T-Mobile USA

March 21, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated March 8, 2017, regarding the above-referenced accountPlease be advised that we have made several attempts to contact Mr [redacted] , which have proven unsuccessfulAs such, T-Mobile will make every effort to address his concerns within this letter T-Mobile regrets any concerns Mr [redacted] experienced in regards of the Free Add-A-Line: This One’s On Us promotionT-Mobile records confirm that as of May 19, 2016, Mr [redacted] is currently subscribed to the Simple Choice North Unlimited Talk, Text, and Data, promotional rate plan, which for $100.00, provides the first two lines with unlimited talk, text and data provided at up to 4G/LTE speeds depending on device capabilityPlease note that all additional lines added after the first two are $each per monthT-Mobile has no records of a rate plan change being assessed to Mr [redacted] ’s account As Mr [redacted] mentions in his correspondence, from March 1, 2017, through March 5, 2017, T-Mobile offered the Free Add-A-Line: This One’s On Us where postpaid customers on an eligible plan who have a minimum of two lines can activate one additional line for free Please be advised that T-Mobile has extensively reviewed Mr [redacted] ’s account and regretfully T-Mobile has been unable to substantiate Mr [redacted] ’s request to activate a new line on March 4, T-Mobile records reflect that Mr [redacted] did not activate a new line of service during the promotional time frameAs such, Mr [redacted] did not meet all of the requirements for the promotion Please note that Mr [redacted] may activate a new line of service at any time by contacting Customer Care or visiting the www.T-Mobile.com websiteFor only $a month Mr [redacted] will receive unlimited talk, text, and dataT-Mobile regrets any inconvenience to Mr [redacted] and we appreciate his business Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Juan B [redacted] Executive Response

I just want to let you know that T-Mobile called me about my Complaint ID # [redacted] and said they would apply credits to my account that would equal the promotion they originally offered me Providing they do put the credits on my account, my issue has been resolvedThank you so very much for your help [redacted]

May 16, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 5, 2017, regarding the above-referenced accountPlease be advised that we have made several attempts to contact Ms***, which have proven unsuccessfulAs such, T-Mobile will make every effort to address Ms***’s concerns within this letter T-Mobile regrets any concerns Ms [redacted] experienced in regards to her Stateside International Calling featurePlease note that customers who are subscribed to an eligible rate plan and who plan to make international long distance calls from the United States may choose to add one of a couple different international call features to their account in an effort to reduce the rates charged • The Stateside International feature which is available at a cost of $per month provides unlimited calling to landline phones from the United States to more than foreign countriesIn addition, the Stateside International feature offers discounted rates to mobile numbers as well as landline numbers in more than countries • The Stateside International with Mobile feature, available at a cost of $per month provides all the benefits of the Stateside International feature plus provides unlimited mobile number calling in an additional countries as well as a 1,minute bucket for calling mobile numbers in MexicoWith both of these features, calls made using a connection are charged the same discounted rates depending on the feature the customer is subscribed to T-Mobile records confirm that on May 17, 2016, Ms***’s account was subscribed to the Select Choice Unlimited Talk and Text rate plan for $plus taxes, per monthAdditionally, Ms***’s voice line was subscribed to the Simple Choice Unlimited Data feature for $20.00, plus taxes, per month Records confirm that on that day, Ms***’s account was subscribed to the Stateside International with Mobile feature for $15.00, plus taxes, per monthIt is important to note that this feature remained on Ms***’s account until February 15, 2017, when Ms [redacted] contacted T-Mobile’s Customer Care department and advised that the account should be subscribed to the Stateside International feature for $10.00, plus taxes per monthAs a result, on that day, Ms***’s account was subscribed to the Stateside International feature for $10.00, plus taxes per monthPlease note that this feature does not cover calls to mobile numbersTherefore, as Ms [redacted] was calling mobile numbers in Poland, her account was charged $per minute for those calls T-Mobile records confirm that Ms***’s February 17, billing statement reflected a balance owed of $As a payment was not received for this balance, it carried forward to Ms***’s March 17, billing statement, which reflected a new balance owed of $98.40, increasing the balance owed to $Records confirm that this billing statement reflected Stateside International calling charges of $39.82, as well as a late fee of $On March 29, 2017, T-Mobile received a payment of $64.30, reducing the balance owed to $ As payment was not received for the balance owed, it carried forward to Ms***’s April 17, billing statement, which reflected a new balance owed of $80.30, increasing the balance to $It is important to note that this billing statement reflected Stateside International calling charges of $21.67, as well as a late fee of $ In an effort to resolve the matter, on May 1, 2017, T-Mobile subscribed Ms***’s account back to the Stateside International with Mobile feature for $15.00, plus taxes, per monthAdditionally, on that day, T-Mobile applied a courtesy credit of $70.82, reducing the balance owed to $On May 2, 2017, T-Mobile received a payment of $107.88, reducing the account balance to zeroShould Ms [redacted] wish to discuss the matter further, she may contact me directly at the number listed below Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Diana J [redacted] Executive Response

