T-Mobile USA

March 3, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated February 20, 2017, regarding the above-referenced accountPlease be advised that we have made several attempts to contact Mr***, which have proven unsuccessfulAs such, we will make effort to address Mr***’s concerns in this letter T-Mobile regrets any concerns Mr [redacted] has experienced when purchasing his handsetT-Mobile records indicate Mr [redacted] was enrolled in out Simple Choice North America Family Plan for $for two lines of service per month, and $per additional line of service per monthAdditionally, our records indicate Mr [redacted] was not enrolled in an unlimited data feature for his mobile numbers ending in ***, ***, or *** Further, on November 24, 2016, T-Mobile records indicate Mr [redacted] qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering when he completed three purchases through his account access portal at www.my.t-mobile.com, for the following mobile numbers with associated trahandsets; • An Apple iPhone for mobile number ending [redacted] for $with zero down, and $per month o Traof an Apple iPhone handset for an estimated $ • An Apple iPhone for mobile number ending [redacted] for $with zero down, and $per month o Traof an Apple iPhone handset for an estimated $ • An Apple iPhone for mobile number ending [redacted] for $with zero down, and $per month o Traof a Samsung Galaxy S handset for an estimated $ Please note that the estimated travalues were to be applied in the form of a bill credit upon receipt of the handsets in like-new condition From November 24, 2016, through November 27, 2016, T-Mobile was running a promotion where customers that purchased an iPhone using our EIP offering, trada qualifying handset, and were subscribed to an unlimited data feature or selected our T-Mobile ONE rate plan were eligible to receive the iPhone handset at a discount cost after tracredit, and 24-monthly promotional creditsAs Mr***’s mobile numbers ending ***, ***, or [redacted] were not enrolled in an unlimited date feature, and the T-Mobile ONE rate plan was not selected, Mr***’s purchase was not eligible for the promotional offer T-Mobile would like the opportunity to resolve this matter amicably with Mr***; therefore, he may contact me at the number below to provide additional information that will allow us to further investigate this matterT-Mobile regrets any inconvenience to Mr*** Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Ronnie A [redacted] Executive Response

August 21, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] T-Mobile Account Holder: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated August 18, 2015, regarding the above-referenced accountT-Mobile regrets any inconvenience that Mr [redacted] may have experienced in obtaining his reimbursementAs Mr [redacted] mentions in his correspondence, T-Mobile has a current promotion whereby we are reimbursing new customers for their early termination fees from their prior carrier when they make the switch to T-MobileThere are several requirements that must be met in order to be eligibleOur records confirm that Mr [redacted] ’s initial submission on June 24, 2015, was denied on June 29, 2015, due to incorrect documents being receivedAdditionally, our records confirm that on July 2, 2015, T-Mobile received the second submission for the mobile number ending in ***; however, that second submission was denied due to Mr [redacted] having made two submissions with two separate bills on the reimbursement request for mobile number ending in ***Please note that our records confirm on August 17, 2015, a third submission for the above mentioned reimbursement was receivedUpon speaking with Mr [redacted] he states that he did not complete the submission for reimbursementAs a result, T-Mobile has stopped the process for the submissionIn an effort to amicably resolve Mr [redacted] ’s concerns, T-Mobile has received and reviewed Mr [redacted] ’s submission for reimbursement and we have successfully processed his requestPlease note that on August 20, 2015, T-Mobile processed a refund in the amount $300.99, which Mr [redacted] can expect to receive within seven to fourteen business daysBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at [redacted] Very truly yours, T-MOBILE USA, INCRuben A [redacted] Executive Response

