SwimSpot Reviews (9)
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SwimSpot Rating
Description: Swimwear & Accessories
Address: #195 Ranch, 200 E Via Rancho Pkwy, Escondido, California, United States, 92025
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Response:We sincerely apologize for the events that led up to to this complaint and have fully rectified the situation with the customerBelow is a timeline of the events that occurred prior to the filing of this complaint: 6/24/- Customer contacted us because the price was incorrect on her order6/25/- [redacted] e-mailed her explaining we would honor the price with screenshot6/25/- Customer e-mailed with screen shot to confirm correct price6/28/15-6/30/- Customer e-mailed timesE-mail was accidentally missed by [redacted] as it was filtered in a different folder6/1/- [redacted] called customer to fix the situationNo response6/2/- Customer Service Rep called to follow up with customer againNo response6/3/- 6/5/- SwimSpot office closed in observance of 4th of July6/6/- Refund for difference in suit was processed for $E-mailed customer to inquire about sizing of her suitReceived response after business hours at 5:pm PSTBusiness hours are clearly visible on website6/7/- Shipped out order with overnight shipping6/8/- Order arrived at customer's addressTracking number via Fed Ex [redacted] Customer has been awarded her desired settlement.Sent on: 7/16/8:11:PMSent by:
Attached is a file with address and phone number Those provided in the complaint were found online
Response:
12.8000001907349px">We sincerely apologize for the events that led up to to this complaint and have fully rectified the situation with the customerBelow is a timeline of the events that occurred prior to the filing of this complaint: 6/24/- Customer contacted us because the price was incorrect on her order6/25/- *** *** e-mailed her explaining we would honor the price with screenshot6/25/- Customer e-mailed with screen shot to confirm correct price6/28/15-6/30/- Customer e-mailed timesE-mail was accidentally missed by *** as it was filtered in a different folder6/1/- *** called customer to fix the situationNo response6/2/- Customer Service Rep called to follow up with customer againNo response6/3/- 6/5/- SwimSpot office closed in observance of 4th of July6/6/- Refund for difference in suit was processed for $E-mailed customer to inquire about sizing of her suitReceived response after business hours at 5:pm PSTBusiness hours are clearly visible on website6/7/- Shipped out order with overnight shipping6/8/- Order arrived at customer's addressTracking number via Fed Ex ***Customer has been awarded her desired settlementSent on: 7/16/8:11:PM
Sent by:
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Attached is a file with address and phone number. Those provided in the complaint were found online.
Response:We sincerely apologize for the events that led up to to this complaint and have fully rectified the situation with the customer. Below is a timeline of the events that occurred prior to...
the filing of this complaint: 6/24/15 - Customer contacted us because the price was incorrect on her order. 6/25/15 - [redacted] e-mailed her explaining we would honor the price with screenshot. 6/25/15 - Customer e-mailed with screen shot to confirm correct price. 6/28/15-6/30/15 - Customer e-mailed 2 times. E-mail was accidentally missed by [redacted] as it was filtered in a different folder. 6/1/15 - [redacted] called customer to fix the situation. No response. 6/2/15 - Customer Service Rep called to follow up with customer again. No response. 6/3/15 - 6/5/15 - SwimSpot office closed in observance of 4th of July. 6/6/15 - Refund for difference in suit was processed for $22.50. E-mailed customer to inquire about sizing of her suit. Received response after business hours at 5:35 pm PST. Business hours are clearly visible on website. 6/7/15 - Shipped out order with overnight shipping. 6/8/15 - Order arrived at customer's address. Tracking number via Fed Ex [redacted]. Customer has been awarded her desired settlement.Sent on: 7/16/2015 8:11:56 PMSent by: 98.189.55.123
Review: Did not receive item from exchange and was overcharged; contact with customer service manager has not produced resolution to issues.Desired Settlement: Delivery of missing item and refund of overcharge. If missing item is not received by 07/08/15 then refund of entire order.
Consumer
Response:
Attached is a file with address and phone number. Those provided in the complaint were found online.
Business
Response:
Response:We sincerely apologize for the events that led up to to this complaint and have fully rectified the situation with the customer. Below is a timeline of the events that occurred prior to the filing of this complaint: 6/24/15 - Customer contacted us because the price was incorrect on her order. 6/25/15 - [redacted] e-mailed her explaining we would honor the price with screenshot. 6/25/15 - Customer e-mailed with screen shot to confirm correct price. 6/28/15-6/30/15 - Customer e-mailed 2 times. E-mail was accidentally missed by [redacted] as it was filtered in a different folder. 6/1/15 - [redacted] called customer to fix the situation. No response. 6/2/15 - Customer Service Rep called to follow up with customer again. No response. 6/3/15 - 6/5/15 - SwimSpot office closed in observance of 4th of July. 6/6/15 - Refund for difference in suit was processed for $22.50. E-mailed customer to inquire about sizing of her suit. Received response after business hours at 5:35 pm PST. Business hours are clearly visible on website. 6/7/15 - Shipped out order with overnight shipping. 6/8/15 - Order arrived at customer's address. Tracking number via Fed Ex [redacted]. Customer has been awarded her desired settlement.Sent on: 7/16/2015 8:11:56 PMSent by: 98.189.55.123
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,