September 11, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated September 2, 2015, regarding the above-referenced account T-Mobile has made several attempts to contact Mr [redacted] regarding this matter which have been unsuccessful Therefore T-Mobile will make every effort to fully address Mr***’ concerns in this letter In his letter to your office, Mr [redacted] states there were charges on previous billing statements that he did not authorize T-Mobile understands seeing unexpected charges on a billing statement can be upsetting and we regret if this was the case with Mr*** On April 23, 2015, Mr [redacted] authorized a Change of Responsibility to have the mobile number ending in [redacted] transferred from his T-Mobile account to a T-Mobile account under someone else’s name The Change of Responsibility was completed on May 2, and on May 5, an Equipment Installment Plan (“EIP") for a Samsung Galaxy Swas also transferred to the new account It is important to note that Mr***’ account was billed in arrears, meaning all bills received are for service provided the month prior; the billing cycle began on the 3rd and ended on the 2nd of the following monthBecause the EIP transfer took place mid-cycle, the following billing statement, which was issued on June 3, 2015, included the final installment prior to the EIP being transferred to a new account While this installment was a valid charge, on June 22, 2015, T-Mobile Customer Care applied an adjustment of $to offset the installment On July 10, 2015, Mr [redacted] ported both of the mobile numbers on his account to a new carrier thus canceling his account The final billing statement was issued on August 3, and included a balance of $due on August 23, This balance included monthly recurring charges for the period of July 3, through August 2, As outlined in our policy, customers may be billed through the end of their current billing cycle if they cancel their service mid-cycle Accordingly, Mr [redacted] was billed through August 2, Upon careful inspection of the account, T-Mobile has confirmed that on August 19, 2015, Mr [redacted] spoke with our Customer Care department regarding a Name ID feature that had been added to both mobile numbers on the account; this feature shows the name and number of the incoming mobile or landline caller even when the caller isn't in the customer's address book This feature was added as a free trial on March 11, 2015, during an in-store handset purchase The free trial ended in June at which time each line began being billed $per month for the service T-Mobile records confirm the feature was removed from the line ending in [redacted] on June 27, 2015, and from the line ending in [redacted] on June 29, On August 19, 2015, a credit of $was applied to the account for the prorated charges, including applicable taxes, for the period of time the feature was active on each line This reduced the final balance due to $ In an effort to amicably resolve this matter, T-Mobile is offering to waive the final balance in full due to Mr***’ previous tenure with T-Mobile as well as his excellent history A hold has been placed on Mr***’ account to prevent any collection activity while we await Mr***’ response T-Mobile asks that he please respond no later than October 9, 2015, by contacting us at the number listed below Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention Should you have any further questions, please feel free to contact me at [redacted] Very truly yours, T-MOBILE USA, INC Liana G [redacted] Executive Response

October 27, 2016 FILED ELECTRONICALLY Bureau Service RevDex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA 98327 Re: [redacted] Your File No. [redacted] T-Mobile Account No. [redacted] To Whom It May Concern: T-Mobile USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated October 20, 2016, regarding the above-referenced account. T-Mobile regrets any additional refund concerns Ms. [redacted] has experienced. Please note that T-Mobile has not received the necessary documents from Ms. [redacted] in order to investigate the unauthorized charge of $133.08. However, on October 26, 2016, as a gesture of goodwill, T-Mobile issued a refund in the amount of $133.08 in the form of a prepaid refund card to Ms. [redacted] ’s billing address. Please allow seven to ten business days for the refund card to arrive. If Ms. [redacted] has not received her refund card after ten business days, she will have to contact Citibank at 877-855-7201. Ms. [redacted] ’s account remains closed with a zero balance. Should Ms. [redacted] wish to activate new service or place a new order for equipment, she may visit her local T-Mobile retail store, visit www.T-Mobile.com, or by contacting our Telesales at 800-T-Mobile. T-Mobile regrets any inconvenience to Ms. [redacted] . Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted] . Very truly yours, T-MOBILE USA, INC. William B [redacted] Executive Response