February 15, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] T-Mobile Account Holder: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated February 4, 2017, regarding the above-referenced account T-Mobile records confirm that Mr [redacted] is an authorized user of Ms [redacted] ’s account T-Mobile is delighted to have resolved this matter to Mr [redacted] ’s satisfaction We are pleased that Mr [redacted] chose to bring his business to T-Mobile, although we are sorry to hear that the service did not meet his expectations Our Personal Coverage Check tool, which predicts and approximates service availability down to the street level shows that Mr [redacted] should expect satisfactory outdoor and in-vehicle coverage Unfortunately, T-Mobile cannot guarantee coverage as there are so many factors that can affect the coverage day to day T-Mobile is always working to improve its coverage, and we regret if Mr [redacted] was not fully apprised of the coverage he should expect is his area at the time of activation T-Mobile records confirm that the above- referenced account was activated on December 10, 2016, with four lines of service At the time of activation, Mr [redacted] took advantage of T-Mobile’s Equipment Installment Plan (“EIP”) offering with the purchases of four Apple iPhone handsets and seven accessories Based on the credit qualification for the account, Mr [redacted] was not required to remit any down payment for his handset; however, Mr [redacted] was required to remit payment for taxes on the full cost of the handsets, for a total upfront payment of $ As of the time of Mr [redacted] ’s purchase of a new service and equipment, T-Mobile provided a day return period which allowed Mr [redacted] to use the equipment to see if it meets his needs If the equipment was not acceptable, it could have been returned to the original point of sale for a refund or exchange and, if requested, cancellation of the service and any applicable EIP’s entered into at the time of the original purchase T-Mobile records confirm that on December 29, 2016, Mr [redacted] took advantage of the return period when he ported all four mobile numbers to another service provider, cancelling the T-Mobile account That same day, Mr [redacted] contacted Customer Care to ask for return instructions for his equipment, and was furnished with a return mailing label to return his equipment to T-Mobile for a refund It is very important to note that if an account is cancelled, any remaining EIP charges will be accelerated and posted to the final billing statement As such, on January 10, 2017, Mr [redacted] was sent a final billing statement, which included prorated service from December 10, to December 29, 2016, and the total balances owed for the four iPhones and seven accessories, in the amount of $2,506.66, which was due by February 3, T-Mobile records confirm that on January 10, 2017, Mr [redacted] ’s return package was delivered to the T-Mobile warehouseIt is very important to note that customers can expect to receive return credit and any eligible refund within days of receipt of returned equipment at the T-Mobile warehouse Nonetheless, as a courtesy to Mr [redacted] and an in an effort to amicably resolve this matter, on February 7, 2017, T-Mobile immediately issued Mr [redacted] ’s refund in the amount of $214.04; those funds should have been available within three business days In addition, T-Mobile issued an account credit in the amount of $2,for the outstanding balance, and the account is now closed with a zero balancePlease note that this account was not transferred to any third-party collections agency, and therefore Ms [redacted] ’s credit remains unaffected by this account Mr [redacted] accepted this offer and information as resolution in full to his concerns Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention Should you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Ally Y [redacted] Executive Response

April 25, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] Your File No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated April 13, 2017, regarding the above-referenced account Please be advised that T-Mobile takes account security very seriously, therefore in order to protect our customer's privacy and personal information, T-Mobile restricts how customers can obtain information or make changes to accountsInvestigation of this issue has confirmed that Mr [redacted] is not an authorized user on the account which is associated with the mobile number he provided and as such, T-Mobile will not share such account information with the Mr [redacted] The account holder of record may add Mr [redacted] to the account by contacting T-Mobile Customer Care hours a day at 1-800-937-Additionally, the account holder or an authorized users on the account may contact me at the number below to discuss this matter furtherT-Mobile regrets any inconvenience to Mr [redacted] Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Oscar T [redacted] Executive Response

March 22, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated March 8, 2016, regarding the above-referenced complainantT-Mobile regrets any difficulties in Mr [redacted] has experienced in trying to retrieve a SIM Unlock Code for his LG GAs Mr [redacted] won the LG Gin a work raffle and it was not purchased by any means from T-Mobile, the IMEI [redacted] was listed as a non-T-Mobile deviceBecause of this T-Mobile was unable to unlock Mr [redacted] device through our processHowever, after further investigation T-Mobile was able to unlock the device on March 10, Mr [redacted] has confirmed the LG Gdevice is unlocked and working with a non-T-Mobile SIM cardWe regret any inconvenience to himBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INCDaniel R [redacted] Executive Response

