Swope Certified/Mitsubishi

I will accept this but it isnt rightWe were never told we did the wrong household incomethe workers there are the ones who figured it outI don't feel like it should be blamed on us when we did nothing wrong but tried to figure out what is going onbut I will accept the message from the business but I'm not happy about itThank you

Although the We Owe only promises to replace the foam seal around the sunroof, we thought it important to make sure that the seal was the real issue in order to provide excellent customer service to Mr***Instead of replacing the seal we sent the vehicle to *** & ***, a local glass
company that specializes in this type of repair*** & *** inspected the sun roof and advised our dealership that the sunroof was not defectiveMr*** was not satisfied with that diagnosis. Our dealership is more than willing to get another opinionMr*** has been told we are agreeable to letting a Volkswagen dealership in Louisville inspect the sunroof to determine whether there is an issue with the roofIf the dealer establishes a problem, we will determine what course of action we will take regarding repairsWe would be glad to set up an appointment with the Volkswagen dealer in Louisville at a time convenient for Mr*** if he can just provide us with a date and window of timeWe can even send a driver with the vehicle to that appointment and provide Mr*** a vehicle to drive while the diagnostic is being performed. Thank you for assistance in solving this complaint. *** *** Director of Marketing & Quality Initiatives Swope Family of Dealerships

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
They did make the credit to my account and thank you for your help I am happy with the results, they are resolved

We are very sorry for any inconvenience the delay caused Ms. [redacted]. This unfortunate delay in refunding was due to a miscommunication between the auto group's accounting department and the Mitsubishi parts department. We have rectified the issue and have refunded the price of the returned part to...

Ms. [redacted]'s credit card (please see attached). Please let me know if we can be of further assistance.  [redacted]Director of Marketing & Quality Initiatives Swope Family of Dealerships

I will accept this but it isnt right. We were never told we did the wrong household income. the workers there are the ones who figured it out. I don't feel like it should be blamed on us when we did nothing wrong but tried to figure out what is going on. but I will accept the message from the business but I'm not happy about it. Thank you.

first point of not is the customer has been contacted this morning and his vehicle is being towed in for repair.  Second point of note is the customer stated he contacted us on 3/1 and we are not open on Sundays.  He left a message for us to call him and we did as soon as we arrived....

 The vehicle has not arrived yet so we do not have a diagnosis or a solution however we have full intent of fixing any further issues that we have not properly handled.  I will follow up when we have a resolution.
[redacted]

Thank you for bringing this concern to our attention. There has been a delay in processing Ms. [redacted] contract but we have been in contact with her throughout that delay in an effort to complete the loan process. However, the cause for the delay was due to the customers inaccurate reporting of...

household income. Because the proof of income Ms. [redacted] provided did not match the income stated at the time the original contract was drafted, the customer had to be re-contracted for the loan to match the customer’s financial circumstances. Unfortunately this essentially starts the entire contracting process over, hence the extended time period and the payment due date confusion. I personally met with Ms. [redacted] last week and explained the process and the reason for the confusion in due dates. Ms. [redacted] has signed all her new contract documents and they have been sent to the lender. I will continue to keep her updated as her contract moves through the loan process.   [redacted]

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