Swiftfix

Our website clearly states that we have a day repair warrantyYou can visit us at [redacted] to verifyIn addition, [redacted] has acknowledge himself that we returned to him to diagnose his phone troubleA company not willing to honor their warranty would not make such an attemptIn addition, glass does not crack on its on for no reasonThere had to be some trauma done to the phone for that to occurThere is nothing we can do for himThank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I take specific issue with their response for the following reasons: They claim I contacted them after their day warranty First, they have a year warranty in the T&C doc in the app, and Second, I repeatedly attempted to contact them starting the Monday after the repair, to no avail, it wasn't until I called from my office phone that I was able to get a responseThey were deliberately dodging my callsI have attached a screenshot from the phone showing numerous attempts to call them, as well as the section of the T&C from their app in questionTheir claim of the sensor being " [redacted] ***" is patently falseThe very nature of the sensor does not allow this, in order to trigger the sensor on a one second delay, that would have to be performed in software, a process that would require the addition of ~lines of code to the objective C source code of the iOS operating system, then compiling a new version of the operating system and subsequently installing it on my phone without my knowledgeI find the probability of this being the action that they performed to be highly unlikely, and it does not speak to the intermittent nature of the problemWhat does however is the simple mis-alignment of the sensor, and failure to properly secure it to the face of the deviceAftermarket battery replacement - Yes, I performed a battery replacement on my own, in September of 2015, the phone was functioning perfectly from then until Swiftfix replaced the glassRoughly six months went by with the battery in the phone with no issuesI have attached the receipt from the battery to verify the time period in which it was installed and the phone was functioning normally3a" [redacted] " I have the phone in my possession and can find no evidence of rustingNor were either of the water sensors activatedIn response to the allegation that I broke my phone again - I had it in my pocket and pulled it out and found the display shatteredIt was not mishandled or dropped in any wayIn response to their claim that " [redacted] " I called them from my office which has an open floor plan, and conducted myself in a calm and professional manner the entire duration of our conversationsI worked in customer service for Apple for years, dealing on their end of the situation many times, and know that the best way to have a positive outcome is to be niceI have done nothing of the sort and have been calm, cool and collected at all times while dealing with Swiftfix, and merely presented them with the facts of the situationIn addition their management and technicians (aside from the one who came the first time) have been rude, demeaning, dismissive, and verbally abusiveThe man introduced to me as their "lead technician" repeatedly swore at me, and outright called me a liarIn response to their final point - Of course I'm looking to be reimbursed, they offered a service and failed to deliver on itI can afford to go buy a phone, this is about the principal of the way they dealt with what should have been a very simple matterAnd I find the last remark they made in their response to be juvenile, and indicative that they do indeed engage in that practice, or else they would not have mentioned itAt this point, I can say that they have behaved in a largely fraudulent manner at every step of the process, and where they have had numerous chances to step in and do the right thing, they have failedThis is no longer about $to me, it's about right and wrongKind regards, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

