Sweet Fire Donna's

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: Donna has been untruthful of her representation of this visit and the service providedShe has outright publicly lied in her statement that I called and yelled at a staff member, and that the staff member then criedMy statement standsI wasn't given good service, I let the restaurant kmow there was a problem, they provided no solution and then when I asked for a call regarding the matter Donna refused Regards, [redacted]

Dear ***, This is in response to the complaint you received about from *** *** in regards to Sweet Fire Donna's(ld # ***).*** *** and her three guests did visit our business on October 09, This was her third dining experience at Sweet Fire Donna'sWe are a seat fast
Casual restaurantYou order at the counter and you can take your food or sit in the restaurant if seating is availableThere is not a host or wait staff, it is fast casual so you choose your own seatingMost Customers that are dining in choose their seats and come up to the counter to order their food*** *** ordered her food at the Counter and sat with her guests at Our Community tableShe then asked our cashier whether there was any other place to sitShe was informed that there were no other tables available except for our out door seatingThe weather was chilly and the patio seating was full except for One table that would accommodate her party, She did not want to sit at this tableA few minutes into their meal table opened up that accommodated guests and they sat at that tableThey continued to eat their meal and asked for boxes to bring their leftovers home with themThe next day I received the following email from *** ***:An email has come through the Sweet Fire Donna's website:Name: *** ***
Email: ***@***.ComComments: I had been to Sweet Fire Donna's a couple times, and decided to bring my mom and grandmother on Sunday nightAfter ordering there was no where to sit- I think a big family came inIt was just really disappointing that the restaurant is set up the way it isBasically in the back there were two families (separate groups) taking up all of that space because the way the tables were pushed togetherThen the bar area was all people sitting and watching the gameThat left notables for just people to sit-well except for this big wood table in the middle and bar people were sitting on the end of thatSo we ended up sitting on at a table shared with bar people and the table was only about as wide as my laptopIt was raining outside or we would have been thereI asked the person at the front and he was like there's nothing can doI feel like he should have done somethingI mean when you're paying $a plate is a table too much to ask? I wish you had seen how uncomfortable my grandmother looked felt terrible about the whole night when prefaced coming to Sweet Fire's with how good it's been.The following is my response email to *** ***:Hi ***,received your email about your visit to Sweet Fire Donna's on Sunday eveningMy apologies that the seating did not work Out for youWe wish we had more space but unfortunately we have to Work With what We haveWhen the Weather is bad and We lose Our outdoor seating and it leaves us with even a smaller spaceAll of our tables are bolted down so they cannot be pushed togetherThe large table in the middle is our community table that is a shared table for multiple guestsIt was set up that way for the Community to get to know each otherThe gentleman Working the front should have brought this to the manager's attentionI am not sure if anything could have been done although I know she would have tried to accommodate you.Thanks for bringing this to our attention.Donna A*** Sweet Fire Donna's *** *** *** ** Alexandria, Va ***
*** the end of thatSo we ended up sitting on at a table shared with bar people and the table was only about as wide as my laptopIt was raining outside or we would have been thereI asked the person at the front and he was like there's nothing can doI feel like he should have done somethingI mean when you're paying $a plate is a table too much to ask? I wish you had seen how uncomfortable my grandmother looked I felt terrible about the whole night when I prefaced coming to Sweet Fire's with how good it's been.The following is my response email to *** ***:Hi ***,received your email about your visit to Sweet Fire Donna's on Sunday eveningMy apologies that the seating did not work out for youWe wish we had more space but unfortunately we have to work with what we haveWhen the Weather is bad and We lose Our Outdoor seating and it leaves us with even a smaller spaceAll of our tables are bolted down so they cannot be pushed togetherThe large table in the middle is our community table that is a shared table for multiple guestsIt was set up that way for the community to get to know each otherThe gentleman working the front should have brought this to the manager's attentionI am not sure if anything could have been done although know she would have tried to accommodate you.Thanks for bringing this to our attention.Donna A*** Sweet