Syntrol Plumbing Heating & Air, Inc.

Review: In June of 2012, I received a call from a man wanting to talk and to us about our home and heating situation, he mentioned [redacted] and said they would come to the house and make sure it was properly insulated. After several calls, we gave in and set a date for him to come and talk to us, giving us the impression that he was working for [redacted]. He talked us into investing in a heating and air unit from SYNTROL he told us the unit would only raise our bill not over $50.00 a month and that [redacted] was giving out a $3,000.00 discount, plus lower interest rate. At that time we were using wood heat, as it was the cheapest way for us, as we are both 83 years old, and we needed something that was cheap and not as much work as wood. We signed the papers and they came and installed the 2 units. That winter our bills went sky high, so we quit using it, until winter of 2013 we tried the unit again, with high bills, which cost us to lose our care discount, which we just got that straightened out and now have it back. We talked to [redacted] about this matter and they suggested Revdex.com as they believed that we were scammed. We have all paper work in our files. We are paying $119.00 a month to [redacted] on a loan for $9,500.00. I would like to know if I can legally stop the payments? Thank You [redacted], Desired Settlement: Since we have a unit that we can no longer use, we would like a refund and have the unit removed from our home, and stop payments immediately because of our age and low income. And we feel used and lied to, and [redacted] had no part in this situation.

Business

Response:

This customer had no heating or cooling at their residence. They had purchased two woodstoves for heat and wanted air conditioning. We sold them two small mini-split air conditioners so that they could cool only the portion(s) of their home that they wanted without having to cool the entire home. We did not ever represent ourselves as any company other than Syntrol, which is at the top of our contracts. We installed this customer’s wood stoves absolutely free while installing the A/C equipment. We contacted the customer last week to find out what was wrong, if anything, with the equipment, and ask why they had not contacted us if they believed they may be having an issue with the A/c. The customer responded that there is not an issue with the function of the equipment, but that they did not like the bill for running it, as they had no bill for A/C before. We offered to check the equipment to ensure it is running efficiently, and they said that we could not. They then requested that we remove the equipment and refund their money. We explained to the customer that we have a valid signed contract with them, and cannot remove and re-use this equipment.

Review: On October 11, 2013 I signed a contract with this company to have them do so simple roofing repairs they recommended. They never showed to do the work. A month later, after several calls one man arrived got on the roof and an hour later came down and left. I called several times and ultimately called a supervisor. Because we were in contract and they had brought materials I could not use another vendor to repair my roof. When Syntrol finally came, they made the repairs and left leaving the flashings undone. Last week I received a call that Syntrol wanted to come and get a check on Thursday and I indicated the work hadn't been completed when he didn't realize as he hadn't reviewed the contract. Syntrol indicated they would be out to take a look. They never showed and I waited. I have no way of knowing what they did up there or if it's done right. The lack of response and the months it's taken to get this handled is unacceptable, they said it would be complete in a half a day. If I can't get them to honor an install why would I be able to get them to honor their written warranty. These folks advertise they are an Accredited Revdex.com company and it's why I went with them. I initially had a bid for the HVAC system, but the flakiness of their roofing division made me turn the HVAC bid down.Desired Settlement: I expect a significant discount for the amount of effort I've had to put forth in getting them to do the job they contracted to do. Especially as three months later it still isn't done.

Business

Response: