Synergy Dental Group Kimberly Hubenette, DDS

Dear [redacted], I am sorry to here of your frustration with your 2004 Land Rover Discovery II. We consider you a valued customer of JLR Huntington and although I can see you have spent a large amount of money reconditioning and restoring your vehicle there is a limit to how much assistance we can...

provide. Your 2004 Land Rover Discovery II is 14 model years old and has approximately 130,000 miles and as a vehicle ages and the mileage accumulates the amount of required repairs will also increase. Most of the parts that have been replaced are covered by a up to a two year replacement warranty but that warranty does not cover the rest of the vehicle. I understand that you just spent money on brakes, tires and service but there are many reasons why a check engine light could come on including something as simple as gassing up car with the engine running or a faulty switch. I would be happy to have the truck picked up and a loaner dropped off while address the current situation but items not covered under previous parts warranties may result in additional expense. Again we do appreciate your customer loyalty and would be happy to remedy the situation but we do need to see the car before making any commitments. I will have Chuck M[redacted] reach out to schedule service/repair. Sincerely, Raymond C[redacted], General Manager.

In responding to case #[redacted] regarding [redacted]’s complaint Jaguar Land Rover Huntington has taken the appropriate steps to remedy the situation and the customer relationship. First, JLR Huntington made arrangements to pick up the customer’s vehicle and left a Loaner Vehicle for her to use....

The vehicle had an intermittent noise which required the technician to drive a appropriate distance in order to duplicate the complaint and identify the problem. Once the technician identified the rattle as a lose heat shield we were able to finally complete the repair. In addition Jaguar Land Rover provided [redacted] with a complimentary first service which was due on the truck and a full detail before returning the vehicle to her home. There have been no further complaints since returning her vehicle and we look forward to a long term customer relationship with [redacted].Sincerely,Raymond C[redacted]General ManagerJaguar Land Rover of Huntington###-###-####
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