Swish Networks, LLC

Initial Business Response / [redacted] (1000, 8, 2015/11/03) */ Our website does exactly what it says it doesApparently Mrs [redacted] did not notice the green highlighted buttons on the final step of the resume builderWe received an angry email from her, and replied that we do provide print and download in TXT and HTML formats - exactly as described and quoted - completely for freeWe also sent the attached screenshot to clearly show her where she can find it

Initial Business Response /* (1000, 8, 2015/11/03) */
Our website does exactly what it says it does. Apparently Mrs. [redacted] did not notice the green highlighted buttons on the final step of the resume builder. We received an angry email from her, and replied that we do provide print and download...

in TXT and HTML formats - exactly as described and quoted - completely for free. We also sent the attached screenshot to clearly show her where she can find it.

Initial Business Response /* (1000, 8, 2016/02/19) */
The customer sent a support email regarding resetting her password on the morning of 2/5. I was away from the office and could not immediately look into the issue. So I replied around noon of the same day that I would help with the issue as...

soon as I could. Apparently this wasn't a sufficient response, as I soon got an email about a case being opened here. Later that same day I manually reset her password and sent her the login info. Have not heard back. Attaching the email chain as proof.
The claims about requiring payment to print are incorrect. We have serviced over a million free customers. Attaching a screenshot of the 'Format Resume' step where the green highlighted PRINT button is clearly displayed. The customer never asked me about printing, only the password issue.
According to our records, this user's last activity was on 2016-02-08 13:23:25.197, so she has been able to log in and use the service since this complaint.
Initial Consumer Rebuttal /* (3000, 10, 2016/02/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I still to this date have not been able to access my resume and my request for refund has not been answered.
Final Business Response /* (4000, 12, 2016/02/27) */
If the customer had asked us for a refund, we would've promptly given it. Our policy to always give a refund with no questions asked. The only request made to us was for a password reset which was done that same day, as evidenced by the email trail sent earlier. We have now since granted her a full refund as well.