Symphony Jewelers

Miss [redacted] is refusing but we do offer care plan to every customer as we know there is a cost attach to maintain diamond jewelry and we want customers to be carefree when they bring their jewelry for maintenanceYes we don't charge customers for diamond when they lose one from their ring but customer is required to pay labor charges to fix the prongs and set diamond back in the ring but all that is besides the points since we have not ask miss [redacted] to pay any amount every time she brought her ring to fix diamondThe claim she is making that we did not provide her with any receipt when she brought it for repair is not true as her so called trustworthy employee is not working all the time and any other employee can not release any merchandise to anyone without getting repair receipt back from them as a proofWe have always recommended her to solder the rings regardless of where it was bought since it would not have any impact on manufacturer warrantyOur refund policy is very clear and we offered her to exchange the piece to different ones but the one she is been picking were all more in diamond carat weights so we ask her to pay the differenceLast time she was here to drop her ring she agreed to leave her ring here and we place a special order to have her ring made againShe did mention she was moving to Georgia and we even offer to ship it to her free of costI believe as a business we have done everything with in our power to resolve her issues consistently THANK YOU SYMPHONY JEWELERS

To whom it may concern,We at Symphony Jewelers has resolve this issue with the customer by returning entire purchase amount back to the customerWe have apologize to the customer for misunderstanding and as a company we have amended our no refund policy to days return policy

On November 30th, 2015, the *** family came by the store to resolve her complaints she had made against us We explained to her the reasons for the delay in receiving her ring and issued her a partial credit due to the headache that had been caused to her and her family due to the delays
in the ring coming back from the jeweler After a few conversations with her Ms*** decided to keep her merchandise and update her review that was left on yelp to stars We believe the customer is truly satisfied with the resolution of this situation and that we will be seeing them again Dispute has been resolved to the satisfaction of the customer

Hello,we have taken care of the customer with the returned on her credit card for one of the ring and other one was the special order that's why we were waiting for the RA so we can return and we did the return on the ring that she bought from the store which was ladies ring and other pieces
customer kept it bc she had special orders that ring was for men's

We spoke to the customer on june 10,after reviewing her invoice, she purchase diamond care plan which she has been using for almost years When she lost the earring her careplan got voidedThere is no pro-rated refund back on lost productWe tried to explain the customer samething
There is no pro-rate amound will be refunded back to her since she lost earring that is not something at company fault

hello, customer has to esign the contracts because it is always done thru the email procedure and customer is suppose to bring the merchandise back first for us to return the money and we took care of the customer after he brought the merchandise back and it all settled. Thanks

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11507686, and have determined that this does not resolve my dispute
Symphony jewlers reply is a jokeI have multiple witnesses to each time I droped my ring off to be repairedWhen I purchased the ring, the employee did not offer any plans to me and even said that they do free diamond replacement to ensure the ring is in good shapeThree of the times I droped it off was with the employee who sold me the ring, he seemed trustworthy so when he didn't offer me any receipts I didn't think anything of itAfter that I assume he left the company cause I did not see him again, and I started getting repair receiptsWhen I purchased the ring they told me NOT to Sauter the rings together since they were purchased from different companies so they are already lieingI've been asking for a refund for this ring for a while and they told me they don't do refunds and instead kept pestering me to pay them more money for a different ringThe last time I droped off the ring they said they were going to repair it but weeks went by and they still had it and it's still broken even though they said they would send it offThe 5th time I droped my ring off the manager said he was going to get it sent off to be remade and it only took maybe a week for me to get it backSo when I droped it off the last time he said he would do it again but it was going to take over a month! Why would there be such a huge difference in the time to remake it, my thought is he never sent it off and they just replaced the diamond and lied to meEverytime I go in there they do nothing but lie and posture me for more moneyThey still have my broken ring, I never got it back and now I live in Georgia so I can't go pick it upThis business should be shut down and inveatigatedThey say they have no records of me dropping off my ring for repair for at least of the times that I did it and the gap between the times of the ones they do have record of are very long because of thatThey have done nothing to make the customer happy, they are just a bunch of scammersI will not be happy and will not stop fighting this business until I get my refund, especially since they still have my ring I will take them to court if I have toRegards,
*** ***

To whom it may concern,We at Symphony Jewelers has resolve this issue with the customer by returning entire purchase amount back to the customer. We have apologize to the customer for misunderstanding and as a company we have amended our no refund policy to 7 days return policy.

