T-Mobile USA

April 17, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated April 3, 2017, regarding the above-referenced account T-Mobile regrets any concerns Ms [redacted] has in regards to her T-Mobile account and our Smartphone Equality program which allows customers to be eligible for well-qualified device pricing based on their payment history and tenurePlease be advised T-Mobile records confirm on February 18, 2017, we updated Ms***’s account to honor our Smartphone Equality program On April 5, 2017, we spoke with Ms [redacted] and confirmed her account is now eligible for well-qualified device pricingAs a courtesy for this matter we offered two months of Ms***’s current service at $per month for total of $Ms [redacted] accepted this offer and her current balance was reduced to a credit balance of $ Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Daniel R [redacted] Executive Response

October 26, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated October 18, 2016, regarding the above-referenced accountT-Mobile is pleased to report that we have resolved this matter to Ms [redacted] ’s satisfactionIn Ms [redacted] ’s letter to your office, she indicates that she is not able to use service with her handset in or around her homeWe regret any coverage issues Ms [redacted] has experiencedUnfortunately, T-Mobile is unable to guarantee coverage in all areasThere are several factors and conditions that may interfere with actual service, quality, and availabilityCustomers may check T-Mobile coverage down to the street level using the Personal Coverage Check toolIn reviewing the Personal Coverage Check tool for Ms [redacted] ’s area, T-Mobile shows that she should expect excellent coverageUpon further review of Ms [redacted] ’s coverage area, three of the towers that directly service her home address on file are undergoing modernizationT-Mobile is always working to improve its coverage, and we regret any service issues that Ms [redacted] may have experiencedAs such T-Mobile has engaged our engineering team to provided Ms [redacted] with an estimated time of completion on said towersIn an effort to amicably resolve this matter on October 24, 2016, T-Mobile sent a signal booster to Ms [redacted] ’s home address on fileThe T-Mobile Signal Boosters are a group of unique and simple solutions that that improve a customer's in-home coverage, enabling them to make better voice and data connections while in their homeOur Signal Boosters have been found to boost coverage to approximately 3,square feet and on average, triple a customer’s in-home network performanceBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INCJames H [redacted] Executive Response

Complaint: [redacted] I am rejecting this response because:They offered me the same promotion when I ordered second timeIn fact, I would not order if I was not offered the same promotionSince they influenced me in ordering me for the 2nd time with the same promotion, now they just can't deny from giving me the promotion Sincerely, [redacted] ***

August 28, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated August 15, 2017, regarding the above-referenced account T-Mobile regrets any concerns that Ms [redacted] may have experienced regarding her accountT-Mobile records confirm that on March 3, 2015, Ms [redacted] activated service with the mobile numbers ending in and Our records reflect that between March 3, 2015, and June 9, 2017, Ms [redacted] was subscribed to our now grandfathered Simple Choice Family Unlimited rate plan for two lines for $taxes excluded Additionally, Ms [redacted] enrolled in our Premium Handset Protection for $for each of the mobile numbers T-Mobile records indicate that on March 3, 2015, Ms [redacted] qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of a Sony Xperia Zhandset and an LG Ghandset Ms [redacted] has also purchased the following equipment: On April 2, 2015, a Samsung Galaxy S32GB handset and accessories;On September 29, 2015, a Samsung Galaxy S32GB handset;On August 3, 2016, a Samsung Charge Stand; andOn September 18, 2016, an LG GSilver handset Please be advised all EIP’s have been paid in full with the exception of the Samsung Galaxy S32GB handset and the LG Ghandset Further records confirm that on June 9, 2017, Ms [redacted] contacted T-Mobile requesting a rate plan change Ms [redacted] was then subscribed to our T-Mobile One Tax Inclusive family plan to include two lines for $($with AutoPay discount) Our records indicate that Ms [redacted] is not currently enrolled in AutoPay Please be advised that at the time of Ms [redacted] ’ activation, T-Mobile did not offer tax inclusive rate plans Please note that Ms [redacted] ’ billing statements from August 5, to September 4, 2016, September 5, to October 4, 2016, November 5, to December 4, 2016, January 5, to February 4, 2017, June 5, to July 4, 2017, and July 5, to August 4, all carried over past due balances causing billing fluctuations which may have led to billing confusion In an effort to amicably resolve this matter, on August 24, 2017, T-Mobile removed the EIP for the Samsung Galaxy Shandset to reduce Ms [redacted] ’ monthly recurring charges to $including taxes and EIP Additionally, T-Mobile has adjusted Ms [redacted] ’ account in the amount of $as a gesture of goodwill leaving the account with a credit balance of $Please be advised that Ms [redacted] has been advised that she would need to enroll in Autopay in order to receive an additional $discountT-Mobile regrets any inconvenience to Ms [redacted] Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention Should you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Chris L [redacted] Executive Response

