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Swiss International Air Lines, Ltd

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Reviews Swiss International Air Lines, Ltd

Swiss International Air Lines, Ltd Reviews (4)

Dear [redacted] ***,We regret your checked baggage was damaged in connection with your journey on SWISS, arriving on flight LXfrom Zurich to Chicago on December *, The bag was repaired by our authorized vendor; however, in February 2014, you advised SWISS that you were dissatisfied with the repair At that time, we arranged for you to ship the bag at SWISS expense for further evaluation.The bag was returned to SWISS in October The damage was deemed to be minor with no adverse effect to its functionalilty We understand you claim the value of the bag to be USD However, with no receipt evidencing the bag's value and date of purchase, we can only offer a goodwill settlement Therefore, as a gesture of goodwill, we have arranged a check to be sent to you in the amount of USD50.00.We appreciate your understanding and look forward to serving you in the future.?

Dear [redacted] 9pt;">: Thank you for taking the time to write and for choosing SWISS for your travel needs We are sorry to learn about the frustration you experienced while checking in for your flight that prompted your correspondence We can certainly understand your upset and frustration when you were unable to check in due to your passport expiration date According to the Department of State a US Passport must be valid for at least three months beyond your planned date of departurePlease see [redacted] Also, Article of SWISS' Conditions of Carriage, available on our website, [redacted] states: [redacted] You are responsible for obtaining all the requisite travel documents and visas and for complying with all laws, regulations and directives of the countries you fly from, to or through during your travelYou are also responsible for finding out which immigration documents are required for your travel [redacted] We shall not be liable for any failure on your part to obtain the requisite immigration documents or visas, or for any non-compliance on your part with the laws, regulations and directives of the countries concerned However we are not insensitive to your situation therefore as a gesture of goodwill, we will exceptionally issue an e-voucher in the amount of USDPlease note terms and conditions for use [redacted] we realize, in light of the competitive nature of the airline industry, there is no guarantee of continued patronage and we are appreciative of your support It would be our pleasure to welcome you on board one of our flights again, to regain your confidence Best Regards, Rosemary P [redacted] Customer Feedback Services Manager Swiss International Air Lines Ltd [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I appreciate the $refund however I need to rebook the flight and can not do so before the [redacted] of May as told by SwissIn addition to my medical condition I also leased my house and in the process of moving out of state/countryI do not know which airport I will be departing from at the moment therefore I request that Swiss cancels my reservation and issue a travel voucher in the amount paid for future travel.Thank you, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Swiss Airlines did not deliver on their promised service (an airline flight with a usable seat, and consumable meal)Neither of those two items were provided to me on my flight on March ***, not were either of those two items remedied in flightSwiss is offering a USD credit (only available on their site, and not issued as a refund to my credit card) for the inconvenience, but I do not deem this sufficient Due to the awful experience, broken seat, forgotten meal (and Swiss Airlines has accepted responsibility and agreed on these issues) I firmly believe that the true, right and just answer would be to credit my credit card in the amount of the flight from San Francisco International to Zurich, which was the portion of the flight with the broken seat, and the forgotten meal I would like this credit (the amount of the flight paid from SFO-ZRH) to be issued back onto my credit card, so that I can choose to use the money with which ever airline in the future I would like to work withAfter such a horrible experience, and such a small credit of 200.00, Swiss Airlines is not enticing me to remain a clientI would suspect when I have paid well of USD for one flight, that they would be more amenable, serviceable and deliver on their agreements with customers: a usable seat, a safe flight, a clean respectable space and (if previously confirmed, like my meal was) the food of the clients choosing Please remedy this situation in a more appropriate mannerI appreciate your time, and thank you for making good on your word, and for wanting to do right by your customersKindly rethink you answer, and, at minimum, credit me for the SFO-ZRH portion of the flightAlso, please find below my name a cut and paste of my e-confirmation, showing the confirmed meal which was forgottenThank you, [redacted] [redacted] [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

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