Swingit Trapeze

Good Evening,
Our complaint was handled directly with our customer, SabrinaFind an email exchange attached to this message that confirms our actions in resolving this issue directly with herPlease note that her response did state that we waived the fee, she did not want
our offered care package, and that she did have a good experience.
Thanks.
*** ***
SwingIt Trapeze
www.swingittrapeze.com
***@swingittrapeze.com

Review: I bought a groupon for a 2 for 1 deal and wanted to schedule to take a class on the weekend. When I checked for available dates they had the weekend open but when I entered my groupon code it said the weekend was not available. I called the company and they told me the reason was because if I wanted to use my groupon on the weekend I will have to pay an additional fee of $10. The money is not what I am upset about. I am upset that on the fine print of their website and groupon it never stated that if we wanted to take a class on the weekend we have to pay an additional fee. I refuse to pay the fee but if I don't I am not able to take a weekend class. I work during the week so it's hard for me to take a class during the week. If I knew about this hidden fee then I would have never purchased the groupon. This is considered false advertising and they should waive the fee. I been trying to email the business manager and the email is not working either.Desired Settlement: If they will not waive the additional fee for taking a weekend class then I would like my full refund back from groupon and not take a class with this company.

Business

Response:

Good Evening,