March 22, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated March 16, regarding the above-referenced account We regret to hear that Mr [redacted] was dissatisfied with our resolution As shared in our previous correspondence, Mr [redacted] ’s refund was requested on March 5, Please note the refund was requested as a prepaid MasterCard issued by Citibank and that they advise us to allow seven to ten business days to produce and mail the card We do not have an alternative refund methodology If Mr [redacted] would like to check the status of his card, he may contact Citibank directly at 800-522- Additionally, while Mr [redacted] ’s refund has been issued in its entirety, in an effort to amicably resolve the matter, on March 22, T-Mobile requested an additional prepaid MasterCard for $be issued to Mr [redacted] This card will also be produced by Citibank and Mr [redacted] should allow seven to ten business days to receive this as well Please note that we have spoken to Mr [redacted] and he has accepted our resolution Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention Should you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC David T [redacted] Executive Response

January 12, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated January 2, 2017, regarding the above-referenced accountT-Mobile regrets any handset or data concerns that Ms [redacted] has experiencedT-Mobile records reflect that Ms [redacted] purchased an Apple iPhone Plus handset on February 29, By purchasing T-Mobile equipment, Ms [redacted] received a one-year Limited Warranty provided by AppleIn addition, upon review of Ms [redacted] account, this warranty has been extended as she subscribes to the optional Premium Handset Protection (“PHP”) featureDuring the Limited Warranty period, Ms [redacted] was eligible to receive an advanced replacement of her device via T-Mobile’s Handset Exchange Program or could contact the manufacturer directly to discuss repair or replacement optionsUnder T-Mobile’s Handset Exchange Program, T-Mobile will provide a replacement handset of the same or equivalent model, provided that the non-working handset is in good physical condition with no modifications or damage, such as broken or cracked plastics, LCD or internal parts, or liquid damageOur records confirm that Ms [redacted] participated in Handset Exchange Program on June 12, 2016; September 25, 2016; November 14, and December 5, Please be advised that each handset purchase includes a set of Terms and Conditions, including the Limited Warranty policy being providedPlease refer to the Warranty Information which states the following: “ If your Device is replaced, T-Mobile or the Device manufacturer may choose to replace it with a functionally equivalent reconditioned, refurbished or pre-owned device.” We regret that Ms [redacted] continues to experience concerns with her replacement handsetsT-Mobile is always working to improve its coverage, and we are sorry to hear that Ms [redacted] is having issues with her data serviceOur Personal Coverage Check tool, which predicts and approximates service availability down to the street level shows that Ms [redacted] should expect moderate coverage indoors, and satisfactory outdoor coverageIn addition, our records confirm that we have recently made improvements to the coverage in Ms [redacted] area during our recent modernization efforts, using our MHz LTE and 1900MHz LTE spectrumPlease note that Ms [redacted] Apple iPhone Plus handset is not compatible with these bands of service, and as such, Ms [redacted] data concerns would likely improve with an upgraded handsetAs a courtesy to Ms [redacted] and in an effort to amicably resolve this matter, T-Mobile has offered to exchange Ms [redacted] current Apple iPhone Plus handset for a Certified Pre-Owned Apple iPhone 6s Plus handset, allow Ms [redacted] to take advantage of our upgraded LTE coverage in her area, at no costAlternatively, as Ms [redacted] indicated she does not wish to receive a Certified Pre-Owned handset, T-Mobile has offered a discount in the amount of $off the cost of any upgraded handset purchase, in addition to allowing Ms [redacted] to return her current iPhone Plus to be relieved of the remaining Equipment Installment Plan (“EIP”) balance owedMs [redacted] is currently considering her options and has been advised that these offers will be available to her for days, through February 9, Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INCKayla J [redacted] Executive Response

