T-Mobile USA

December 19, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated December 14, regarding the above-referenced account T-Mobile regrets to hear that Ms [redacted] has concerns regarding the account Upon speaking with Ms [redacted] she confirmed that any concerns she had regarding charges for financed equipment have been successfully resolved Additionally, on December 16, 2016, T-Mobile issued a bill credit to the account for $as a gesture of goodwill The account remains open with a balance of $ We regret any inconvenience to Ms [redacted] In respect to the $delinquency on Ms [redacted] ’s credit file that she references in her correspondence, please note that this is in regard to T-Mobile account [redacted] and not Ms [redacted] ’s current account which is referenced above T-Mobile records reflect that this account was opened on June 16, 2011, at which time Ms [redacted] agreed to a twenty-four month contract which stipulated an early termination fee of up to $should she cancel her service prior to June 16, On January 26, 2010, the service was cancelled when Ms [redacted] ’s mobile number was ported to another wireless carrier at her request As such, when the final billing statement was issued on February 11, 2010, an early termination fee of $was applied to the account After unsuccessful attempts to collect on the account, the account was referred to a third party collection agency While T-Mobile would not report any delinquency to any credit reporting agency, the collection agency may Nonetheless, in an effort to amicably resolve the matter, on December 16, 2016, T-Mobile issued a credit to the account for $ Additionally, T-Mobile has removed the account from third-party collections and instructed the collection agency to delete any negative information that may have been reported to the credit bureaus regarding this debt Please note that it may take up to days for Ms [redacted] ’s credit report to reflect the change Based upon the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention Should you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC David T [redacted] Executive Response

July 6, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] T-Mobile Account Holder: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated June 26, 2017, regarding the above-referenced accountAs previously advised Mr [redacted] is an authorized user on the above-referenced account T-Mobile regrets any continued promotional concerns Mr [redacted] has experiencedAs stated in our letter to your office dated June 26, 2017, Mr***’s four lines of service were subscribed to our T-Mobile ONE rate plan with two lines for $and $per additional line of serviceFurther, Mr***’s account was enrolled in our Friends & Family offer, reducing his monthly cost to $for the four lines of service plus applicable taxesT-Mobile regrets if this was in anyway unclear to Mr*** Further, also as stated in our previous letter, our Magenta Port-In, Apple Black Friday, and Carrier Freedom offers were not stackableFollowing a conversation with Mr [redacted] on July 5, 2017, T-Mobile offered the following resolutionAs Mr [redacted] was enrolled in the Black Friday offer for mobile number ending 2607, the account will continue to receive monthly promotional credits provided the account maintains an eligible rate plan, going forward With regards to Mr***’s mobile number ending ***, as previously stated, Mr [redacted] was issued a tracredit of $Further, T-Mobile offered to close the associated Equipment Installment Plan (“EIP”) of the iPhone in the amount of $This offer was accepted, and Mr [redacted] will no longer be billed the monthly EIP associated with the iPhone handset for mobile number ending ***As a courtesy, T-Mobile also offered to issue prepaid a refund card in the amount of $towards the Magenta Pooffer associated with mobile number ending ***, which was also accepted, for a total compensation of $for mobile number ending *** Regarding Mr***’s mobile number ending ***, a Carrier Freedom submission request was not receive by T-MobileT-Mobile offered to honor the Magenta Pooffer, in the form of a $prepaid card issued to the billing address of the accountThis offer was acceptedLastly in an effort to fully resolve Mr***’s concerns, T-Mobile offered to change Mr***’s rate plan to our T-Mobile ONE Taxes Included rate plan with two lines for $130.00, and $per additional line of service, and enroll his account in our Insider Hookup which provides a percent monthly discount in lieu of the Friends & Family offerThis offer was accepted, and Mr [redacted] is aware that the Friend & Family offer was forfeitedPlease note that Mr***’s account is enrolled in our AutoPay feature, and is eligible to receive a $per line of service per month creditGoing forward, Mr [redacted] can expect monthly access charges of $including taxes, plus the remaining EIP for the iPhone handset associated with mobile number ending T-Mobile regrets any inconvenience to Mr***, and we appreciate the opportunity to resolve his concern amicably Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Ronnie A [redacted] Executive Response

