Symbius Medical

Review: I was required to purchase a nebulizer through Symbius on April 29, 2013 (today is April 23, 2014). I wanted to pay when the company dropped it off but the delivery person said Symbius would go through my insurance; she did not have an invoice, rather she just told me the insurance may cover the charge so I should wait for the process to complete. I never received anything from Symbius, never heard from them again. No invoice, no letter, no phone call. Until yesterday, April 22, 2014, ONE WEEK shy of a year that I received the nebulizer that I figured had been covered by my insurance. Please note, I have not received an invoice as of yet, rather my insurance notified me that they denied the April 9, 2014 claim on April 21, 2014 (Ameriben, in the amount of $256.20). I itemize my taxes. This obviously did not get itemized. AND NOW I HAVE TO PAY FULL PRICE OUT OF POCKET for something that I tried to pay for a year ago.

This is not a way to run a business and I do not understand their A+ rating.Desired Settlement: I want the letter to provide an explanation for Symbius taking nearly a year to finally bill my insurance in addition to an apology for the incompetence. If I find that it is worth amending my taxes, I would like Symbius to pay for having them amended, as I have already paid once for the tax preparation service. I want a written guarantee that the amount for services ($256.20) will not go to collections as I will be paying the bill once I receive a paper invoice. Nor will I be paying any sort of late fee as they were the ones who were late.