December 28, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon, & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] T-Mobile Account Holder: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated December 16, 2017, regarding the above-referenced accountPlease be advised that T-Mobile records indicate the account holder of record is [redacted] , and that he has designated [redacted] as an authorized user of the account We appreciate Mr [redacted] bringing his concerns to our attentionIn order to protect our customer's privacy and personal information, T-Mobile restricts how customers can obtain information or make changes to accountsPlease know that T-Mobile takes customer privacy and account security seriously and we would like to apologize for any inconvenience created by the alleged unauthorized access to Mr [redacted] ’s account with T-Mobile T-Mobile contacted Mr [redacted] and explained the general measures taken by T-Mobile aimed at reinstating the SIM card in question and securing the account holder’s T-Mobile account Please be advised that T-Mobile and Mr [redacted] continue to cooperate with one another to amicably resolve this matterT-Mobile appreciates Mr [redacted] ’s patience regarding this matter, Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed We thank Mr [redacted] for bringing his concerns to our attention and apologize for any inconvenience related to this matterIf Mr [redacted] has any further questions, please feel free to contact me at [redacted] ext [redacted]

January 7, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated January 1, 2016, regarding the above-referenced accountT-Mobile regrets any misunderstanding concerning the return of T-Mobile’s LTE Signal BoosterIt is important to note that on November 26, 2014, T-Mobile provided Mr [redacted] with a T-Mobile LTE Signal Booster for in-home coverage enhancementAt the time an LTE Signal Booster is issued, T-Mobile informs customers that if for any reason service is terminated, the Signal Booster must be returned to T-Mobile to prevent the possibility of a $non-return feeT-Mobile records confirm that as the T-Mobile LTE Signal Booster was not received, a charge of $was applied to Mr [redacted] ’s account for the $non-return fee and taxes which reflected on the billing statement dated October 9, T-Mobile attempted to collect the balance via text messages and automated phone callsAs our attempts were unsuccessful, on December 7, 2015, T-Mobile turned Mr [redacted] ’s account over to an outside collection agency, Convergent Outsourcing IncAs Mr [redacted] ’s account is now being handled by an outside collection agency, a collection fee of $was added to his account, bringing Mr [redacted] ’s final balance to $As stated in Mr [redacted] ’s correspondence on December 14, 2015, he contacted Customer Care in which a return prepaid label was sent to him for the removal of the non-return feeT-Mobile records confirm that the T-Mobile LTE Signal Booster was returned on December 30, 2015, and as such a credit of $has been issued to Mr [redacted] ’s account leaving it closed with a zero balanceIn addition, T-Mobile has removed the account from third-party collections and instructed the collection agency to delete any negative information reported to the credit bureaus relating to this accountPlease note that it may take up to days for the credit report to be updatedT-Mobile regrets any inconvenience Mr [redacted] may have experiencedBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INCSacny A [redacted] Executive Response

November 3, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] * [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated October 28, 2015, regarding the above-referenced accountT-Mobile regrets any concerns Mr [redacted] has experienced regarding his military discountT-Mobile offers corporate discounts to individuals who are active employees at large businesses that are included in our corporate agreement listThis Discount Program is referred to as the T-Mobile Advantage ProgramThis is a grandfathered program that allows individual customers to receive benefits based on their affiliation with their employer or university by migrating their accounts to a corporate collectiveCustomers are required to recertify their employment on an annual basis to maintain their monthly discountAs of April 1, 2014, the Advantage Program changed and the current Advantage Program removed the monthly discount and offers new customers a $Reward Card for each new device or tablet that is purchasedMr [redacted] would qualify for a military monthly discount upon receiving verification of the following: • Veterans Identification Card, Veterans Advantage card, or Veteran documentation • DD Form • Military Retiree account Statement • Honorable Discharge Paper However, in an effort to amicably resolve this matter, on November 3, 2015, T-Mobile attached Mr***’ government discount with the Department of Defense (IL) and he will receive a monthly discount of 15%Please note that it may take up to two billing cycles for the discount to appear on Mr***’s billing statementAlso, Mr [redacted] has been advised that his bill cycle will change from closing on the 19th of every month to the 26th and he should receive a prorated bill for his next billing cycleAs an additional courtesy, on November 3, 2015, T-Mobile applied a courtesy credit of $to Mr***’s account for his monthly access charges from October 19, through November 18, due on November 11, Mr [redacted] accepted the credit as a resolution to this matterAs of November 3, 2015, Mr***’s account reflects a zero balanceT-Mobile regrets any inconvenience to Mr [redacted] regarding this matterBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INCLeah T [redacted] Executive Response