June 5, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 24, 2017, regarding the above-referenced accountT-Mobile is pleased to advise that we have contacted Ms [redacted] and resolved the matter to her satisfaction T-Mobile regrets any concerns Ms [redacted] has experienced regarding a missing payment on her accountT-Mobile records confirm that, on January 30, 2016, Ms [redacted] entered into a JUMP! On Demand ("JOD") lease for a Samsung Grand Prime handset wherein she agreed to monthly lease payments in the amount of $ Based on our investigation of Ms [redacted] ’s account records and her correspondence to your agency, on May 23, 2017, T-Mobile located Ms [redacted] ’s missing payment in the amount of $149.99, which was originally submitted, on April 3, At that time, in an effort to amicably resolve the matter, the payment was posted to Ms [redacted] ’s accountMs [redacted] ’s account remains active with a zero balanceAdditionally, Ms [redacted] ’s above-referenced JOD lease will continue to bill in monthly installments per the original lease agreement Upon speaking to Ms [redacted] , on May 30, 2017, she confirmed the matter has been resolved and she has no further concernsPlease be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms [redacted] ’s contact with our Customer CareT-Mobile regrets any inconvenience to Ms [redacted] Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Brandon M [redacted] Executive Response

May 4, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated April 23, 2017, regarding the above-referenced account T-Mobile regrets any concerns Mr [redacted] experienced regarding his recent handset accessory purchaseOur records confirm that Mr [redacted] activated his account on October 16, 2016, and currently has four active lines of serviceOn October 17, 2016, Mr [redacted] used our Equipment Installment Plan (“EIP”) program to purchase a Samsung Galaxy SEdge handsetUpon speaking to Mr [redacted] , he indicated that he purchased a screen protector at that time, which he indicated was not to his satisfactionPlease note that T-Mobile does not manufacture handset accessories; however, we appreciate the opportunity to assist Mr [redacted] with his accessory concerns Our records confirm that on January 30, 2017, Mr [redacted] participated in our Handset Exchange Program for his Samsung Galaxy SEdge handset, as part of the one-year Limited Warranty provided at the time of his purchase by the manufacturer of the deviceIt is important to note that T-Mobile recommends that all accessories, such as screen protectors and protective cases, prior to returning the non-working handsetT-Mobile records confirm that upon receipt of the replacement handset, on February 15, 2017, Mr [redacted] used our EIP program once again to purchase a USB cable, a protective case, and a screen protector for his Samsung Galaxy SEdge handsetMr [redacted] was not required to remit a down payment, and agreed to monthly installments in the amount of $for the accessories In an effort to amicably resolve Mr [redacted] ’s concerns, on April 26, 2017, T-Mobile closed the EIP for the screen protectorAs such, Mr [redacted] will no longer be billed for the accessoryAdditionally, T-Mobile issued a credit to Mr [redacted] ’s account in the amount of $60.00, for the cost of two of the previously purchased screen protectors and applicable taxesMr [redacted] ’s account remains active, with a balance of $Payment for this balance is due May 9, T-Mobile regrets any inconvenience Mr [redacted] may have experienced Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Chris P [redacted] Executive Response

July 13, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated July 3, 2017, regarding the above-referenced accountT-Mobile is pleased to report that we have resolved this matter to Ms***’s satisfaction T-Mobile regrets any billing concerns Ms [redacted] experienced after the transfer of her father’s phone numberOur records indicate that on June 6, 2016, Ms [redacted] qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of a Samsung GShandset Records also confirm that on March 13, 2017, a Change of Responsibility (“COR”) was completed for mobile number ending in ***A COR is the process by which a mobile number or numbers move from the account of one person or business to the account of another person or businessIt is ultimately a change in the financial responsibility as the original holder ceases to be financially responsible for the number(s) and, if applicable, the equipment moved to the new accountUpon requesting a COR, Ms***t was advised that she would be responsible for locating the new customer and that the new customer must contact T-Mobile within days, qualify for credit, and agree to the Terms and Conditions of service before the transfer could be completedT-Mobile records confirm that when the COR was processed the above mentioned EIP did not transfer off of Ms***t’s account In an effort to amicably resolve this matter T-Mobile has removed the EIP from Ms***t’s account therefore she will no longer be billed monthly for this equipmentT-Mobile is pleased to report that Ms***t has accepted this offer as resolution in full Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC James H [redacted] Executive Response

