Swope Toyota

Revdex.com: The level of mistruth with this dealership goes to the top I see Kentucky laws will eventually end up shutting a business like this down I have accepted a check form Swope Toyota for $Mis [redacted] should at least ask to read the emails before calling me a dishonest person So unprofessional I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

Thank you for allowing our dealership to address Mr [redacted] concernsI have attached our response and the documentation to support our decisionThank you for the opportunity to address the situation with Mr [redacted] vehicleMr [redacted] purchased the [redacted] in question on September 26, with full disclosure that the vehicle was being sold “AS IS”Not only was Mr [redacted] aware of the previous diagnosis concerning the catalytic converter, but he also signed a we owe (attached) stating that he was purchasing the vehicle “AS IS with nothing being owed” to him at the time of purchaseIn addition, Mr [redacted] spoke with [redacted] , a member of Swope Toyota’s leadership team, about the catalytic converter needing to be replacedMr [redacted] requested that the dealership compensate him for repairing the catalytic converter by an independent technicianMr [redacted] stated the technician quoted him $for the repair.Despite the fact that the dealership was under no obligation to compensate Mr [redacted] for any of the repair costs as the car was sold “AS IS”, [redacted] agreed to reimburse Mr [redacted] $450.00, half of the repair cost Mr [redacted] requestedTo date, Mr [redacted] has not brought the front axle leaks to our attention, but this complaint falls under the same guidelines as the catalytic converter: the vehicle was sold “AS IS”The dealership has already assisted Mr [redacted] beyond the sales agreement and must decline Mr [redacted] request for further assistance.Respectfully, [redacted] Vice President | General Manager Swope Toyota

Thank you for allowing our dealership to address Mr*** concernsI have attached our response and the documentation to support our decision. Thank you for the opportunity to address the situation with Mr*** vehicleMr*** purchased the *** *** in question on
September 26, with full disclosure that the vehicle was being sold “AS IS”Not only was Mr*** aware of the previous diagnosis concerning the catalytic converter, but he also signed a we owe (attached) stating that he was purchasing the vehicle “AS IS with nothing being owed” to him at the time of purchaseIn addition, Mr*** spoke with *** ***, a member of Swope Toyota’s leadership team, about the catalytic converter needing to be replacedMr*** requested that the dealership compensate him for repairing the catalytic converter by an independent technicianMr*** stated the technician quoted him $for the repair.Despite the fact that the dealership was under no obligation to compensate Mr*** for any of the repair costs as the car was sold “AS IS”, *** agreed to reimburse Mr*** $450.00, half of the repair cost Mr*** requestedTo date, Mr*** has not brought the front axle leaks to our attention, but this complaint falls under the same guidelines as the catalytic converter: the vehicle was sold “AS IS”The dealership has already assisted Mr*** beyond the sales agreement and must decline Mr*** request for further assistance.Respectfully,*** *** Vice President | General Manager Swope Toyota

Revdex.com: The level of mistruth with this dealership goes to the top I see Kentucky laws will eventually end up shutting a business like this down I have accepted a check form Swope Toyota for $Mis *** should at least ask to read the emails before calling me a dishonest person So unprofessional.
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Revdex.com: The level of mistruth with this dealership goes to the top I see . Kentucky laws will eventually end up shutting a business like this down . I have accepted a check form Swope Toyota for $450.00 . Mis [redacted] should at least ask to read the emails before calling me a dishonest person . So unprofessional. 
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Thank you for allowing our dealership to address Mr. [redacted] concerns. I have attached our response and the documentation to support our decision. Thank you for the opportunity to address the situation with Mr. [redacted] vehicle. Mr. [redacted] purchased the 2006 [redacted] in question on...

September 26, 2015 with full disclosure that the vehicle was being sold “AS IS”. Not only was Mr. [redacted] aware of the previous diagnosis concerning the catalytic converter, but he also signed a we owe (attached) stating that he was purchasing the vehicle “AS IS with nothing being owed” to him at the time of purchase. In addition, Mr. [redacted] spoke with [redacted],  a member of Swope Toyota’s leadership team, about the catalytic converter needing to be replaced. Mr. [redacted] requested that the dealership compensate him for repairing the catalytic converter by an independent technician. Mr. [redacted] stated the technician quoted him $900.00 for the repair.Despite the fact that the dealership was under no obligation to compensate Mr. [redacted] for any of the repair costs as the car was sold “AS IS”, [redacted] agreed to reimburse Mr. [redacted] $450.00, half of the repair cost Mr. [redacted] requested. To date, Mr. [redacted] has not brought the front axle leaks to our attention, but this complaint falls under the same guidelines as the catalytic converter: the vehicle was sold “AS IS”. The dealership has already assisted Mr. [redacted] beyond the sales agreement and must decline Mr. [redacted] request for further assistance.Respectfully,[redacted] Vice President | General Manager Swope Toyota