Complaint: [redacted] I am rejecting this response because: I would like for someone to contact the real victim in this complaint, my son Sincerely, [redacted] *** [redacted]

April 3, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated March 19, 2017, regarding the above-referenced account T-Mobile regrets any concerns Ms [redacted] experienced regarding her accountPlease be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms [redacted] ’ recent contact with our Executive Response team Our records confirm that Ms [redacted] activated her account on August 31, 2007, and currently has three active lines of serviceAs indicated in our February 22, response to your file number [redacted] , our records confirm that on November 21, 2016, Ms [redacted] activated a an additional line of service ending in ***, to take advantage of a promotional offer to receive the monthly add-a-line costs for the handset at no cost, after a monthly creditOur records confirm that the [redacted] line of service was successfully enrolled in the promotional offerThis promotional offer ended as of November 22, As such, When Ms [redacted] added an additional line of service ending in [redacted] on November 23, 2016, the promotional offer was no longer availableRegrettably, Ms [redacted] cancelled her lines of service ending in [redacted] and [redacted] on February 24, Ms [redacted] had two active lines of service at that time T-Mobile records confirm that on March 5, 2017, Ms [redacted] activated a third line of service ending in ***At the time of Ms [redacted] ’ activation, T-Mobile offered a promotional offer where customers who added a line of service to a qualified rate plan between March 1, and March 5, 2017, would receive the monthly add-a-line charges at no cost after a monthly creditOur records confirm that Ms [redacted] ’ line of service ending in [redacted] is subscribed to this promotional offer, and will receive the monthly promotional credit In an effort to amicably resolve Ms [redacted] ’ concerns, on April 1, 2017, T-Mobile issued a credit to Ms [redacted] ’ account in the amount of $for the remaining Equipment Installment Plan (“EIP”) balance on her Apple iPhone 6S Plus handsetMs [redacted] ’ EIP for the handset is now closed, and she will no longer be billed monthly for the handsetMs [redacted] ’ account remains active, with a zero balance at this timeT-Mobile regrets any inconvenience Ms [redacted] may have experienced Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Chris P [redacted] Executive Response

July 21, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated July 13, 2017, regarding the above-referenced account T-Mobile regrets that Ms [redacted] remains unsatisfied with regards to her final billing statement and appreciates the opportunity to respond to her concernsPlease be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customers T-Mobile records confirm that Ms [redacted] canceled her account on January 16, 2017, when she ported her mobile numbers to another service providerMs [redacted] ’ billing cycle ran from the 19th of one month to the 18th of the following monthMs [redacted] had a past due balance of $consisting of monthly access charges and applicable taxes for the billing cycle that ran from November 19, 2016, through December 18, Ms [redacted] did not remit payment on her January 11, due dateMs [redacted] ’ final bill also included the final charges for the account in the amount of $for the billing cycle starting December 19, 2016, through the time Ms [redacted] cancelled on January 16, Ms [redacted] was also assessed a collection fee of $that was applied to her account on April 17, 2017, making the total remaining balance on Ms [redacted] ’ account $Please note that Ms [redacted] has been given additional courtesy credits as outlined in our previous correspondenceMs [redacted] ’ account reflects an updated balance of $252.87, and it is T-Mobiles position that the charges are valid Nevertheless, in an effort to amicably resolve this matter, on July 19, 2017, T-Mobile applied a credit of $36.37, leaving an updated balance on the account of $T-Mobile regrets any inconvenience to Ms [redacted] Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Andrew S [redacted] Executive Response