August 4, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated July 22, 2017, regarding the above-referenced accountWe are pleased to inform you that T-Mobile contacted Mr [redacted] and resolved his concerns to his satisfaction We regret any inconvenience to Mr [redacted] regarding the status of his refund and we appreciate the opportunity to address his concerns T-Mobile records indicate that on April 4, 2017, Mr [redacted] completed the cancellation of his account and at the time, Mr**’s account had a credit balance of $due to excess of payments made by him After cancellation, Mr**’s final charges were of $for the services rendered through cancellation which were covered by the credit balance leaving a revised credit balance of $ Please note, before requesting a refund, customers must wait days to allow for any returned payments or other additional charges to be billedIf a credit balance remains, customers may then request a refund On July 20, 2017, T-Mobile approved Mr**’s refund, however due to an inadvertent error, only $was approved and left a revised credit balance of $on Mr**’s account After further review, T-Mobile found that Mr**’s original credit card uti**zed to make his payments was expired causing even further delays for the approval of his refundWe regret any inconvenience to Mr [redacted] regarding this matter Nonetheless, in an effort to amicably resolve Mr**’s concerns, on July 25, 2017, T-Mobile offered to provide Mr**’s refund in the amount of $in the form of prepaid debit card Mr [redacted] accepted the prepaid card refund as resolution to his concerns Please note that it may take up to ten business days for Mr**’s prepaid card to arrive Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention Should you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Sal O [redacted] Executive Response

April 5, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated March 24, regarding the above-referenced accountT-Mobile regrets any inconvenience to Mr [redacted] in regards to receiving credits for a free line of service Between November 18, 2016, and November 22, 2016, T-Mobile offered the Friends and Family Lines On Us to new or existing customers like Mr [redacted] To be eligible for up to two free lines of service, which are offered through monthly bill credits, Mr [redacted] is required to maintain his T-Mobile ONE or qualifying Simple Choice rate planThe free lines must be newly added lines, not existing lines, and customers are only eligible to have up to two free lines per accountSo long as Mr [redacted] ’s account keeps the voice lines active, he is eligible for the free promotion T-Mobile records show that on November 21, 2016, Mr [redacted] activated a new line of service for the promotion mentioned aboveRegretfully, it does appear that our system is reading Mr [redacted] ’s promotion incorrectly and he was not receiving his monthly promotional creditsHowever on March 11, 2017, the matter was corrected and Mr [redacted] will receive his promotional credits moving forward In order to resolve the matter, on March 28, 2017, T-Mobile contacted Mr [redacted] and applied a credit in the amount of $to cover the cost of the additional line that he had been chargedAdditionally, Mr [redacted] requested to cancel the line of service which T-Mobile cancelled effective the same dayAs a courtesy, T-Mobile also applied an additional credit of $to cover a free month of serviceMr [redacted] was left with a credit balance in the amount of $and he accepted this as resolution to his concerns Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Jimmie P [redacted] Executive Response

November 23, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated November 23, 2016, regarding the above-referenced account We are pleased to report that we have contacted Mr [redacted] and are actively working to address his concerns We regret to hear that Mr [redacted] has any concerns regarding his T-Mobile accountAccording to our records Mr [redacted] submitted a payment on October 25, 2016, in the amount of $Unfortunately, our records also reflect that on November 3, 2016, the check payment mentioned above was returned unpaidLike other wireless operators and most retailers, in the event of a returned payment, we may also require another payment method and/or immediately suspend or cancel service T-Mobile accepts a number of payment methods, and payments can be made in retail stores, over the phone, on-line or via the mail We encourage customers to choose a method that is right for them and prevent returned payments As Mr [redacted] was unable to remit an immediate payment to replace the unpaid check, on November 13, 2016, Mr***’ account was cancelled for non-paymentIn order to restore the services Mr [redacted] was advised that he would need to pay the balance in full of $Although, Mr [redacted] was appropriately advised the process to resume services following a cancelation for non-payment, as a courtesy, T-Mobile allowed Mr [redacted] the opportunity to resume his account with a one-time payment of $to replace his dishonored checkOur records reflect that Mr***’ account was resumed when his payment of $posted to his account on November 15, Additionally, on November 22, 2016, T-Mobile contacted Mr [redacted] who has agreed to a payment arrangementPlease note that if a customer defaults on a payment arrangement that has been agreed to, then collection activity automatically resumes on the account This means that the account may be suspended, cancelled or assigned to a third-party collection agency Records indicate that Mr [redacted] agreed to make a one-time payment of $on December 2, 2016, and a second payment of $on December 16, However, because these payments will not pay his balance in full, T-Mobile will continue to work with Mr [redacted] on bi-weekly payments arrangements to bring his account currentPlease note that Mr [redacted] has accepted this offer as resolution to his concerns and considers this matter addressed to his satisfaction Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention Should you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Christina S [redacted] Executive Response