April 14, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] Your File No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated April 11, 2017, from [redacted] regarding the above-referenced file number Please be advised that T-Mobile takes account security very seriously, therefore in order to protect our customer's privacy and personal information, T-Mobile restricts how customers can obtain information or make changes to accountsInvestigation of this issue has confirmed that Ms [redacted] is not an authorized user on the account which is associated with the mobile number she provided and as such, we will not be contacting Ms [redacted] regarding her correspondence to your officeThe account holder of record may add Ms [redacted] to the account by contacting T-Mobile Customer Care at 1-800-937- Additionally, the account holder may have one of the authorized users on the account contact me at the number below to discuss this matter furtherT-Mobile regrets any inconvenience to Ms [redacted] Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Mercedes V [redacted] Executive Response

August 30, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated August 17, 2017, regarding the above-referenced account Please be advised that we have made several attempts to contact Ms [redacted] , which have proven unsuccessful As such, T-Mobile will make every effort to address her concerns within this letter T-Mobile regrets any unauthorized charge concerns Ms [redacted] has experiencedPlease be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contact We also make every effort to provide complete and accurate information to our customers We apologize if any T-Mobile employee failed in any way to display that during Ms [redacted] ’s recent contact with our Customer Care T-Mobile records indicate that on June 20, 2017, Ms [redacted] ’s account qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of an Apple iPhone Plus handset Accordingly, Ms [redacted] was asked to make a down payment in the amount of $and agree to a series of monthly installments in the amount of $ On June 20, 2017, a payment in the amount of $was received on Ms [redacted] ’s account Please be advised that on June 29, 2017, the payment was backed out and returned Please be advised that if a check, electronic funds transfer, or any other payment is dishonored or returned, T-Mobile will charge the T-Mobile account holder a returned payment fee as permitted under applicable state law that will not exceed $ In the event of a returned payment, we may also require another payment method and/or immediately suspend or cancel service On July 19, 2017, T-Mobile determined that the Apple iPhone Plus handset purchase on EIP was not authorized by Ms [redacted] and we closed the associated EIPOn July 24, 2017, T-Mobile issued a credit in the amount of $for the monthly EIP charge from the June 25, billing statement The billing statement issued on July 25, 2017, reflected a balance of $due by August 17, 2017, and consisted of a past due balance of $49.61, returned payment fee, monthly access charges from June 25, through July 24, 2017, and applicable tax On August 13, 2017, Ms [redacted] ’s account was suspended for non-payment As stated in our Terms and Conditions, if we suspend a customer’s service and then later reinstate it, a fee may be assessed Therefore, when Ms [redacted] made a payment on August 13, 2017, and the account was reactivated, the account was assessed a $restore from suspension fee per line of service In an effort to amicably resolve this matter, on August 27, 2017, T-Mobile issued a credit in the amount of $for restore from suspension fees, returned payment fee, monthly access charges from June 25, through July 24, 2017, and applicable tax As of August 27, 2017, Ms [redacted] ’s account reflects a zero balance T-Mobile regrets any inconvenience to Ms [redacted] Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention Should you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC William B [redacted] Executive Response

May 23, 2017 FILED ELECTRONICALLY Bureau Service RevDex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA 98327 Re: [redacted] T-Mobile Account Holder: [redacted] ***- [redacted] Your File No. [redacted] T-Mobile Account No.... [redacted] To Whom It May Concern: T-Mobile USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated May 10, 2017, regarding the above-referenced account. Please be advised that T-Mobile records indicate the account holder of record is [redacted] ***- [redacted] , and that he has designated [redacted] as an authorized user of the account. Please be advised that we have made several attempts to contact Ms. ***, which have proven unsuccessful. As such, T-Mobile will make every effort to address her concerns within this letter. T-Mobile regrets any account concerns Ms. [redacted] has experienced. T-Mobile records confirm that as of March 8, 2017, Mr. ***- [redacted] is subscribed to the Simple Choice North America Family Unlimited Talk, Text, and Data, promotional rate plan, which for $100.00 per month, provides the first two lines with unlimited talk, text and data at up to 4G/LTE speeds depending on device capability. Furthermore, T-Mobile records confirm that the data lines ending in [redacted] and [redacted] are subscribed to the Simple Choice North America with 6GB of Data promotional rate plan, which for $35.00 per month, provides each line with 6GB of data at up to 4G/LTE speeds depending on device capability. Please note that each line receives a monthly simple choice family discount in the amount of $14.99. Lastly, the data line ending 9618 is subscribed to the Simple Choice North America with 5GB of Data, promotional rate plan, which for $20.00 per month, provides the data line with 5GB of data at up to 4G/LTE speeds depending on device capability. Please note that this data line receives a monthly simple choice family discount in the amount of $12.55. T-Mobile regrets to hear of Ms. ***’ concerns regarding a handset that she states was returned and continued to be charged on the account and would like to further discuss the matter to see how we may be able to assist her. We ask that Ms. [redacted] please contact me to go over the account and clarify any questions regarding the above referenced concerns. Ms. [redacted] may contact me at the below number between 6:00am and 4:30pm pacific standard time Monday, Tuesday, Thursday or Friday. T-Mobile regrets any inconvenience. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted] . Very truly yours, T-MOBILE USA, INC. Abigail ***-R [redacted] Executive Response

