Sweet Montana Properties

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have read their respond there are several fails factsThe first I did not call more then 12+ timeI only call that Monday one then three times on Tuesday just to get hold of a manager which only two time I was put through one went to voice mail and one I call on Wednesday to speak to the manageSo I only call five time which was more getting info when to be the best time to callAnd during those call they were not reasonableAnd would not let me speakAnd I never said I was going to kill myself. Bring th DJ into this situation is wrong the DJ was at the venue since noon was set up across the street at the ceremony. When we first set up with them we were told that they need the final numbers by the Friday beforeI call and set it upBut to find out that Monday they had a system fail which lost our order. I was only told about th deliver driver I had my wedding planner and best man deal with himWhich both were not drinking before or after the ceremonySo they were not itoxocatedSo I would like an apology for that fail statement from the company. This company hasn't been reasonable to anythingEven when I was trying to explain that the quality of some of the cupcakes were poor and unsatifingI just would like to get my money back I have been spoken down to and degradingI feel like no one should ever be treated by a company this badVery thing was perfect but this company.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Regards,
Trevor ***

After agreeing back in October to allow the ***'s to reschedule their wedding date without requiring an additional deposit or charging a re-booking fee, they put an official order in for their wedding with days notice. (they had called in a partial order days prior, but it was not
complete) We require one-months' noticeWe still accepted the order, allowed them not to meet certain minimums, and to also miss the 1-week lead time on final paymentAs we were running late from the specific time they demanded we be there, we offered to sfree of chargeWe completed sand took photos of this as we always doThe individual setting up (who has a degree in English language and has been in the country for over years) was uncomfortable throughout the sas the entire wedding party was clearly intoxicated. Swas completed at about 3:30, the reception room was not yet sand the DJ was just arriving at this timeWhen he completed set-up, the wedding party left to go downtown to take photosThe reception had not begun yetThe fact that the items were "late" had no impact on their event. I won't detail the verbal assaults and 12+ phone calls that he felt were required, but I will summarize it to the point where my employees no longer felt comfortable answering the phone, out of concern that he was calling to berate them yet again. He screamed at one of them that we needed to be flexible with him because he tried to kill himselfIn a later conversation, he screamed at me repeatedly that he "had PTSD" and claimed that Don "told him he was worthless and should go kill himself"He was incredibly unstable and refused to listen to any reason or hold a conversation outside of screaming about his personal issues and making threats against the businessHis threats, anger (we do have two voice-mails saved as well as conversations documented due to the severity of his anger issues.) and claims that we wanted him to kill himself caused me to be concerned for his and our safety. *** *** *** handled the case (ID ***) and has told me that he will be happy to speak with you regarding this individualHe can be reached at ###-###-#### Please let us know if you would like additional information

The training the customer purchase is a live webinar and it is scheduled for tomorrow.  I have attached a screenshot of an email I received from the customer today.If the customer wants a refund I will gladly issue it.  If the customer wants to participate in the training he will need to...

cancel this complaint. Frank P[redacted]