July 24, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated July 17, 2015, regarding the above-referenced account T-Mobile regrets any billing concerns Ms [redacted] may have experienced Please note that T-Mobile offers corporate discounts to individuals who are active employees at large businesses that are included in our corporate agreement list This Discount Program is referred to as a The T-Mobile Advantage Program This is a grandfathered program that allows individual customers to receive benefits based on their affiliation with their employer or university by migrating their accounts to a corporate collective Our records confirm Ms***’s affiliation with the Department of Veteran’s Affairs, which provides a 15% monthly discount to eligible rate plans T-Mobile records confirm that Ms***’s account is subscribed to the now grandfathered Simple Choice Unlimited 4G LTE Data Family promotional rate plan which offers unlimited nationwide calling, unlimited messaging, and unlimited 4G LTE data for $per month before tax Please note that this is a promotional rate plan which is not eligible for any other discounts Nevertheless, in an effort to amicably resolve the matter and upon speaking to Ms [redacted] on July 23, 2015, T-Mobile has offered to apply a $credit to Ms***’s account which is equivalent to months of a $discount to Ms***’s rate plan Alternately, if Ms [redacted] wishes to terminate her T-Mobile service, T-Mobile has offered for Ms [redacted] to return her Samsung Galaxy Shandset, Samsung Galaxy Shandset, and charger to my attention at the address below: Executive Response Attn: Brandon M [redacted] Albuquerque, NM Upon receipt of Ms***’s equipment in an acceptable condition, T-Mobile will credit the remaining Equipment Installment Plans (“EIPs") for the above noted handsets In addition, T-Mobile will apply a credit in the amount of $which is equivalent to the amount paid to [redacted] Ms***’s Samsung Galaxy S T-Mobile recommends that Ms [redacted] send the devices via a traceable carrier, requests a tracking number when shipping, and includes her account information in the box to ensure proper credit is given to the correct account Please be advised that T-Mobile is offering a thirty (30) day period for Ms [redacted] to consider our offers If Ms [redacted] wishes to accept one of our offers then she may contact me directly at the number below Finally, please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contact We also make every effort to provide complete and accurate information to our customers We apologize if any T-Mobile employee failed in any way to display that during Ms***’s recent contacts with our Customer Care department T-Mobile regrets any inconvenience to Ms*** Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention Should you have any further questions, please feel free to contact me at [redacted] Very truly yours, T-MOBILE USA, INC Brandon M [redacted] Executive Response

Revdex.com: Attn: [redacted] Revdex.com Resolutions Consultant This is to advise that the above complaint has been fully resolvedThanks to your efforts, I was contacted the day after submitting my complaint by Robert R [redacted] from the T-Mobile Executive Response, T-Mobile USAMrR [redacted] stayed with me all the way, keeping me informed, as we worked out the issues with the third-party vendorToday, I went in and returned the phone, which had been sold to me under pretenses, and got a full refund Thanks again for providing this service and giving consumers an outlet where their complaints will get the attention needed to be treated seriously and resolved Sincerely, [redacted] ***

May 3, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated April 20, regarding the above-referenced accountT-Mobile is delighted to have resolved this matter to Mr***’s satisfaction T-Mobile regrets the concerns that Mr [redacted] experienced while attempting to take advantage of our Samsung Superphone offerFrom February 24, - March 9, 2017, for a limited time only, eligible customers can get a Samsung Galaxy Sfor free or a Samsung Galaxy SEdge for $after instant traand marebate, when they port in a line and trade in a qualifying deviceThe offer is good when purchased on Equipment Installment Plan (“EIP”) with a “T-Mobile ONE” rate plan or “Simple Choice” rate plan with Unlimited DataPlease be advised that although Mr [redacted] did purchase two Samsung Galaxy Shandsets, Mr [redacted] only qualified to receive the rebate for one of the handsets, due to the fact that he tradone devicePlease be advised that this was the only Samsung promotion T-Mobile had available during this time Nevertheless, as a courtesy to Mr [redacted] and in an effort to resolve this matter, T-Mobile has ended the EIP associated with the mobile number ending in [redacted] with a credit of $455.51, in addition to Mr***’s account credit of $120.49, for a total of $576.00, and nothing further is owed for this handsetPlease note that Mr***’s account currently reflects a zero balanceIn addition, our records confirm that Mr***’s rebate in the amount of $for the qualifying Samsung Sdevice was approved on April 11, 2017, and was expected to be delivered within two to three weeksMr [redacted] accepted this offer and information as resolution in full to his concerns Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Mr***’s recent contact with our Retail location or Customer Care Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Kayla J [redacted] Executive Response