September 7, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] ** [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated August 26, 2017, regarding the above-referenced account T-Mobile appreciates being given the opportunity to review and address Mr [redacted] ’ concerns regarding the above-mentioned accountAfter careful review, we have confirmed that Mr [redacted] ’ account incurred international calling charges from June 15, through August 14, as the international calls went across the T-Mobile networkPlease note that while applications may be available through the App store, T-Mobile is unable to guarantee the functionality of the applicationFurthermore, it is very important that any dialing instructions be followed preciselyIf a call is made by entering the on-device phone book and pressing send, that call goes across the T-Mobile network and not through the applicationAs such, it is also important that when using third-party calling applications, that customers not enter their on-device phone books Upon speaking with Mr [redacted] on August 28, 2017, T-Mobile confirmed that the international charges were considered valid as the T-Mobile network was used to place the callsMr [redacted] was also advised that we are unable to guarantee any third-party services or honor what they offerNevertheless, as a one-time courtesy, Mr [redacted] received an account credit in the amount of $to cover the international charges on the billing statement dated August 15, 2017, leaving a credit balance of $ Additionally, Mr [redacted] opted to add the Stateside International feature for $per month on the line ending in ***The Stateside International feature provides calling and texting to other countries from the U.S at a discounted rateWe apologize for any inconvenience this matter has caused Mr [redacted] Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Felicia P [redacted] Executive Response

September 20, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated September 13, 2017, regarding the above-referenced account T-Mobile regrets any concerns to Ms [redacted] with regards to a recent transaction at one of our T-Mobile store locations Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contact We also make every effort to provide complete and accurate information to our customers We apologize if any T-Mobile employee failed in any way to display that during Ms***’ recent contact with our retail location Please be advised that from August 1, through August 24, 2017, T-Mobile customers were eligible to can get a an Alcatel ATablet at no cost after promotional Equipment Installment Plan (“EIP”) bill credits when they purchased it on EIP and used the tablet with a Mobile Internet (“MI”) plan of gigabytes or higher T-Mobile records show that on August 11, 2017, Ms [redacted] took advantage of the offer, purchased an Alcatel ATablet under EIP and added a MI plan of which included unlimited data at the monthly cost of $ Please note at the time of the transaction, T-Mobile provided a 14-day return period which allowed Ms [redacted] to use the equipment to see if it meets her needs During the return period, if the equipment is not acceptable, it can be returned to the original point of sale for a refund or exchange and, if requested, cancelation of the service and any applicable EIP entered into at the time of the original purchase As Ms [redacted] was beyond the above period at the time she attempted to return her tablet at the retail store, we were not able to accept it back On September 18, 2017, in an effort to amicably resolve this matter, although Ms***’ Alcatel ATablet was free after bill credits, we closed out the remaining EIP and cancelled the MI line associated with the tablet Please note that Ms [redacted] is not required to return the Alcatel ATablet back to T-Mobile T-Mobile regrets any inconvenience to Ms*** Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention Should you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Cesar R [redacted] Executive Response

April 8, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated April 5, 2016, regarding the above-referenced accountPlease be advised that we have made several attempts to contact Mr [redacted] , which have proven unsuccessfulAs such, T-Mobile will make every effort to address Mr [redacted] ’s concerns within this letterT-Mobile regrets any inconvenience that Mr [redacted] experienced regarding his handset replacementT-Mobile records confirm that on February 1, 2016, Mr [redacted] reported physical damage to his handsetPlease note that physical damage does void the Limited Warranty and Mr [redacted] was referred to Assurant Solutions (Assurant) to process an insurance replacementHowever, rather than having Mr [redacted] complete the equipment replacement through Assurant, Customer Care processed an upgrade and billed the total cost of the handset to Mr [redacted] ’s account and requested that the damaged handset be returned to T-MobileT-Mobile records confirm that on March 25, 2016, T-Mobile issued a credit in the amount of $and has confirmed the return and removal of the equipment charge on March 28, Please note that Mr [redacted] ’s account remains active with a balance of $Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INCRuben A [redacted] Executive Response

Revdex.com:I have reviewed the response made by T-Mobile in reference to complaint ID [redacted] , and find that this resolution is satisfactoryI am very grateful for the executive response team at T-Mobile for being ever kind and reasonableIm also grateful for the role of The Revdex.com for mediating this confusionThis case is closedSincerely, [redacted] ***

