Swingle Lawn, Tree & Landscape Care

The Landscape Care Consultant, [redacted], who sold the services last year, contacted [redacted].  He explained that the estimate document originally given to him last year when he authorized services, indicates that we do continuing service unless the customer asks us to make all...

services Recommended.  Therefore, our technicians went out and completed two services in the past week totalling $270.00 in charges.  The majority of our customers like this automatic service so their lawn and landscape are handled each year.  We guarantee 100% satisfaction so of course we would make it right.  [redacted] apologized to the customer about the misunderstanding and we are crediting both services so there is nothing due on this account.  We have also made his account Continuing Service=NO so any service he requests in the future will need to be authorized by him per year.  Customer appreciated the response and the resolution.  We consider this complaint now closed and customer is happy and hopefully with continue to use Swingle services in the future.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]