Complaint:...

11880548
I am rejecting this response because: I would like to see the company extend their return policy to meet industry standards. [redacted] and [redacted] both have 60 day return policies not 7 days.  This is a step but not enough. Also I would like to see where it has been changed on their order forms and receipts as "proof" of the change.The company did resolve my mother's financial impact by taking the return and refunding the money.  So this part is done - now we need to protect future customers.
Regards,
[redacted]

Miss [redacted] is refusing but we do offer care plan to every customer as we know there is a cost attach to maintain diamond jewelry and we want customers to be carefree when they bring their jewelry for maintenance. Yes we don't charge customers for diamond when they lose one from their ring but customer is required to pay labor charges to fix the prongs and set diamond back in the ring but all that is besides the points since we have not ask miss [redacted] to pay any amount every time she brought her ring to fix diamond. The claim she is making that we did not provide her with any receipt when she brought it for repair is not true as her so called trustworthy employee is not working all the time and any other employee can not release any merchandise to anyone without getting repair receipt back from them as a proof. We have always recommended her to solder the rings regardless of where it was bought since it would not have any impact on manufacturer warranty. Our refund policy is very clear and we offered her to exchange the piece to different ones but the one she is been picking were all more in diamond carat weights so we ask her to pay the difference. Last time she was here to drop her ring she agreed to leave her ring here and we place a special order to have her ring made again. She did mention she was moving to Georgia and we even offer to ship it to her free of cost. I believe as a business we have done everything with in our power to resolve her issues consistently.   THANK YOU SYMPHONY JEWELERS

Complaint: [redacted]
I am rejecting this response because:In response to Symphony Jewelers, when I originally purchased the earrings from Symphony Jewelers, on July 11, 2015, I did not received the merchandise until 2 months later, September17, 2015, due the earrings were being custom made according to [redacted].  Of course, it was too late according [redacted] to receive a refund, because it was over 30 days, and they were being custom made.  Of course, [redacted] did not advise it would take 2 months, therefore, I waited it out to receive the earrings.  Even though I did not have the earrings in hand, I paid for the Lifetime Diamond Warranty as of July 11, 2015.  In addition, I was not provided with any documentation explaining the warranty at the time of purchase on July 11, 2015, nor at the time of delivery on September 17, 2015. I was so frustrated, having to wait so long, I was just happy to have received my earrings, because I felt I was being scammed. According to the receipt at the time of purchase, it stated inspection was due every 6 months.  After the 6 months of delivery, March 18, 2016, I went to the store at Northeast Mall in Hurst, TX for the inspection and I advised [redacted], at the time of purchase I did not receive a copy of the Lifetime Diamond Warranty.  [redacted] presented me with a copy of an Inspection Sign-off sheet March 18, 2016, which is a Xerox copy of a self-made warranty by Symphony Jewelers on an 8x11 sheet of paper.  I ask for a copy of a service plan contract from an insurance company, however, I was told what was provided was sufficient.  As previously mention, my purchase receipt states every 6 months for inspections, however, the self-made Xerox warranty copy 8x11 states every 3 months.  There is no verbiage stating the warranty could not be cancelled for a refund for any specific reason, whether lost or just decide to cancel.  Even though, I am not asking or expect Symphony Jewelers to be responsible for the lost earring, however, one of the earrings fell while on my ear with me not being aware at the time I was wearing them on May 14, 2017, which means the mounting of the clasps apparently broke which could be Symphony Jewelers fault, because I maintained inspections accordingly; the last inspection was on April 2, 2017, which means Symphony Jewelers inspection was not thorough, because the earring fell from my ear a month later.  If Symphony Jewelers paid a legitimate insurance company for Warranty Service, this should not be an issue to provide me with a pro rata refund amount.  The attachments indicates Symphony Jewelers contractions of inspection requirements, I was scammed, I will never purchase anything from Symphony Jewelers again.       
Regards,
[redacted]