August 18, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated August 12, 2016, regarding the above-referenced accountT-Mobile regrets Ms [redacted] ’ concerns regarding her Apple iPhone 6S Plus handsetBy purchasing T-Mobile equipment, Ms [redacted] receives a one-year Limited Warranty provided by the manufacturer of the deviceDuring the Limited Warranty period, Ms [redacted] is eligible to receive an advanced replacement of her device via T-Mobile’s Handset Exchange Program or a post-exchange device by contacting the manufacturer directly to discuss repair or replacement optionsUnder the Handset Exchange Program, T-Mobile will provide a replacement handset of the same or equivalent model, with a Service Warranty Processing Fee (“SWPF”), provided that the non-working handset is in good physical condition with no modifications or damage, such as broken or cracked plastics, LCD or internal parts, or liquid damageT-Mobile confirms that as of August 17, 2016, a warranty exchange handset has been shipped to Ms [redacted] In an effort to resolve this matter amicably, T-Mobile has applied an account credit of $82.05, which includes the disputed SWPF and monthly recurring chargesThe courtesy credit impacted Ms [redacted] ’ current account balanceThe remaining account balance of $includes monthly recurring charges, Equipment Installment Plan charges, JUMP! On Demand lease payments and applicable taxes from the August 2, 2016, billing statementT-Mobile regrets any inconvenience to Ms [redacted] Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INCPancho Q [redacted] Executive Response

May 11, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] T-Mobile Account Holder: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated April 27, 2017, regarding the above-referenced accountPlease be advised that T-Mobile records indicate the account holder of record is [redacted] , and that he has designated [redacted] as an authorized user of the account T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated April 27, 2017, regarding the above-referenced accountPlease be advised that T-Mobile records indicate the account holder of record is [redacted] , and that he has designated [redacted] as an authorized user of the account T-Mobile regrets any concern that Ms [redacted] has experienced regarding her equipment purchasePlease be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms [redacted] ’s recent contact with our Customer Care team and or retail location Upon speaking with Ms [redacted] , she confirmed that her concerns were in regards to T-Mobile Customer Service and initial phone purchases made on November 26, 2016, December 2, 2016, and December 7, Beginning September 9, 2016, and only for a limited time, T-Mobile offered new and existing post-paid customers the opportunity to upgrade their fully paid iPhone or newer model for the iPhone or iPhone PlusT-Mobile records indicate that on November 26, 2016, December 2, 2016, and December 7, Ms [redacted] purchased two Apple iPhone plus 128GB for lines ending in ***, [redacted] and one Apple iPhone 128GB for line ***Pursuant to our conversation with Ms [redacted] , she indicated that her concerns have since been resolved regarding the Apple iPhone Traoffer T-Mobile regrets any confusion surrounding the differing technologies that different wireless carriers’ networks operate onT-Mobile branded devices are fully compatible with Global System for Mobile Communications (“GSM”) technologyOther carriers run on Code Division Multiple Access (“CDMA”) technology to provide service to consumersIt is very important to note that T-Mobile does not receive from the manufacturers or have access to CDMA enabled devicesIn addition, although our GSM handsets may work on a CDMA network, we cannot guarantee full functionality of our equipment if unlocked for use with a different carrier, particularly carriers whose networks operate on CDMA technology Our records indicate Ms [redacted] was provided Mobile Device Unlock (“MDU”) for the lines of service ending in ***, ***, ***, ***, and ***As such, Ms [redacted] and her father may choose to take these devices to another carrierT-Mobile regrets any inconvenience to Mrand Ms [redacted] Based upon the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionIf you have any questions, please do not hesitate to contact me at the address listed below or toll free at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Sharon B [redacted] Executive Response