March 24, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc (“T-Mobile”) is in receipt of your correspondence dated March 16, 2017, regarding the above-referenced account T-Mobile does regret any inconvenience to Mr [redacted] in his efforts to obtain his $upgrade rebate T-Mobile offers corporate discounts to individuals who are active employees at large businesses that are included in our corporate agreement listThis Discount Program is referred to as the T-Mobile Advantage ProgramThis program offers new customers a $Reward Card for each new device or tablet that is purchased T-Mobile records indicate on September 30, 2016, Mr [redacted] purchased four new handsetsAs such, Mr [redacted] was eligible for four $Reward CardsDue to inadvertent error, three of the four Reward Card submissions were initially declined however on March 10, 2017, Mr***’s Reward Cards were reprocessed and approvedT-Mobile contacted Mr [redacted] on March 22, via telephone and confirmed that his concerns had been addressedMr [redacted] should receive his Reward Cards within weeksT-Mobile regrets any inconvenience to Mr*** Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Martin G [redacted] Executive Response

September 30, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated September 25, 2015, regarding the above-referenced accountT-Mobile regrets any concerns to Ms [redacted] regarding our JUMP! On Demand programT-Mobile records confirm that on September 19, 2015, Ms [redacted] processed a JUMP! On Demand for her Apple iPhone 6S handsetMs [redacted] was not required to make a capital cost reduction payment but agreed to a series of lease payment in the amount of $Upon speaking with Ms [redacted] , she stated that she did not want to process a JUMP! On Demand program, she wanted the handset on a regular Equipment Installment Plan (EIP)T-Mobile regrets any confusion to Ms [redacted] regarding our equipment programsOn September 25, 2015, Ms [redacted] was sent a return shipping label to return her new iPhone 6S to T-Mobile under the equipment return periodMs [redacted] also advised T-Mobile that her current Apple iPhone has physical damage to the screen, which would make the handset ineligible for trade in creditMs [redacted] will need to file a claim with [redacted] , our third party equipment protection company, to be able to receive a non-damaged deviceThe deductible for the iPhone is $Upon receiving the new claim, Ms [redacted] would be able to trade in her iPhone for trade in credit or participate in the JUMP! Program for a credit of the remaining EIP balanceIn an effort to amicably resolve this matter, on September 29, 2015, T-Mobile offered Ms [redacted] a credit of $towards her account balance due for October 16, Ms [redacted] stated she needed more time to decide if she would like to accept this credit as a resolution to this matterMs [redacted] may contact me at the number provided below by October 29, 2015, to accept this as a resolution to this matterT-Mobile regrets any inconvenience to Ms [redacted] regarding this matterBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at [redacted] Very truly yours, T-MOBILE USA, INCLeah T [redacted] Executive Response

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I would like to clarify in the T-Mobile response, that our iPhone was submitted to T-Mobile through one of their storefrontsI have attached the paperwork they gave to us showing they took itI would also like to add that I did cancel the entire account in July (explicitly telling the customer service representative that I would be ending ALL linesI also explicitly asked for confirmation, but T-Mobile only gives oral confirmation that the lines were canceledWhich I obviously cannot trust)I even lost online access to the accountHowever, it appears that T-Mobile only actually cancels the line if you port it over to a new serviceSince we were letting one expire completely (our grandmother didn't use her phone anymore) it seems it was never canceledThis is extremely concerning to me as a consumer that simply because the line was not going to a new service, it took me months to get it canceledT-Mobile needs to at least produce some kind of email or mail confirmation after adjustments to service have been madeOtherwise, I have to simply trust that whoever I spoke to was honest and wrote notes in the account about what was requestedI would suggest to anyone canceling their lines, to head in to a local T-Mobile store and confirm what you requested was actually executedAsk to see it in the systemThe chat and phone customer service is unreliable Sincerely, [redacted]

November 2, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon, & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated October 21, 2017, regarding the above-referenced account T-Mobile regrets any inconvenience to Mr [redacted] regarding an unauthorized purchase of an Apple iPhone Plus device on his T-Mobile accountPlease be advised that T-Mobile has completed its investigation of this matter, and determined that the allegation of fraud has been substantiatedTherefore, Mr [redacted] has been absolved of all financial responsibility for the equipment purchased on June 24, 2017, on his account T-Mobile spoke with Mr [redacted] on October 26, 2017, and confirmed that his account has been cancelled and reflects a zero balanceMr [redacted] was satisfied with the resolution to his concerns Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Amor M [redacted] Executive Response