*** *** had an iPhone 5s screen replacement done through my company SwiftfixHe contacted us after the warranty on the repair had expiredDespite that being the case, we sent a technician to see what the issue was with his iPhoneHe had been complaining about about his sensor not working
The diagnostic determined that the sensor was fully functional but was operating on a one second delayPeter admitted to doing a battery replacement himself with an aftermarket partWe told him that it is not recommended for a non professional to attempt such a repair because of the possible effect this could have on the deviceIn addition, there was rusting inside his phone which is a signal of water damage.He also informed us that he wanted to take his phone to the *** Store and asked for a refund which we declinedShortly after he broke his phone again and is still seeking a full refund which we are not able to give for several reasonsFi rstly, he contacted us out of our day warranty for an issue not related to the functionality of the the screenNo call was ever received from *** *** during the week period he claimed to be contacting usVoicemails were never received eitherSecondly, he broke his phone again and claimed it was our fault even though he was handling the phone at the timeIn addition, Mr Nicolardi is verbally abusive and we do not wish to subject any of our employees to that behaviorIn addition, our conclusion is that *** *** is looking to be reimbursed so he can purchase a new phoneThere is no resolution that we can offer him at this timeAnd finally, we do not put up reviews because there is no needThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Again, they are failing to address the original issue here.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Our website clearly states that we have a 30 day repair warranty. You can visit us at [redacted] to verify. In addition, [redacted] has acknowledge himself that we returned to him to diagnose his phone trouble. A company not willing to honor their warranty would not make such an attempt. In addition, glass does not crack on its on for no reason. There had to be some trauma done to the phone for that to occur. There is nothing we can do for him. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I take specific issue with their response for the following reasons: 1. They claim I contacted them after their 30 day warranty.   First, they have a 1 year warranty in the T&C doc in the app, and Second, I repeatedly attempted to contact them starting the Monday after the repair, to no avail, it wasn't until I called from my office phone that I was able to get a response. They were deliberately dodging my calls. I have attached a screenshot from the phone showing numerous attempts to call them, as well as the section of the T&C from their app in question.2. Their claim of the sensor being "[redacted] [redacted]" is patently false. The very nature of the sensor does not allow this, in order to trigger the sensor on a one second delay, that would have to be performed in software, a process that would require the addition of ~10 lines of code to the objective C source code of the iOS operating system, then compiling a new version of the operating system and subsequently installing it on my phone without my knowledge. I find the probability of this being the action that they performed to be highly unlikely, and it does not speak to the intermittent nature of the problem. What does however is the simple mis-alignment of the sensor, and failure to properly secure it to the face of the device. 3. Aftermarket battery replacement - Yes, I performed a battery replacement on my own, in September of 2015, the phone was functioning perfectly from then until Swiftfix replaced the glass. Roughly six months went by with the battery in the phone with no issues. I have attached the receipt from the battery to verify the time period in which it was installed and the phone was functioning normally. 3a. "[redacted] [redacted]" I have the phone in my possession and can find no evidence of rusting. Nor were either of the water sensors activated. 4. In response to the allegation that I broke my phone again - I had it in my pocket and pulled it out and found the display shattered. It was not mishandled or dropped in any way.5. In response to their claim that " [redacted]"  I called them from my office which has an open floor plan, and conducted myself in a calm and professional manner the entire duration of our conversations. I worked in customer service for Apple for 4 years, dealing on their end of the situation many times, and know that the best way to have a positive outcome is to be nice. I have done nothing of the sort and have been calm, cool and collected at all times while dealing with Swiftfix, and merely presented them with the facts of the situation. In addition their management and technicians (aside from the one who came the first time) have been rude, demeaning, dismissive, and verbally abusive. The man introduced to me as their "lead technician" repeatedly swore at me, and outright called me a liar. In response to their final point - Of course I'm looking to be reimbursed, they offered a service and failed to deliver on it. I can afford to go buy a phone, this is about the principal of the way they dealt with what should have been a very simple matter. And I find the last remark they made in their response to be juvenile, and indicative that they do indeed engage in that practice, or else they would not have mentioned it. At this point, I can say that they have behaved in a largely fraudulent manner at every step of the process, and where they have had numerous chances to step in and do the right thing, they have failed. This is no longer about $80 to me, it's about right and wrong. Kind regards,  [redacted]
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I take specific issue with their response for the following reasons:
 
1. They claim I contacted them after their 30 day warranty. 
  First, they have a 1 year warranty in the T&C doc in the app, and Second, I repeatedly attempted to contact them starting the Monday after the repair, to no avail, it wasn't until I called from my office phone that I was able to get a response. They were deliberately dodging my calls. I have attached a screenshot from the phone showing numerous attempts to call them, as well as the section of the T&C from their app in question.
2. Their claim of the sensor being "[redacted]" is patently false.
The very nature of the sensor does not allow this, in order to trigger the sensor on a one second delay, that would have to be performed in software, a process that would require the addition of ~10 lines of code to the objective C source code of the iOS operating system, then compiling a new version of the operating system and subsequently installing it on my phone without my knowledge. I find the probability of this being the action that they performed to be highly unlikely, and it does not speak to the intermittent nature of the problem. What does however is the simple mis-alignment of the sensor, and failure to properly secure it to the face of the device. 
3. Aftermarket battery replacement - Yes, I performed a battery replacement on my own, in September of 2015, the phone was functioning perfectly from then until Swiftfix replaced the glass. Roughly six months went by with the battery in the phone with no issues. I have attached the receipt from the battery to verify the time period in which it was installed and the phone was functioning normally. 
3a. "[redacted]" I have the phone in my possession and can find no evidence of rusting. Nor were either of the water sensors activated. 
4. In response to the allegation that I broke my phone again -
I had it in my pocket and pulled it out and found the display shattered. It was not mishandled or dropped in any way.
5. In response to their claim that " [redacted]"
  I called them from my office which has an open floor plan, and conducted myself in a calm and professional manner the entire duration of our conversations. I worked in customer service for Apple for 4 years, dealing on their end of the situation many times, and know that the best way to have a positive outcome is to be nice. I have done nothing of the sort and have been calm, cool and collected at all times while dealing with Swiftfix, and merely presented them with the facts of the situation. In addition their management and technicians (aside from the one who came the first time) have been rude, demeaning, dismissive, and verbally abusive. The man introduced to me as their "lead technician" repeatedly swore at me, and outright called me a liar. 
In response to their final point - Of course I'm looking to be reimbursed, they offered a service and failed to deliver on it. I can afford to go buy a phone, this is about the principal of the way they dealt with what should have been a very simple matter. And I find the last remark they made in their response to be juvenile, and indicative that they do indeed engage in that practice, or else they would not have mentioned it. At this point, I can say that they have behaved in a largely fraudulent manner at every step of the process, and where they have had numerous chances to step in and do the right thing, they have failed. This is no longer about $80 to me, it's about right and wrong. 
Kind regards, 
 
[redacted]
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Again, they are failing to address the original issue here.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]