Complaint ResponseI know the customer your talking about. [redacted] bought a sword for her brother in law [redacted]. It was originally $117.15 but at the time we were running a sale and the amount She chargedher card for $89.63. I have been in contact with [redacted] 3 or 4 times on this sword and he knows...
its been back ordered by the supplier. I even offered to do a refund until the sword became available again. He said NO I will wait for it to come back in stock. All she had to do was ask for a refund it takes about 30 seconds to do. Below you will find the original c/c transaction and the refund transaction. Our number has been changed because we moved to a new location and [redacted] has already called me there. You cant always keep your old number when you move to a new location and change carriers. She should retract her complaint.[redacted]49019 Settled Successfully 29-Apr-2017 20:47:56 [redacted] V XXXX4264 USD 89.63 30-Apr-2017 15:18:00 USD 89.6349019 Refund/Pending Settlement 14-Jul-2017 13:28:14 [redacted] V XXXX4264 USD 89.63
Complaint ResponseI know the customer your talking about. [redacted] bought a sword for her brother in law [redacted]. It was originally $117.15 but at the time we were running a sale and the amount She chargedher card for $89.63. I have been in contact with [redacted] 3 or 4 times on this sword and he knows...
its been back ordered by the supplier. I even offered to do a refund until the sword became available again. He said NO I will wait for it to come back in stock. All she had to do was ask for a refund it takes about 30 seconds to do. Below you will find the original c/c transaction and the refund transaction. Our number has been changed because we moved to a new location and [redacted] has already called me there. You cant always keep your old number when you move to a new location and change carriers. She should retract her complaint.[redacted]49019 Settled Successfully 29-Apr-2017 20:47:56 [redacted] V XXXX4264 USD 89.63 30-Apr-2017 15:18:00 USD 89.6349019 Refund/Pending Settlement 14-Jul-2017 13:28:14 [redacted] V XXXX4264 USD 89.63