Complaint: [redacted] I am rejecting this response because: my credit card statement stated they paid t mobile twice which was 9/and 9/They credit back on the transaction that never happend on 9/in the amount of $T mobile stated that there was insufficient fund on my credit card and I called [redacted] I have more then $credit limitIt is credit card not debit cardT Mobile stated that on October they received my payment in the amount of $and they never acknowledged that they received another payment in the amount of $I received a letter on 11/18/from customer relations from T Mobile and she acknowledged that she received the payment in the amount of $I will fax both documents to Revdex.com and and to MsA***On 2/16/T mobile re bill me again in the amount of $This amount posted it on my account the transaction date was 9/Pls do not closed the complained until MsA [redacted] response and review all the statementsThank you.Sincerely,Ms [redacted] ***

August 14, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated August 1, 2017, regarding the above-referenced account T-Mobile regrets any concerns Ms [redacted] experienced regarding coverage and the final monthly billing statement T-Mobile records confirm on November 3, 2006, Ms [redacted] activated her account Please note on March 26, 2015, T-Mobile sent Ms [redacted] a CellSpot Router to assist with in home coverage This router is available for Ms [redacted] to use as long as she remains a T-Mobile customer Upon cancelation of service, the router must be returned to T-Mobile If not returned, Ms [redacted] will be billed a $non-return fee plus taxes It is also important to note on June 25, 2016, Ms [redacted] purchased a Samsung Jdevice and Samsung accessories on T-Mobile’s Equipment Installment Plan (“EIP”) Regrettably, on April 26, 2017, Ms [redacted] cancelled her T-Mobile account when she ported her lines to a new carrier Ms [redacted] ’s final monthly billing statement was in the amount of $and consisted of monthly access charges, EIP charges, and fees and taxes for the billing period from March 27, through April 26, On May 22, 2017, a non-return fee plus taxes for the CellSpot Router was billed to Ms [redacted] ’s account bringing the balance to $ On May 27, 2017, T-Mobile received a payment in the amount of $bringing the balance to $ A revised billing statement was sent to Ms [redacted] in the amount of $and consisted of an unpaid balance in the amount of $and new charges in the amount of $for the remaining balance owed for the Samsung Jdevice and Samsung accessories On June 3, 2017, T-Mobile confirmed the CellSpot Router was returned and a credit in the amount of $was issued to the account bringing the balance to $ Please note T-Mobile does not have record that we advised Ms [redacted] to not pay the amount of $ As T-Mobile did not receive payment, on July 25, 2017, the account was referred to a third party collection agency In an effort to amicably resolve this matter, T-Mobile issued an adjustment in the amount of $ Additionally, T-Mobile has removed the account from third-party collections and instructed the collection agency to delete any negative information reported to the credit bureaus relating to this account Please note it can take up to days for the change to reflect on Ms [redacted] ’s credit report Ms [redacted] ’s account remains closed with a zero balance T-Mobile regrets any inconvenience to Ms [redacted] Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention Should you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Jennifer G [redacted] Executive Response

Revdex.com: I have sent the phone back with the tracking number of [redacted] Thank you for your helpI have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