August 3, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** [redacted] T-Mobile Account Holder: [redacted] * [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated July 21, 2017, regarding the above-referenced account Please be advised that T-Mobile has confirmed that [redacted] and [redacted] * [redacted] are one and the same T-Mobile regrets any concerns Mr [redacted] has experienced regarding his T-Mobile tablet device Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contact We also make every effort to provide complete and accurate information to our customers We apologize if any T-Mobile employee failed in any way to display that during Mr***’s contact with our retail location In addition, T-Mobile regrets any concerns Mr [redacted] has experienced regarding his participation in a T-Mobile promotional offer T-Mobile records confirm that on June 18, 2017, Mr [redacted] activated the mobile numbers ending in [redacted] and *** At that time, Mr [redacted] was qualified for a promotional offer wherein he would receive a monthly bill credit for 50% of the monthly access charges for these two lines of service while maintaining promotional eligibility Additionally, at that time, Mr [redacted] purchase a Samsung Tab E device and an LG Aristo handset through our Equipment Installment Plan ("EIP") program wherein he was required to remit a down payment in the amount of $plus taxes on the full, retail price and agreed to monthly installments in the amount of $ Please note that, upon speaking to Mr [redacted] on July 27, 2017, he confirmed that his concerns related to his tablet have been previously resolved at our retail location as he was provided a replacement for his Samsung Tab E device Please note that at the time of Mr***’s above-referenced activation, there was not an active promotional offer for two lines of service at no cost As such, T-Mobile is unable to provide Mr [redacted] with two lines of service at no cost However, in an effort to amicably resolve the matter and upon speaking to Mr***, T-Mobile agreed to offer a 30-day period wherein Mr [redacted] may cancel the mobile numbers ending in [redacted] and ***, and may return his Samsung Tab E device and his LG Aristo handset to my attention at the following address: T-Mobile USA, IncAttn: Brandon M [redacted] c/o Executive Response Menaul BlvdNE Albuquerque, NM Upon receipt of Mr***’s equipment, in an acceptable condition, T-Mobile agrees to close the associated EIP and to apply an account credit for the previously billed associated EIP charges Additionally, at that time, T-Mobile will apply an account credit for the previously billed charges associated with the mobile numbers ending in [redacted] and *** T-Mobile recommends that Mr [redacted] request a return tracking number when shipping the equipment back to T-Mobile, and that he retain a copy of the return tracking number for his records, as we are not responsible for equipment being returned back to us We ask that Mr [redacted] please include the devices, chargers, and his account information within the box to ensure that he receives the proper credit upon receipt of the handset Please be advised that if our final examination of the devices indicate that they have sustained either physical or liquid damage that would void the Limited Warranty, the devices will be returned to Mr [redacted] and the EIP balance will then be considered valid and owed It is important to note, Mr [redacted] must have the equipment post marked for return no later than days from the date of this letter in order to take advantage of this offer T-Mobile regrets any inconvenience to Mr*** Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention Should you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Brandon M [redacted] Executive Response