Complaint: [redacted] I am rejecting this response because: T-Mobile lists the data usage for the account However, this does NOT breakdown which was used on LTE and NON-LTE speeds I can tell you that since this issue started all of that data usage has been NON-LTE as T-Mobile's own tech support had me change the settings on BOTH phones to only allow NON-LTE services.On one of the phones (The LG) I pay a premium of $25.00/month for access to 4GLTE NON-Throttled coverage, which I am unable to get I have checked the speeds using the mobile app "speedtest" by [redacted] a VERY trusted source in speed detection When I change the phones to capture 4GLTE speeds the speeds are 4GLTE speeds for about minutes, then decline to less than 2G speeds and remain until I change the data back to NON-LTE service and the speeds accelerate back to 4G speeds (give or take a few times when network usage was heavy).I also use the LG phone as a "hotspot" for my computer/desktop When I change the speed back to the 4GLTE service it works again for about minutes then my computer displays "no internet access" meaning the data from the T-Mobile service has been cut off Immediately upon making the change back to the 4G NON-LTE service my computer displays "internet access" meaning I now have access to the data.So to be responsible, since I am unable to access the 4GLTE service and I am paying the $for UNLIMITED 4GLTE service on one of the lines, I should be able to keep the service and receive a credit of $25.00/month until I feel this issue has been resolved to MY SATISFACTION!T-Mobile claims they have had techs out to the area, again, I seriously doubt this I will continue to doubt this until an actual tech contacts me here locally and meets WITH ME to show me either what I am doing wrong with the phones (yes, PHONES) or sees that the issue is actually an issue and we determine the solution.This back and forth of T-Mobile trying to get out of fixing an issue that I have paid for and continue to pay for and provide no further resolution or long standing credits to the account is stupid and ridiculous at best Stop trying to pull the wool over my eyes, a college educated gentleman who is NOT a novice when it comes to cellular phones Fix it or provide the PROPER AND FAIR CREDITS I deserve I should not have to leave a company because they "want me to move on", I should leave because I want to leave.I demand the respect that I entitled to and the credits for which my services are not working, if we cannot come to a happy medium, I will start the process of charging back every charge I have done with T-Mobile with my credit card issuer for "services not rendered" and yes I have this right afforded to me under Federal law and I will use it Sincerely, [redacted] (Formally ***)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, I shall add that the service agreement I signed up on DID NOT REQUIRE a phone trato be eligible for the JOD promotion Two phone lines were ported from a different carrierThe JUMP lease agreement I have has the conditions highlighted and handwritten for the monthly credit and monthly amount due Much appreciation is given to TMobile for honoring the JOD promotion offered as agreed upon.Sincerely, [redacted]

August 7, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] ***- [redacted] T-Mobile Account Holder: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated July 23, 2017, regarding the above-referenced account We regret any concerns Mr***- [redacted] has regarding his T-Mobile billing Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contact We also make every effort to provide complete and accurate information to our customers We apologize if any T-Mobile employee failed in any way to display that during Mr***- [redacted] ’s visit to our retail locationMr [redacted] activated T-Mobile service on October 15, 2010, and subscribed to the Unlimited Loyalty $monthly rate plan Please be advised on July 7, 2012, Mr***- [redacted] added mobile number ending in ***, to his T-Mobile account It is important to note T-Mobile records confirm that on August 24, 2014, Mr***- [redacted] added the mobile numbers ending in ***, and and elected to change his rate plan to the Simple Choice Family Unlimited Talk, Text, and Data four lines $monthly plus taxes and feesOn November 29, 2016, Mr***- [redacted] elected to change his rate plan to the T-Mobile ONE TE $monthly rate plan Additionally, Mr***- [redacted] ’s mobile numbers ending in ***, and [redacted] subscribed to the optional Add-a-Line $monthly for a total monthly recurring charges of $plus taxes and fees T-Mobile records confirm on November 11, 2016, Mr***- [redacted] took advantage of the Equipment Installment Plan (“EIP”) offering with the purchase of four LG KGold handsets At the time of purchase Mr***- [redacted] agreed to remit monthly installments in the amount of $ It is important to note Mr***- [redacted] took advantage of T-Mobile’s Fall Smartphone T-Mobile ONE promotional offer that was offered from October 21, through November 29, Please note customers who sign up for the new T-Mobile ONE rate plan and purchase a qualifying LG device on EIP can receive a discount on the device via EIP bill creditsIt is important to note pursuant to T-Mobile’s terms and conditions which can be found on our website www.T-Mobile.com indicate that if a customer has a billing dispute they have days from the charge to dispute the charge In order to amicably resolve Mr***- [redacted] ’s concerns, T-Mobile has agreed to apply a onetime credit in the amount of $225.00, leaving a credit balance of $T-Mobile regrets any inconvenience to Mr***- [redacted] Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention Should you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Christopher P [redacted] Executive Response