March 10, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated March 8, 2016, regarding the above-referenced accountT-Mobile is pleased to have resolved this matter to Mr [redacted] satisfactionT-Mobile regrets any coverage concerns that Mr [redacted] has experienced which led to the cancellation of his accountIt is very important to note that if a customer has an open Equipment Installment Plan (“EIP”) and the account is canceled, any remaining open EIP balance on the canceled account is accelerated and becomes due with the final billing statementThis information is disclosed within the EIP agreement provided at the time of purchaseT-Mobile records indicate that Mr [redacted] agreed to an EIP for the mobile numbers ending in [redacted] and [redacted] on July 13, 2015, with the purchases of a Samsung Galaxy Note and an LG GhandsetIn addition, T-Mobile records indicate that Mr [redacted] agreed to an EIP for the mobile numbers ending in [redacted] on April 29, 2015, with the purchases of a two Samsung Galaxy S6’s and a Samsung Galaxy Tab SWhen the account was canceled on December 23, 2015, the remaining EIP balance of $was accelerated and posted to the final billing statement dated January 2, It is T-Mobile's position that the remaining EIP balance is valid and owedOur records confirm that when the Tab S was activated on April 30, 2015, it was under our Match Your Data rate plan which allows for our customers to pay only $per month to have their tablet’s data plan match that of their cell phone data plan, up to 5GBIn Mr [redacted] case, as his handsets had unlimited data, he was able to receive 5GB of data for $per monthT-Mobile regrets any concerns that Mr [redacted] experienced regarding the specifics of his mobile internet rate planAs Mr [redacted] indicated that he returned the handsets to T-Mobile, we investigated this matter furtherIn doing so, we were able to confirm receipt of the two Samsung Galaxy Shandsets, although we have not received the other three devicesPlease note that our records indicate that on July 13, 2015, Mr [redacted] upgraded the Samsung Galaxy Shandsets on both of his lines of service to a Samsung Note and an LG GhandsetAt the time that the upgrade transaction took place, Mr [redacted] owed a remaining balance of $on each of his Samsung Galaxy Shandsets, but traded the handsets in to T-Mobile for tracredit totaling $Please note that a portion of the tracredit, totaling $was applied to the in-store upgrade transaction, while the remaining tracredit of $was applied to Mr [redacted] account, which paid Mr [redacted] billing statements dated July 2015, August 2015, and a portion of the September billing statementUpon speaking with Mr [redacted] , T-Mobile advised that we were able to locate two of the five handsets, and explained that the two Samsung Galaxy Shandsets were traded in to T-Mobile, and the tracredit was applied to the account balanceMr [redacted] advised that he was under the impression that the two Samsung Galaxy Shandsets would be paid off in full when returned to T-MobileT-Mobile confirmed that we do have a JUMP! program, which works similarly to how Mr [redacted] thought that his upgrade worked, but he would not have been eligible to use JUMP! as he was not a JUMP! subscriber and hat not paid off half of the handset, as JUMP! would have requiredAs such, in an effort to amicably resolve this matter, T-Mobile offered to allow Mr [redacted] to return any remaining devices to T-Mobile in order to have the remaining EIP balances removedMr [redacted] advised T-Mobile that he tradhis LG Gand Samsung Note to his new carrier for trade- in credit, although he does have the Samsung Tab S, which he agreed to return to T-Mobile in good and working condition, within days, for credit totaling $T-Mobile recommends that Mr [redacted] requests a return tracking number when shipping the equipment back to T-Mobile and that Mr [redacted] retain a copy of the return tracking number for his records, as we are not responsible for equipment being returned back to usWe ask that Mr [redacted] please include the device, battery and charger, as wells as his account information within the box to ensure that he receives the proper credit upon receipt of the deviceAs an additional courtesy to Mr [redacted] , T-Mobile issued credit totaling $1,to his account for the difference in what was owed on his Samsung Galaxy Shandsets at the time of his upgrade, and the tracredit that he was provided for the transaction, as well as a portion of the remaining balances owed for his other two devicesPlease note that Mr [redacted] remaining balance is $1,390.19, and T-Mobile has placed the account on hold through June 1, 2016, to allow Mr [redacted] additional time to remit paymentIf payment in full is not received by June 1, 2016, the account will resume collection activityMr [redacted] has accepted this offer as resolution in full to his concernsBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionIf you have any questions, please do not hesitate to contact me at the address listed below or toll free at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INCKayla J [redacted] Executive Response

February 21, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated February 7, 2017, regarding the above-referenced accountT-Mobile is pleased to advise that Ms***’s concerns have been resolved to her satisfaction T-Mobile regrets any concerns Ms [redacted] has experienced with regards to the cancelation of her T-Mobile accountAs Ms***’s account was billed by a system known as “bill current”, Ms [redacted] was sent a billing statement dated February 22, 2017, for services from January 21, through February 20, 2017, which totaled $Due to an inadvertent error, Ms***’s account was not canceled during the time frames in which she requested cancelation of the account T-Mobile records conform that Ms***’s account was canceled on February 1, As Ms [redacted] cancelled her service in the middle of the billing cycle, her final billing statement should be created and mailed to her after February 24, In an effort to amicably resolve Ms***’s concerns, T-Mobile has agreed to place an adjustment toward the account in the amount of $32.90, bringing the account to a zero balanceMs [redacted] will no longer be financially responsible for the account balance as T-Mobile will ensure that the account remains closed with a zero balanceT-Mobile regrets any inconvenience caused to Ms*** Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Lupe C [redacted] Executive Response

Complaint: [redacted] I am rejecting this response because: I am a loyal customer and should be compensated as soNot happy til done so Sincerely, [redacted] ***