June 28, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated June 23, 2016, regarding the above-referenced accountT-Mobile is always working to improve its coverage, and we are sorry to hear that Mr [redacted] is having issues with his serviceOur Personal Coverage Check tool, which predicts and approximates service availability down to the street level shows that Mr [redacted] should expect moderate coverageAs Mr [redacted] can imagine, we cannot guarantee coverage as there are so many factors that can affect the coverage day to dayT-Mobile’s engineering team has investigated Mr [redacted] ’ concerns and was unable to identify any network impacting issuesThe coverage that Mr [redacted] is experiencing is expected in his areaWhile we do regret any issues Mr [redacted] has experienced, it does appear that he has been able to utilize his serviceMr [redacted] ’ rate plan and features provide unlimited calling, texting and data accessIn looking at Mr [redacted] ’ account from March 25, through May 24, 2016, an average of 1,minutes was usedIn addition an average of 8,text messages were sent and received and an average of 15,megabytes (gigabytes) of data was consumedGiven this usage, we consider charges for service to be validIn an effort to amicably resolve this matter, T-Mobile has agreed to exchange out his Samsung Galaxy Sand Note devices for Samsung Galaxy SdevicesMr [redacted] can return his equipment to the following address: Attn: Zachary S [redacted] c/o Executive Response Menaul Blvd Albuquerque, NM T-Mobile recommends that Mr [redacted] request a tracking number as T-Mobile is not responsible for the return shipping of this equipmentWe ask that Mr [redacted] please include the handset, charger and his account information with the shipmentIf the full kit is not returned (such as the charger), a $restocking fee will be charged to the accountIf the device has sustained either physical or liquid damage that would void the manufacturer’s Limited Warranty, the equipment will be returned to Mr [redacted] and he will be charged full retail priceMr [redacted] will need to return the equipment no later than July 20, If the equipment is not returned Mr [redacted] will be charged full retail price for the Samsung Galaxy SdevicesUpon speaking with Mr [redacted] he accepted this as full resolution to his concernsBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INCZachary S [redacted] Executive Response

August 23, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** [redacted] T-Mobile Account Holder: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated August 10, 2017, regarding the above-referenced account T-Mobile has confirmed [redacted] and [redacted] are one and the same We are pleased to advise that all concerns have been resolve to Ms [redacted] ’s satisfaction T-Mobile regrets any inconvenience that Ms [redacted] may have experienced with the cancellation of her account T-Mobile records confirm that Ms [redacted] canceled her account on June 14, 2017, when she ported her mobile numbers to another service providerMs [redacted] ’s billing cycle ran from the 10th of one month to the 9th of the following monthPursuant to T-Mobile policy, customers may be billed through the end of their current billing cycle if they cancel their service mid-cycleAccordingly, Ms [redacted] was billed through July 9, In an effort to resolve Ms [redacted] ’s concerns, our Customer Care team requested that a refund for $be sent to Ms [redacted] , however the requests were denied as the refund requirements were not met Nevertheless, in a further effort to amicably resolve Ms [redacted] ’s concerns, upon speaking with her on August 22, 2017, T-Mobile issued a refund in the amount of $for the billed charges incurred from June 10, through July 9, It is important to note that this refund will be sent via prepaid card and should arrive within ten business daysT-Mobile regrets any inconvenience to Ms [redacted] Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention Should you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Sharon B [redacted] Executive Response

Revdex.com:Seeing as I can't file criminal charges against the terrorist organization known as T-Mobile, I'll just mark this as satisfactory and move on with my life...Sincerely, [redacted]

June 5, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 25, 2017, regarding the above-referenced accountT-Mobile is pleased to report we have resolved this matter to Ms [redacted] ’s satisfaction T-Mobile records reflect that Ms [redacted] purchased an Apple iPhone Plus 64GB on May 25, 2016, using T-Mobile’s Equipment Installment Plan (“EIP”) offeringBy purchasing T-Mobile equipment, Ms [redacted] receives a one-year Limited Warranty provided by the manufacturer of her devicePlease be advised during the Limited Warranty period, Ms [redacted] eligible to receive an advanced replacement of their device via T-Mobile’s Handset Exchange Program or a post-exchange device by contacting the manufacturer directly to discuss repair or replacement optionsUnder the Handset Exchange Program, T-Mobile will provide a replacement handset of the same or equivalent model, with a Service Warranty Processing Fee, provided that the non-working handset is in good physical condition with no modifications or damage, such as broken or cracked plastics, LCD or internal parts, or liquid damage As Ms [redacted] ’s equipment had physical damage to the LCD screen, she was ineligible to complete the warranty exchange in storeT-Mobile regrets any confusion regarding this processHowever, upon speaking with Ms [redacted] , she confirmed that her picture messaging is working correctly and that she had her equipment screen repaired using AppleCare at and Apple storeMs [redacted] confirmed she has no additional issues regarding her equipment working correctly In regards to Ms [redacted] ’s concerns regarding a $credit off of her equipment, T-Mobile review confirms she was supposed to receive $off of her equipment purchase; but due to an inadvertent error, she did not receive it when she purchased her Apple iPhone Plus referenced above In an effort to amicably resolve this matter, on May 16, 2017, T-Mobile applied a credit in the amount of $to the accountMs [redacted] ’s account now reflects a credit balance of $As an additional courtesy to Ms [redacted] , T-Mobile removed the remaining EIP balance of $from her accountUpon speaking with Ms [redacted] she accepted this as resolutionT-Mobile regrets any inconvenience Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Zachary S [redacted] Executive Response