July 5, 2016 FILED ELECTRONICALLY Bureau Service RevDex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA 98327 Re: [redacted] Your File No. [redacted] T-Mobile Account No. [redacted] To Whom It May Concern: T-Mobile USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated June 28, 2016, regarding the above-referenced account. Please be advised that we have made several attempts to contact Mr. [redacted] , which have proven unsuccessful. As such, T-Mobile will make every effort to address Mr. [redacted] concerns within this letter. T-Mobile regrets any concerns Mr. [redacted] experienced with his account in regards to a monthly discount. T-Mobile records confirm that Mr. [redacted] was previously subscribed to our monthly discount program known as The T-Mobile Advantage Program. This is a grandfathered program that allows individual customers to receive benefits based on their affiliation with their employer or university by migrating their accounts to a corporate collective. Customers are required to recertify their employment on an annual basis to maintain their monthly discount. T-Mobile records confirm that on March 11, 2016, T-Mobile sent Mr. [redacted] notification via U.S. Mail as well as a text message notification to advise him that recertification was needed to retain his Advantage Program discount. Mr. [redacted] was advised that he would need to submit the required documents for recertification no later than April 17, 2016, or the discount would be removed from his account. Regrettably, T-Mobile did not receive Mr. [redacted] documents, and as such, on May 10, 2016, the Advantage Program discount was removed from his account. In an effort to amicably resolve Mr. [redacted] concerns, on May 31, 2016, T-Mobile returned the monthly Advantage Program discount to his account. Please note, however, that it may take up to two billing cycles for the discount to appear on the monthly billing statement. As a gesture of goodwill, on July 5, 2016, T-Mobile issued a credit to Mr. [redacted] account in the amount of $20.00, which equals approximately two months of the Advantage Program discount. T-Mobile regrets any inconvenience Mr. [redacted] may have experienced. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted] Very truly yours, T-MOBILE USA, INC. Chris P [redacted] Executive Response

January 2, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated December 29, 2016, regarding the above-referenced account numberT-Mobile regrets any concerns Mr [redacted] has in regards to our Samsung / LG Black Friday promotionPlease note this promotion offered eligible customers who have T-Mobile ONE or a qualifying Simple Choice Unlimited with unlimited data and trada qualifying fully owned Apple, Samsung, or LG phone from any carrier a free or discounted Samsung Galaxy S7, Samsung Galaxy Sedge, or LG VT-Mobile records confirm Mr [redacted] purchased two Samsung Galaxy SEdge 32GB devices in a T-Mobile third party retailer on November 25, 2016, on our Equipment Installment Plan (“EIP”) with two $down payments plus taxesWith two Samsung Galaxy Sdevices tradthe new devices would have qualified for monthly bill credits reducing the total cost to $each if the data plans for the numbers were changed to an Unlimited Data planRegrettably, as both numbers were on 4GB Data plans they did not qualify for this promotionHowever, due to an inadvertent error both numbers received text messages on November 30, 2016, advising they did qualify for the promotion and there was nothing they needed to do to receive the monthly bill creditsPlease note, both orders were charged $down payment and have been charged a $EIP eachThe $they would have owed would have been reduced to $eachOn December 8, 2016, new text messages were sent to the two numbers correcting the previous messages and advising Mr [redacted] they did not qualify for the promotion after allOn December 30, 2016, we spoke with Mr [redacted] and advised as a courtesy to him and in an effort to amicably resolve this matter we credited both $down payments and $EIP charges for a total of $and closed the Samsung Galaxy SEdge EIPs completely, providing the devices for freeMr [redacted] ’s current account balance was reduced to $Mr [redacted] stated he was happy with this resolutionBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INCDaniel R [redacted] Executive Response

