Sweet Harvest Bakery

Initial Business Response /* (1000, 5, 2017/12/19) */
To *** ***:
Thank you for mediating this consumer complaint from our customer, Case Number: ***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers
commit to our 14-day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes
According to our records, customer ordered our products (the Eva Skin, Skincare) on a 14-day trial basis back on 11/21/and paid the shipping and handling fees of $The trial expired on 12/05/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 11/21/$for the Eva SkinDue to no cancellation the autoship program took effect
Customer had not contacted our Customer Service via email or phone to request for the subscription to be cancelledWe have received the Revdex.com letter today, 12/19/This is the first form of communication of cancellation we have received from the customerWe immediately granted and cancelled the account
Please relay this message to our customer, and feel free to let us know if you should have any questions
Initial Consumer Rebuttal /* (3000, 7, 2017/12/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I called them on 12/17/and spoke to a customer service rep and told her that I wanted this account closed and I wanted my money credited to my account
Final Business Response /* (1000, 11, 2018/01/04) */
Even though the customer continued on our autoship programAs a one-time courtesy, we will issued the customer a refund on the previous orderWe have have issued a check refund due to the closed payment gateway of $from Eva Skin ordered on 11/21/
Please relay this message to our customer, and feel free to let us know if you should have any questions

Initial Business Response /* (1000, 8, 2017/11/03) */
Thank you for mediating this consumer complaint from our customer, Case Number: [redacted]. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our...

14-day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.
According to our records, customer ordered our products (the La Joie Skin, Skincare, and the La Joie Eye, Skincare) on a 14-day trial basis back on 10/03/2017 and paid the shipping and handling fees of $4.97 and $5.97. The trial expired on 10/17/2017 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 10/03/2017 $89.97 for the Avanti Skin, and $85.97 for the Avanti Eye. Due to no cancellation the autoship program took effect.
Customer had contacted our Customer Service on 10/18/2017 and requested for the subscription to be cancelled. We immediately granted the request and cancelled the account.
The customer's account has been flagged as a chargeback on 10/24/2017 for the disputed charges. The chargeback processor and credit card companies will determine the legitimacy of the claim and be able to provide any refunds as necessary.
Please relay this message to our customer, and feel free to let us know if you should have any questions.
Initial Consumer Rebuttal /* (3000, 10, 2017/11/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept because I did not agree to a charge of $89.97 for skin and $85.97 for eye as stated in the company's response. Where is the trial products? I don't have them. Therefore, I want nothing to do with this company. I would like a refund for the fraudalent charge and misrepresentation of this company and their practices.
Final Consumer Response /* (4200, 14, 2017/11/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will not select "yes" I accept until I receive the charge back (refund) on my account.
thanks
Final Business Response /* (1000, 18, 2017/11/29) */
The customer's account has been flagged as a chargeback on 10/24/2017 for the disputed charges. The chargeback processor and credit card companies will determine the legitimacy of the claim and be able to provide any refunds as necessary.
Here is the confirmation:
CB # [redacted]