Revdex.com Resolution Consultant Good Afternoon, We are unable to give specific details due to HIPPA, but I can say that the patient came in on 5/26/and called a month later reporting that the treatment did not workAs protocol we have patients come in weeks later for a touch up if additional product is neededIt is always explained that different people require different treatments, that they can come back in after a full weeks has pastIn this case the patient waited a month to call and say anything and her treatmentShe was asked to come in for a follow up appointment and she told staff that she moved to Vegas, that the treatment DID work, but didn’t last longThe patient was issued Brilliant Distinction points that she could use in any clinic that used the pointsIt is not part of our protocol to give a patient a refund without seeing them for a follow up appointment, we did however want to try and make the patient happyWe do not agree that the patient says that the product did not work correctly If you have any further questions, please feel free to call me at 253-272- Thank You Jessica H [redacted] Tacoma Laser Clinic
Complaint: ***I am rejecting this response because:
I refuseAlso I moved to Vegas less than two weeks after the treatment and promptly called them, it was absolutely not a month it was weeks, it did not work, and giving me in points is dollars and the treatment was 320, that is not okI want a refund
Sincerely,*** ***
Good Afternoon,
We are unable to give specific details due to HIPPA, but I can say that the patient came in on 5/26/16 and called a month later reporting that the treatment did not work. As protocol we have patients come in 2 weeks later for a touch up if...
additional product is needed. It is always explained that different people require different treatments, that they can come back in after a full 2 weeks has past. In this case the patient waited a month to call and say anything and her treatment. She was asked to come in for a follow up appointment and she told staff that she moved to Vegas, that the treatment DID work, but didn’t last long. The patient was issued Brilliant Distinction points that she could use in any clinic that used the points. It is not part of our protocol to give a patient a refund without seeing them for a follow up appointment, we did however want to try and make the patient happy. We do not agree that the patient says that the product did not work correctly.
If you have any further questions, please feel free to call me at 253-272-0655
Revdex.com Resolution Consultant Good Afternoon, We are unable to give specific details due to HIPPA, but I can say that the patient came in on 5/26/and called a month later reporting that the treatment did not workAs protocol we have patients come in weeks later for a touch up if additional product is neededIt is always explained that different people require different treatments, that they can come back in after a full weeks has pastIn this case the patient waited a month to call and say anything and her treatmentShe was asked to come in for a follow up appointment and she told staff that she moved to Vegas, that the treatment DID work, but didn’t last longThe patient was issued Brilliant Distinction points that she could use in any clinic that used the pointsIt is not part of our protocol to give a patient a refund without seeing them for a follow up appointment, we did however want to try and make the patient happyWe do not agree that the patient says that the product did not work correctly If you have any further questions, please feel free to call me at 253-272- Thank You Jessica H [redacted] Tacoma Laser Clinic
Complaint: ***I am rejecting this response because:
I refuseAlso I moved to Vegas less than two weeks after the treatment and promptly called them, it was absolutely not a month it was weeks, it did not work, and giving me in points is dollars and the treatment was 320, that is not okI want a refund
Sincerely,*** ***
Revdex.com Resolution Consultant
Good Afternoon,
We are unable to give specific details due to HIPPA, but I can say that the patient came in on 5/26/16 and called a month later reporting that the treatment did not work. As protocol we have patients come in 2 weeks later for a touch up if...
additional product is needed. It is always explained that different people require different treatments, that they can come back in after a full 2 weeks has past. In this case the patient waited a month to call and say anything and her treatment. She was asked to come in for a follow up appointment and she told staff that she moved to Vegas, that the treatment DID work, but didn’t last long. The patient was issued Brilliant Distinction points that she could use in any clinic that used the points. It is not part of our protocol to give a patient a refund without seeing them for a follow up appointment, we did however want to try and make the patient happy. We do not agree that the patient says that the product did not work correctly.
If you have any further questions, please feel free to call me at 253-272-0655
Thank You
Jessica H[redacted]
Tacoma Laser Clinic