July 25, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] T-Mobile Account Holder: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated July 12, 2017, regarding the above-referenced accountPlease be advised that T-Mobile records indicate the account holder of record is [redacted] ***, and that he has designated [redacted] as an authorized user of the accountT-Mobile is pleased to report that we spoke to Mr [redacted] and he confirms that his concerns have been resolved to his satisfaction T-Mobile regrets any promotional concerns Mr [redacted] may have had and we thank him for allowing us the opportunity to address this matterT-Mobile records confirm that as of July 17, 2017, Mr [redacted] is subscribed to our grandfathered Simple Choice North America Family Unlimited Talk, Text, and 10GB’s of Data, rate plan, which for $120.00, provides the first two lines of service with unlimited talk, text and GBs of data at up to 4G/LTE speeds depending on device capabilityPlease note that all additional lines of service added after the first two are $each per month From May 12, 2017, through May 24, 2017, T-Mobile had an amazing promotion for new and existing customers, such as Mr***, who purchased a qualifying Samsung Galaxy Sor Samsung Galaxy Splus on an Equipment Installment Plan (“EIP”) offering and activated at least one new line of service on T-Mobile ONE or Simple Choice Unlimited with unlimited high speed data could get a Galaxy Sfor free after rebatePlease note the maximum value of the rebate was $which is the price of the Samsung Galaxy ST-Mobile records confirm that some of these requirements were met and others were not such as Mr [redacted] does not have unlimited high speed data on his above mentioned rate plan T-Mobile records indicate on May 18, 2017, Mr [redacted] qualified for and took advantage of our EIP offering with the purchase of two Samsung Galaxy Splus handset for $per device, with no down payment and monthly installments of $per month per device for months, for the mobile numbers ending in [redacted] and *** In effort to amicably resolve Mr***’s concerns on July 12, 2017, T-Mobile made a one-time exception and approved Mr [redacted] for the above-mentioned promotion with his current rate planMr [redacted] will receive a prepaid card in the amount of $Please be advised it can take up to days for Mr [redacted] to receive his prepaid card via U.SMailT-Mobile regrets any inconvenience to Mr*** Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Nicole C [redacted] Executive Response

