos you have available. One of our representative will be able to help resolve this matter.

I agree, horrible customer service. Save your time and money and buy from another company. 9 emails and 7 phone calls and now they want more pictures! What a Joke! Save your money... I will never spend one more penny with them, ever!

Hi Katherine , I am very sorry you were not happy with your Blue Line Flag. I also apologize for the delay in shipping your item. Our fire was devastating to our company and we were forced to relocate. We will have a representative reach out to you and resolve this matter. ~ Tactical Traps Customer Care

I am very sorry you are having issues with your unit, we would like to be able to troubleshoot to resolve this for you. Please send us an email at [email protected] and include the name, address and invoice number that the unit was purchased under. ~Tactical Traps Customer Care

I just received mine and changed the batteries to new Duracell Ultra batteries as the pamphlet instructs you to do. Now my shelf will not open as well. I have tried the back-up power, and nothing. I emailed the support address and says they will respond within 1-2 business days. I also tried to call the customer service phone number, but says that the phone lines are being updated and unable to accept calls. How did you finally get it open? Thanks

I am sorry that your unit will not open using the battery back up pack. Please make sure you are using brand new high alkaline batteries in the correct direction. Please contact us at [email protected] and include the name, address and invoice number that the unit was purchased under and one of our team members will be happy to troubleshoot and get your unit working properly.

I am sorry that you had trouble reaching us. I do not know if this matter has been resolved, however we would like to help troubleshoot if it has not. Please contact us at [email protected] with the name, address and invoice number that the unit was purchased under and we will be happy to assist you.~ Tactical Traps Customer Care.

I am sorry you did not get the magnet with your order. If this has not been resolved, please send an email to [email protected] and we can have one sent out to you. ~ Tactical Traps Customer Care.

I am sorry your screws were stripped on your unit. If this has not already been resolved, Please send a few photos to [email protected] so our team can take a look at it. ~Tactical Traps Customer Care.

It seems that you had one of older models before the battery back ups were available. As soon as the technology arrived we began using different locking mechanisms that paired with the packs. If you are interested in upgrading your lock to have a battery back up pack please contact [email protected] and they will assist you. ~Tactical Traps Customer Care.

Hi Anthony,
We are pleased to hear you are happy with your unit! Thanks, Tactical Traps Customer Care.

I am very sorry you had trouble with your unit. We would like to help assist you as you may need a longer back up wire. Please send us an email to [email protected] explaining the issue and include the name, address and invoice number so we can locate your account.~ Tactical Traps Customer Care

Hi Mike,
I am sorry you had trouble closing the unit. Low batteries will cause the unit to close but not latch shut. There are 4 AAA batteries in the lock, and they are stacked on top of each other and difficult to see. When you got the unit to close and it kept beeping, that means that the unit is not actually locked but jammed closed. Had you contacted us right away we would have gone through troubleshooting to help. Please send an email to [email protected] with the name, address and invoice number that the unit was purchased under and include and photos of any damage done from prying it opened. We would like to help assist in resolving this matter. ~Tactical Traps Customer Care.