] May 15, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 11, 2017, regarding the above-referenced accountPlease be advised that we have made several attempts to contact Mr***, which have proven unsuccessfulTherefore, we will make every effort to address Mr***’ concerns within this response T-Mobile regrets any inconvenience Mr [redacted] may have experienced regarding the cancellation of the above-referenced accountPlease note that T-Mobile previously addressed Mr***’ concerns in our response to the above-referenced file number on May 8, We have confirmed that Mr***’ account currently reflects a zero balance and will remain that wayWe contacted Mr [redacted] on May 4, 2017, and confirmed he has a zero balance In Mr [redacted] letter to your office, he states he has not received confirmation that his account reflects a zero balance; however, we confirmed that the account reflects a zero balance in our response to your office, upon speaking with Mr***, and also by sending him an email confirming his account has a zero balanceFurthermore, on May 19, 2017, Mr***’ will be sent a statement when his account cycles, indicating a zero balance Please be assured that T-Mobile strives to provide world-class service to all of our customers on every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Mr***’ recent contact with our Customer CareT-Mobile regrets any inconvenience this may have caused Mr*** Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Carlos T [redacted] Executive Response

February 18, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated February 9, 2016, regarding the above-referenced accountT-Mobile regrets any inconvenience Mr [redacted] experienced in regards to his monthly recurring chargesT-Mobile records indicate that on July 6, 2015, Mr [redacted] activated two voice lines of service on the Simple Choice Family Unlimited Talk and Text with Unlimited Data rate plan for $per month, plus applicable taxesRecords indicate that at the time of Mr [redacted] activation, he enrolled in the JUMP! Bundle on the mobile number ending in ***, for $per month, plus applicable taxesT-Mobile records indicate that on July 7, 2015, Mr [redacted] qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of two Apple iPhone Gray handsets with 64GB of memoryAt the time of Mr [redacted] purchase, he was required to pay a down payment of $99.99, per handsetMr [redacted] then agreed to a series of monthly installments in the amount of $27.08, per handsetWith Mr [redacted] EIP charges, his estimated monthly recurring charges were approximately $In an effort to amicably resolve the matter, on February 11, 2016, T-Mobile changed Mr [redacted] rate plan to the Select Choice Unlimited Talk and Text rate plan for $per month, plus applicable taxesIt is important to note that this rate plan is considered grandfathered and is no longer available; therefore, should Mr [redacted] make any future rate plan changes, he would be unable to revert back to this rate planAdditionally, based on Mr [redacted] data usage per voice line of service, T-Mobile added the unlimited data feature to the mobile number ending in [redacted] for $per month, plus applicable taxesOn the mobile number ending in ***, T-Mobile added the 3GB data feature for $per month plus applicable taxesWe regret any confusion regarding our new JUMP! On Demand offeringAlthough similarly titled, JUMP! On Demand is different than the optional JUMP! feature that Mr [redacted] has on his account, which is available with our EIP offeringOur optional JUMP! feature allows customers who are purchasing their device by making payments over time, the ability to upgrade to a new device and have the EIP payments on that device forgiven (up to 50% of the original cost of the device) and the benefits of our Premium Handset Protection coverageJUMP! On Demand is a leasing, not purchasing, option and does not include the Premium Handset Protection coverageJUMP! On Demand provides customers another affordable option to use the best new devices on our amazing Data Strong networkThe lease option provides some of the lowest-out-of-pocket expense when getting the new device along with a low monthly costDue to an inadvertent error, Mr [redacted] handsets were purchased under an EIP agreement rather than the JUMP! On Demand lease optionThis disqualified Mr [redacted] from receiving a promotional $monthly billing statement credit, per handset purchase, for the duration of the month leaseRecords confirm that Mr [redacted] traded in his previous handsets and on July 7, 2015, a trade in credit of $204.28, was applied to his accountAdditionally, it was determined that Mr [redacted] mobile number ending in [redacted] should have been subscribed the JUMP! Bundle featureOn February 11, 2016, T-Mobile added the feature to mobile number ending in ***To resolve Mr [redacted] equipment billing concerns, T-Mobile will apply a $monthly billing statement credit to Mr [redacted] accountThis will reduce Mr [redacted] EIP to $per month, per handset, for billing statementTherefore, Mr [redacted] estimated monthly recurring charges with taxes will be approximately $Also in an effort to amicably resolve the matter, on February 11, 2016, T-Mobile applied a courtesy credit of $to Mr [redacted] account, for the difference in the monthly recurring charges from July 7, 2015, through March 6, As Mr [redacted] had a current bill due for the billing cycle charges from February 7, 2016, through March 6, 2016, in the amount of $182.21, the credit brought the account to a credit balance of $Mr [redacted] has accepted this as a resolution to his concernsBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INCDiana J [redacted] Executive Response