March 17, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated March 4, 2016, regarding the above-referenced accountT-Mobile regrets any concerns Mr [redacted] may have experienced with his accountT-Mobile records indicate Mr [redacted] account was canceled on September 22, 2015, per his request at that time T-Mobile sent Mr [redacted] his billing statement which reflected a balance of $Please be advised Mr [redacted] ’s account was canceled on that day but that was not his final billing statementOn October 21, 2015, T-Mobile received a payment of $On October 22, 2015, T-Mobile sent Mr [redacted] his final billing statement in the amount of $which was for his final Equipment Installment Plan (“EIP”) balance for an Alcatel Evolve handset that was purchased on May 21, EIP is an installment plan which allowed Mr [redacted] to pay his phone in monthly installments for monthsOn December 18, 2015, after unsuccessful attempts to collect on the outstanding balance, Mr [redacted] ’s account was transferred to Diversified Consultants Inca third party collection agencyOn January 25, 2016, T-Mobile received a payment in the amount of $which brought the account to a zero balancePlease be advised it may take 48-hours for the collection agency’s file to be updated when payment is made with T-MobileOn January 26, 2016, T-Mobile received a payment of $from Diversified Consultants Incon Mr [redacted] ’s behalfDiversified Consultants Inchas since returned the payment to Mr [redacted] ’s credit card usedMr [redacted] ’s account remains closed with zero balanceOn February 29, 2016, Mr [redacted] contacted T-Mobile to dispute the payment he made with the collection agencyTo assist T-Mobile in further investigating Mr [redacted] ’s concerns regarding the additional payment T-Mobile requested proof of paymentUpon review the payment was refunded by the collection agency and Mr [redacted] was not due any additional refundOn March 10, 2016, upon speaking to Mr [redacted] , we advised that in an effort to amicably resolve the matter and as a gesture of goodwill, T-Mobile will remove the account from third-party collections and instruct the collection agency to delete any negative information reported to the credit bureaus regarding this debtPlease note that it may take up to days for Mr [redacted] ’s credit report to reflect the changeMr** [redacted] was satisfied with this resolutionBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INCRobert R [redacted] Executive Response

June 10, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 30, 2016, regarding the above-referenced accountWe are pleased to report that T-Mobile has resolved this matter to Mr***’s satisfactionWe are sorry to hear that Mr [redacted] had concerns with his final balanceOur records confirm that on October 26, 2015, Mr [redacted] activated his T-Mobile service with four lines on our Simple Choice Unlimited Calling, Unlimited Texting10GB rate plan for $per month plus taxes and fees which included 10GB of mobile data per lineMr***’s first billing statement dated October 27, 2015, totaled $and consisted of monthly recurring charges plus taxes and fees for the period of October 27, 2015, through November 26, It is important to note that this billing statement was paid in full on November 2, 2015, when Mr [redacted] remitted payment in the amount of $Mr***’s second billing statement dated November 27, 2015, totaled $which consisted of monthly recurring charges, international calling charges, plus taxes and fees for the periods of November 27, 2015, through December 26, Please note that this statement was paid in full in the amount of $on December 17, 2015, when Mr [redacted] remitted payment to T-Mobile; however, a portion of this payment was reversed and Mr [redacted] ended up only remitting payment totaling $leaving $of this bill unpaidMr***’s final billing statement dated December 27, 2015, totaled $which consisted of monthly recurring charges plus taxes and fees for the period of December 27, 2015, through January 26, Please note that in addition to the final billing statement, Mr [redacted] was charged a returned payment fee of $including taxes for the above mentioned reversed paymentT-Mobile records confirm that Mr [redacted] canceled his account on December 27, 2015, when he ported his mobile numbers to another service providerMr***’s billing cycle ran from the 27th of one month to the 26th of the following monthPursuant to T-Mobile policy, customers may be billed through the end of their current billing cycle if they cancel their service mid-cycleAccordingly, Mr [redacted] was billed through January 26, It is important to note that the portion of the unpaid November 27, 2015, billing statement of $109.43, in addition to the unpaid December 27, 2015, billing statement of $and the returned payment fee of $came to a grand total of $and is considered valid and owedOur records confirm that due to continued non-payment, on April 26, 2016, Mr***’s account was transferred to third party collection agency Diversified Consultants Incto attempt to collect payment for the past due balance, and a one-time fee of $was assessed bringing the total balance to $Please note that when an account is transferred to a third party collection agency, a fee may be assessed and is typically based on a percentage of the past due balanceAs Diversified Consultants Incwas unsuccessful in collecting the delinquent balance, on May 3, 2016, Mr***’s account was transferred to Enhanced Recovery Company where it remainsIt is our position that the balance of $remains valid and owedHowever, in an effort to amicably resolve this matter, on June 8, 2016, T-Mobile contacted Mr [redacted] and offered to credit the balance in full should he remit payment in the amount of $to which he accepted as full resolution to his concernsMr [redacted] did remit payment to T-Mobile in the amount of $at which time T-Mobile issued an account credit to Mr***’s account in the amount of $Mr***’s account remains canceled with a zero balanceT-Mobile has removed the account from third-party collections and instructed the collection agency to delete any negative information reported to the credit bureaus regarding this debtPlease note that it may take up to days for Mr***’s credit report to reflect the changeT-Mobile regrets any inconvenience to Mr [redacted] Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INCTaylor B [redacted] Executive Response