August 5, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated August 2, 2016, regarding the above-referenced accountT-Mobile’s goal is to provide exceptional service for all of our customersT-Mobile regrets any concerns Ms [redacted] experienced regarding her rate plan and the functionalities of her recently purchased iPhone SE handsetOur records confirm that on December 9, 2014, Ms [redacted] elected to change her rate plan and subscribed to T-Mobile’s grandfathered Select Choice Family Unlimited Talk, Text and 50MB of Data rate plan for $per month with the above listed mobile numbersMost recently, on June 12, 2016, Ms [redacted] again elected to change her rate plan and subscribed to T-Mobile’s Simple Choice North America Unlimited Talk, Text and Data for two lines rate plan for $per month with the mobile numbers ending in [redacted] and ***Additionally, the mobile number ending in [redacted] has the JUMP! feature for $per monthOur records indicate that on June 12, 2016, Ms [redacted] purchased an iPhone SE handset for $plus applicable taxesPlease be advised that for Ms [redacted] to enjoy all the functionalities of the iPhone SE handset, we encourage a data rate plan be obtained under her serviceAs a courtesy to Ms [redacted] and in an effort to amicably resolve this matter, on August 3, 2016, T-Mobile issued a onetime courtesy credit of $for the rate plan price difference to the account, leaving the account with a credit balance of $Also, we agreed to subscribe Ms***’s to the grandfathered Select Choice Family Unlimited Talk, Text and 50MB of Data rate plan for $per monthPlease note that the rate plan change will take effect on August 8, Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INCAika A [redacted] Executive Response

October 21, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No[redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated October 13, 2016, regarding the above-referenced accountT-Mobile regrets any billing concerns Ms [redacted] has experiencedT-Mobile records confirm that on August 1, 2015, Ms [redacted] entered into a JUMP! On Demand lease by selecting the iPhone handsetJUMP! On Demand customers are responsible for and agree to at the time of lease signing, a total of 18-lease paymentsHowever, they have the option to cancel their lease and return their handset at any time during the lease termIf they choose to end their lease before the 18-month period is completed, the leased handset must be returned to a retail location and the remaining lease payments are collected at that timeIf the handset is not returned at the time the lease is ended, the total remaining balance for the purchase option price of the handset will be assessed on the next month billing statementT-Mobile records indicate that on August 1, 2015, Ms [redacted] qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of two iPhone Lifeproof cases and a iPhone car chargerEIP is a payment option that allows eligible customers to purchase handsets by making a down payment at the time of purchase and agreeing to pay the remaining balance in monthly installmentsIf a customer has an open EIP and the account is canceled, any remaining open EIP balance on the canceled account is accelerated and becomes due with the final billing statementT-Mobile records confirm that Ms [redacted] canceled her account on April 30, 2016, when she ported her mobile numbers to another service providerMs [redacted] s’s billing cycle ran from the 3rd of one month to the 2nd of the following monthPursuant to T-Mobile policy, customers may be billed through the end of their current billing cycle if they cancel their service mid-cycleAccordingly, Ms [redacted] was billed through May 2, The final billing statement dated May 3, 2016, reflected a balance of $1,due by May 23, 2016, and consisted of the accelerated remaining EIP balance, remaining lease payments and purchase option priceT-Mobile records indicate that on May 4, 2016, Ms [redacted] returned her two iPhone handsets to a T-Mobile retail locationAt that time a credit in the amount of $was applied to the account for the purchase option priceOn October 14, 2016, in an effort to amicably resolve this matter, T-Mobile issued a credit in the amount of $for the accelerated remaining EIP balance and remaining lease paymentsMs [redacted] ’s account remains closed with a zero balanceT-Mobile has removed the account from third-party collections and instructed the collection agency to delete any negative information reported to the credit bureaus regarding this debtPlease note that it may take up to days for Ms [redacted] ’s credit report to reflect the changeT-Mobile regrets any inconvenience to Ms [redacted] Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INCWilliam B [redacted] Executive Response