May 17, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] T-Mobile Account Holder: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 11, 2017, regarding the above-referenced account T-Mobile regrets any concerns Mr [redacted] experienced regarding a refundOn December 26, 2016, Mr [redacted] activated his account on our T-Mobile ONE rate plan for $per month for one line of service and our Premium Handset Protection feature for $per monthWhen Mr [redacted] activated his T-Mobile account, he was using a ZTE ZMax Pro deviceOn February 1, 2017, T-Mobile provided Mr [redacted] with a handset exchange for his non-working ZTE ZMax Pro devicePlease note Mr [redacted] has up to seven business days from receiving the replacement device to return the non-working deviceShould the non-working device not be returned, a non-return fee will bill to the account which is further outlined below On February 6, 2017, Mr [redacted] was shipped a 4G LTE Signal BoosterT-Mobile Signal Boosters are a group of unique and simple solutions that improve Mr***’s in-home coveragePlease note that the Signal Boosters are T-Mobile owned devices and are provided to our customers with a $deposit paid at the time of issuanceHowever, if not returned upon notifying T-Mobile the equipment is no longer needed, or upon cancelation of service, there is a $non-return fee that is assessed to the account On February 15, and February 19, 2017, Mr [redacted] was shipped a 4G LTE CellSpot RouterThe CellSpot Router utilizes Wi-Fi, allowing Mr [redacted] to call, text, and surf anywhere in his home with his capable deviceThis router is available for our customers to use as long as they remain a T-Mobile customerAs with our 4G LTE Signal Booster, if not returned upon notifying T-Mobile the equipment is no longer needed, or upon cancelation of service, the account will be billed a $non-return feePlease note on February 20, and February 22, 2017, Mr [redacted] advised T-Mobile he no longer needs the above outlined coverage devices and the return process was initiated T-Mobile records indicate on February 18, 2017, an order was placed for a new Alcatel Idol device to replace Mr***’s non-working ZTE ZMax Pro deviceThe Alcatel Idol device was offered free of charge to Mr [redacted] and the charge of $plus tax for the new device was billed to Mr***’s T-Mobile account and a follow up was set to credit the charge once it appeared on the billing statement On February 22, 2017, Mr [redacted] contacted T-Mobile to confirm he did not receive the Alcatel Idol deviceA new order was placed for an Alcatel Idol device and the second charge of $plus tax was billed to Mr***’s T-Mobile accountRegrettably, Mr [redacted] did not receive this shipment either, and on February 24, 2017, T-Mobile placed a third order to be shipped to a different address provided by Mr***The charge for the third Alcatel Idol device in the amount of $plus tax was also billed to Mr***’s T-Mobile accountT-Mobile regrets any inconvenience to Mr [redacted] regarding the shipment of his orders Mr***’s January 27, 2017, monthly billing statement was in the amount of $and consisted of an unpaid balance in the amount of $for monthly access charges and fees and taxes for the billing period from December 27, 2016, through January 26, 2017, and new charges in the amount of $for monthly access charges and fees and taxes for the billing period from January 27, 2017, through February 26, On February 9, 2017, T-Mobile received a payment in the amount of $Please note this is the only payment T-Mobile has receivedT-Mobile issued adjustments in the amount of $as a courtesy to Mr***The payment and credits impacted the balance in the amount of $and left a credit balance of $Mr***’s February 27, 2017, monthly billing statement was in the amount of $1,and consisted of monthly access charges for the billing period form February 27, 2017, through March 26, 2017, and the three Alcatel Idol device charges and fees and taxes On March 3, 2017, T-Mobile issued adjustments in the amount of $1,for the three Alcatel Idol device charges fees and taxesOn March 22, 2017, a non-return fee in the amount of $plus taxes for the 4G LTE CellSpot Router was billed to Mr***’s accountOn March 24, 2017, a non-return fee in the amount of $plus taxes for the 4G LTE Signal Booster was billed to Mr***’s accountThe credits and charges brought Mr***’s balance to $with taxes for the non-return fees included Mr***’s March 27, 2017, monthly billing statement was in the amount of $and consisted of an unpaid balance in the amount of $and new charges in the amount of $for monthly access charges and fees and taxes for the billing period from March 27, 2017, through April 26, and a non-return fee in the amount of $plus taxes for the non-working ZTE ZMax Pro deviceOn April 24, 2017, T-Mobile issued an adjustment in the amount of $plus taxes for the 4G LTE Signal Booster bringing the balance to $ Mr***’s April 27, 2017, monthly billing statement was in the amount of $and consisted of an unpaid balance in the amount of $and new charges in the amount of $for monthly access charges and fees and taxes for the billing period from April 27, through May 26, On May 1, 2017, T-Mobile issued an adjustment in the amount of $plus taxes for non-return fee the 4G LTE CellSpot RouterOn May 9, 2017, T-Mobile issued an adjustment in the amount of $plus taxes for the non-return fee for the ZTE ZMax Pro deviceMr***’s account balance is in the amount of $with $of the balance considered past due T-Mobile respectfully declines Mr***’s request for a refund in the form of a checkT-Mobile regrets any inconvenience to Mr*** Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Jennifer G [redacted] Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI have missed attempts where Ruben has reached out to me but I have called back as well as emailed back and yet to get a responseI contacted the call center as well and they too tried twice to contact him but to no availI understand he is very busy and has many other customers to deal with and since I cannot seem to reach him it would much appreciated if the resolution he proposed just be completedThank youSincerely, [redacted]

April 12, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated April 1, 2017, regarding the above-referenced account T-Mobile regrets any billing concerns Mr [redacted] may have and appreciates the opportunity to respond to his concernsT-Mobile records indicate that Mr [redacted] was subscribed to our Simple Choice Family Match 6GB promotional rate plan with four lines for $Following a conversation with our Customer Care on March 3, 2017, Mr [redacted] selected our T-Mobile ONE rate plan for $for four lines of serviceIt is important to note the Mr [redacted] was enrolled in paperless billing, at this time which allows customers to view the last twelve billing statements online at www.t-mobile.com Additionally, T-Mobile records indicate Mr [redacted] purchased and leased three Apple iPhone Plus handsets and a ZTE 4G LTE Hotspot device using our Equipment Installment Plan (“EIP”) and JUMP! On Demand (“JOD”) lease offerings Accordingly, on March 20, 2017, Mr [redacted] was sent a notification to his e-mail address to review his billing statementMr [redacted] was assessed charges in the amount of $which consisted of monthly recurring charges, equipment charges, and applicable taxes and fees, from March 20, 2017, through April 19, 2017, and was due on April 1, Following a conversation with Mr [redacted] on April 8, 2017, T-Mobile confirmed the mailing address and unenrolled Mr [redacted] from paperless billingShould Mr [redacted] choose to re-enroll in paperless billing, he may either access his account portal at my.t-mobile.com or contact our Customer Care at 800-937-T-Mobile regrets any inconvenience to Mr*** Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Ronnie A [redacted] Executive Response