May 12, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 1, 2017, regarding the above-referenced accountPlease be advised that we have made several attempts to contact [redacted] which have proven unsuccessfulAs such T-Mobile will make every effort to address [redacted] ***’ concerns within this letter T-Mobile sincerely regrets any inconvenience [redacted] experienced regarding our iPhone Trade Up promotionOn September 9, 2016, and only for a limited time, T-Mobile offered new and existing post-paid customers the opportunity to upgrade their fully paid iPhone or new model for the iPhone or iPhone PlusBeginning September 15, 2016, customers were also required to change their rate plan to T-Mobile ONE to be eligibleWith this offer, qualified customers who purchased a new iPhone 32GB on an Equipment Installment Plan (“EIP”) and tradtheir fully paid iPhone 6, any model from any carrier would receive a tracredit and also monthly EIP bill credits to reduce the total cost of the new iPhone such that the phone is fully discounted after monthsIf a customer chose a larger memory variant of the iPhone or iPhone Plus were asked to pay $for each memory variant increase T-Mobile records confirm that on September 15, 2016, [redacted] placed an order for an iPhone GB deviceHowever, our records do not confirm any traassociated with the order at the time of creationOn December 8, 2016, Customer Care offered to send a label for return of an iPhone device in effort to honor the promotion Regretfully, on April 14, 2017, [redacted] cancelled the T-Mobile accountAt the time of cancellation, the iPhone device EIP remaining balance became due in full in the amount of $These charges combined with an existing account balance to create a final bill in the amount of $ T-Mobile records do confirm that an iPhone device was received with the supplied trade in labelIn effort to amicably resolve this matter, T-Mobile has adjusted the final billed EIP charges for the iPhone device in the amount of $T-Mobile also adjusted monthly billed EIP charges in the amount of $which was the anticipated trade in credit amount for the returned iPhone deviceThis was a total adjustment of $which was aligned with the maximum offer of the promotion As an additional courtesy, T-Mobile waived the final billed service charges in the amount of $Following the adjustments, the account currently reflects a zero dollar balance and shows as cancelled in good standingLastly T-Mobile confirmed that the IMEI of the iPhone device is not blocked from use on the T-Mobile network Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Jamen F [redacted] Executive Response