June 8, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated June 2, 2017, regarding the above-referenced account T-Mobile regrets any ongoing concerns Mr [redacted] experienced in regards to the non-return fee charged to his accountAs stated in our previous letter to your office, on September 9, 2016, replacement equipment was ordered for Mr [redacted] ’s non-working Apple iPhone 6s Plus Gray 64GB handsetOur records indicate that we did not receive the non-working equipment but rather, an empty box was received at our National Return Center (“NRC”)As such; Mr [redacted] was charged $for the non-return fee and applicable taxes In an effort to amicably resolve the matter, T-Mobile allowed Mr [redacted] to return the Apple iPhone 6s Plus handset directly to T-Mobile’s Executive OfficeRecords confirm that on May 26, 2017, Mr [redacted] ’s equipment was receivedPlease note that it may take five to seven business days to check in equipment that is received and issue a credit to the account On June 6, 2017, Mr [redacted] ’s equipment was successfully returnedTherefore, on that day, T-Mobile applied a credit of $to Mr [redacted] ’s accountAs Mr [redacted] ’s account reflected a balance of $for the May 23, billing statement, the account reflected a credit balance of $Mr [redacted] has accepted this as a resolution to his concernsT-Mobile regrets any inconvenience Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Diana J [redacted] Executive Response

April 11, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated April 7, 2017, regarding the above-referenced accountPlease be advised that T-Mobile has successfully resolved Mr***’s concern to his satisfaction T-Mobile is always working to improve its coverage, and we regret any service issues that Mr [redacted] may have experiencedUnfortunately, T-Mobile is unable to guarantee coverage in all areasT-Mobile records confirm that on January 18, 2016, Mr [redacted] contacted T-Mobile Customer Care to report having poor service inside his homeDuring troubleshooting, Customer Care was able to confirm that a 4G LTE Cellspot, a unique device that boosts customer’s indoor coverage, would help improve Mr***’s indoor coverage and was offered a 4G LTE Cellspot at no costPlease note that the 4G LTE Cellspot devices are T-Mobile owned devices and customers are notified at the time of order that if not returned upon cancelation of service, there is a $non-return fee that is assessed to the account T-Mobile records confirm that on February 14, Mr [redacted] ported his mobile number ending in [redacted] out to another carrier closing his T-Mobile accountOn that date, a prepaid return label was mailed to Mr [redacted] to return the 4G LTE CellspotAs the 4G LTE Cellspot was not returned, Mr [redacted] was assessed a $non-return fee and applicable taxes totaling $on his billing statement dated March 19, 2017, which is valid and owedHowever, as a courtesy, on April 6, 2017, T-Mobile applied a credit of $to discount the fee for Mr [redacted] leaving a difference of $due in which he submitted a payment for on April 7, In an effort to amicably resolve this matter, on April 10, 2017, T-Mobile issued a refund in the amount of $to Mr [redacted] to refund him for his payment for the non-return fee of the 4G LTE CellspotHe should allow seven to ten days for deliveryT-Mobile regrets any inconvenience Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Oscar T [redacted] Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and I do not agree with itFirst they are stating that I never informed them that the screen was broken (which I had)Also they are saying that declined the protection plan for the phone which I did not because when I received the phone back in June I told them to put that on the plan as well (which they did not)I was not informed that I would be charged $dollars for the phoneAlso the letter writer addressed me as Ms [redacted] at the beginning of one of the paragraphsNow because of all of this I have to take time out of my day to go to the post office to try and find this phone that I sent backIf I didn't have time back in August to do so, what makes them think I have time nowSincerely, [redacted]