S'well

Consumer's first purchase has been delayed / re-routed upon transfer to [redacted] from our [redacted] SmartPost shipping. We received the consumer's email and responded on the 2nd business day of receipt of the communication. After this communication, we have placed a replacement order with no charge due to...

this issue. The consumer received the replacement order on the 4th business day after this communication, based on the tracking information. We have an open case with [redacted] on why the original shipment was re-routed. We have attempted to contact the consumer on the resolution via email and phone, and have not been able to get in contact yet.