March 1, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated February 16, 2017, regarding the above-referenced account T-Mobile regrets any concerns Mr [redacted] experienced with his rate planPlease be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Mr [redacted] ’s contact with our Customer Care department From September 8, through December 6, 2016, T-Mobile offered a fourth line free through monthly bill credits when subscribed to our T-Mobile ONE rate planIn order to qualify for this offer, customers must be enrolled in AutoPayAutoPay is a free feature that automatically deducts the balance owed on the account up to three days prior to the bill due date using a stored credit card, debit card or checking account supplied by the customerCustomers will be billed the fourth line and receive monthly bill credits equivalent to the fourth line charge making it freePlease be advised customers who are enrolled in AutoPay receive additional discounts on their T-Mobile ONE rate plans even if they did not take advantage of the above referenced promotionIt is important to note that it can take up to two billing cycles for the fourth line free promotional credits to appear T-Mobile records indicate on September 16, 2016, Mr [redacted] activated his T-Mobile account and subscribes to our T-Mobile ONE family rate plan for $per month for the first two lines of service and each additional line is $per monthMr [redacted] activated four lines of service and T-Mobile confirms his line ending in is receiving the fourth line free promotional monthly bill creditsMr [redacted] ’s line ending in subscribes to our Premium Handset Protection feature for $per month Please be advised starting September 9, 2016, for a limited time, T-Mobile was offering customers who trade in their fully paid off Apple iPhone device get a new Apple iPhone device for free or at a substantial discountThe new Apple iPhone device must be on our Equipment Installment Plan (“EIP”) offeringThe EIP agreement is a 24-month, no interest financing agreement available to qualifying customers with active serviceCustomers who take advantage of this offer will receive two separate credits, a trade in credit applied to their T-Mobile account, and a monthly promotional credit applied to their EIP for the Apple iPhone deviceIt is important to note that customers must allow two billing cycles to pass from when they receive their Apple iPhone device for the credits to apply T-Mobile records indicate, upon activation, Mr [redacted] took advantage of this promotion with the purchase of an Apple iPhone device and an Apple iPhone Plus deviceT-Mobile confirms Mr [redacted] is receiving these devices at a substantial discount due to the monthly promotional credits applying to the EIPT-Mobile regrets any confusion to Mr [redacted] on this matter As Mr [redacted] is aware, in early 2014, T-Mobile announced Contract Freedom for consumers looking to switch from any U.Scarrier to T-MobileIn March 2015, we went a step further and added reimbursement of equipment financing charges, up to $per device, to our original offerThese promotions, collectively known as Carrier Freedom have been overwhelmingly successfulFor new customers who seek reimbursement of equipment installment plans from their prior carrier, the reimbursement is paid in two separate paymentsThe first payment is paid at the time of activation when a handset is traded-inAt the time, a traamount is offered, and if accepted, that amount is applied either towards the down payment of new T-Mobile equipment or as a credit to the accountThe second payment is towards the prior carrier’s equipment installment balance and is paid once the handset is received and the trapaperwork has been submitted with the final bill showing the accelerated equipment balanceThe amount of the second payment is calculated by taking the final balance owed to the prior carrier and subtracting the amount already paid for the trade-inThat second payment is then remitted to the customer in the form of a prepaid bank card On September 30, 2016, Mr [redacted] ’s line ending in was ported in from another carrier and received a tracredit to the account in the amount of $Based on the amount owed to this line’s prior carrier, and approval of the reimbursement request, Mr [redacted] was sent a prepaid card in the amount of $for the balance of the equipment installments charged by the prior carrierPlease note T-Mobile will not reimburse any past due amounts owed to the prior carrier for monthly access charges and no further reimbursement is due From November 18, through November 22, 2016, T-Mobile ran a promotion that offered customers who activated two additional lines of service, on select rate plans, two lines for freeCustomer must currently have two voice lines in order to get the two additional lines freeCustomers are charged the additional line charge per month and will receive an automatic monthly bill credit for the same amount making them freeAs with the other referenced promotions, it can take up to two billing cycles for customers to start receiving the promotional monthly bill creditsPlease note customers who had the fourth line free promotion outlined above had the option to add one additional line of service for free T-Mobile records indicate on November 22, 2016, Mr [redacted] activated a Mobile Internet line ending in on our T-Mobile ONE Tablet rate plan for $per monthPlease note the T-Mobile ONE Tablet rate plan automatically qualifies for a discount because Mr [redacted] has an active voice line and this line receives a Mobile Internet discount of $per month, an AutoPay discount of $per month, and the promotional monthly bill credits of $per month for the above outlined promotion, making it freeT-Mobile regrets any confusion to Mr [redacted] regarding the activation date of this line Mr [redacted] ’s account is billed by a system known as “bill current”This means that Mr [redacted] ’s regular monthly rate plan and feature charges are billed in advance of the service being provided, and the amount billed is due within the billing cycle for that serviceOn December 29, 2016, T-Mobile assisted Mr [redacted] with updating his System Identifying Module (“SIM”) card for his Mobile Internet lineThat same day and due to an inadvertent error, Mr [redacted] ’s rate plan was changed causing him to have prorated charges bill to his following monthly billing statement Mr [redacted] ’s January 17, monthly billing statement was in the amount of $which consisted of prorated monthly access charges in the amount of $for the billing cycle dates from December 17, through January 16, 2017, and new monthly access charges in the amount of $for the billing cycle dates from January 17, through February 16, Upon speaking with Mr [redacted] on February 21, 2017, we confirmed he is receiving all the promotional monthly bill credits outlined aboveIn an effort to amicably resolve this matter, T-Mobile issued a credit in the amount of $for the prorated monthly access chargesThe account currently reflects a $credit balance which will apply to future billing statementsMr [redacted] indicates this resolves his concerns to his satisfactionT-Mobile regrets any inconvenience to Mr [redacted] Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Jennifer G [redacted] Executive Response