March 11, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated March 4, 2016, regarding the above-referenced accountT-Mobile is happy to report we have resolved this matter to Mr [redacted] satisfactionPlease be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Mr [redacted] recent contact with our retail locationT-Mobile records confirm that Mr [redacted] activated his T-Mobile account on March 3, 2016, and later that day returned his equipment and cancelled his accountPlease note that customers returning equipment may be assessed a restocking fee at the time the return is processedThis fee is disclosed in both our Terms and Conditions and detailed in our Return Policy, which is displayed in our retail locations as well as online at t-mobile.comAs stated in our Return Policy: You will also be required to pay a restocking fee as follows: The restocking fee is $for advanced, data-focused devices that are designed for Web browsing (e.g., tablets, notebooks, etc.); the restocking fee is $for “smart phone” devices, which are high-end phones that are designed for Web and social media use in addition to standard phone features such as voice and text messaging; and for all other devices, the restocking fee is $(e.gbasic phone devices, data sticks, etc.)Based upon the above, it is our position that the restocking fee assessed when Mr [redacted] returned his device on March 3, 2016, is validNevertheless, in an effort to amicably resolve this matter for Mr [redacted] on March 8, 2016, T-Mobile refunded Mr [redacted] in the amount of $to the address provided in his correspondence to your agencyPlease note it may take seven to ten business days for Mr [redacted] to receive his prepaid refund card in the mailUpon speaking with Mr [redacted] he accepted this as resolution to his issueBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INCZachary S [redacted] Executive Response

May 5, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated April 22, 2017, regarding the above-referenced account T-Mobile regrets any concerns Mr [redacted] experienced with his T-Mobile accountT-Mobile records confirm that on October 18, 2016, and October 25, 2016, Mr [redacted] leased a LG Vand an iPhone Plus on his mobile numbers ending in [redacted] and [redacted] on a JUMP! On Demand (“JOD”)Mr [redacted] was not required to pay a capital cost reduction payment however; he agreed to 18-monthly lease payments in the amount of $and $Mr [redacted] has advised our T-Mobile management that he was able to retrieve the above-referenced equipment In an effort to amicably resolve this matter, Mr [redacted] may return the equipment to our Executive Office in exchange for a credit of the remaining lease payment and purchase priceThe handsets can be mailed to me at the following address: T-Mobile USA, Inc Attn: [redacted] T-Mobile recommends that Mr [redacted] request a tracking number when shipping as T-Mobile is not responsible for equipment being returned back to T-MobileWe ask that Mr [redacted] please include the handsets, batteries, chargers, and his account information within the box to ensure proper creditPlease be advised if the full kit is not returned (such as a missing charger or battery), a $restocking fee will be deducted from the credit offered aboveIf the handset has sustained either physical or liquid damage that would void the manufacturer’s Limited Warranty, the equipment will be returned to Ms [redacted] and the remaining lease payments and purchase price will then be considered validIt is important to note, Mr [redacted] must have the equipment post marked for return no later than June 1, to take advantage of this offerT-Mobile regrets any inconvenience to Mr [redacted] regarding this matter Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Ligia M [redacted] Executive Response