Fire Donna's *** *** *** ** Alexandria, Va *** *** She called the restaurant later that day and spoke to one of our manager'sShe asked to speak with me and she was told I was in a meeting and not available*** *** then proceeded to raise her voice on the phone so loudly that Our general manager, a cashier and a customer in the line could hear herThe Customer was so disturbed about it he came in the next day to tell me about itHis words were "You should not let customers talk to your staff like that".met with our entire management staff and all parties involved and collected all of the factsWe then met as a management team and discussed this matterOur findings of the facts were as follows:*** *** has been in Our restaurant on different occasionsShe was well informed on how our seating system and ordering workedShe even wrote a star review on *** stating that she loved fast casual restaurants because she was a "control freak and liked to choose her own seating"Here is a copy of the review from May 2017:The following is copied from a posted review on ***.com"*** *5/19/Previous review OMG YUM! I am so glad this place exists and at the same time so sad didn't find it sooner, Ian BIG on BBQ being from SC and I have got to tell you this place is so yumIt's not a totally traditional BBQ and definitely not a traditional menu for me that was welcomedI am a huge fan of order at a counter, because I'm a control freak I want to refill my drink when want to refill my drink and I can be a bit antisocial at times and not want to talk to a waitressDonna's does not have waitresses and the drink bar is so cool with *** organic sodas and delicious southern Sweet tealove that you can order both by the pound BBQ and delicious other items like the pulled pork sandwichlate 1/of that sandwich and was so full had to take the rest homeOH and please do yourself a huge favor and get that spicy mac and cheese so yum."The party sat and moved to another table shortly after receiving their mealsBoth tables accommodated her guestsAll of her food was eaten and what wasn't she asked for boxes to take their leftovers home in.Our unanimous vote from all managers was to not refund the moneyWhen emailed her with the decision, she then went on different review sites with information that was not true, a screen shot of a email that was sent to her out of succession, lies about staff responsesI have attached documentation from all She called the restaurant later that day and spoke to one of our manager'sShe asked to speak with me and she was told was in a meeting and not available, *** *** then proceeded to raise her voice on the phone SO loudly that Our general manager, a cashier and a customer in the line could hear herThe Customer was so disturbed about it he came in the next day to tell me about itHis words were "You should not let customers talk to your staff like that".I met with our entire management staff and all parties involved and collected all of the factsWe then met as a management team and discussed this matterOur findings of the facts were as follows:*** *** has been in our restaurant on different OCCasionsShe was well informed on how our seating system and ordering workedShe even wrote a star review on *** stating that she loved fast casual restaurants because she was a "control freak and liked to choose her own seating"Here is a copy of the review from May 2017:The following is copied from a posted review on ***.com"*** *5/19/Previous review OMG YUM! I am so glad this place exists and at the same time so sad didn't find it soonerI am BIG on BBQ being from SC and have got to tell you this place is so yumIt's not a totally traditional BBQ and definitely not a traditional menu for me that was welcomedI am a huge fan of order at a counter, because I'm a control freak I want to refill my drink when want to refill my drink and I can be a bit antisocial at times and not want to talk to a waitressDonna's does not have Waitresses and the drink bar is so cool with *** organic sodas and delicious southern sweet teaI love that you can order both by the pound BBQ and delicious other items like the pulled pork sandwichlate 1/of that sandwich and was so full had to take the rest homeOH and please do yourself a huge favor and get that spicy mac and cheese so yumi"The party sat and moved to another table shortly after receiving their mealsBoth tables accommodated her guestsAll of her food was eaten and what wasn't she asked for boxes to take their leftovers home in.Our unanimous vote from all managers was to not refund the moneyWhen emailed her with the decision, she then went on different review sites with information that was not truea screen shot of a email that was sent to her out of succession, lies about staff responsesI have attached documentation from all parties involved including *** ***'s reviews she wrote after we informed her we would not return her money for food that she and her guests had eaten and taken home with them.Donna A*** Sweet Fire Donna's *** *** *** *** Alexandria, Va ***

I was not satisfied with this service/ meal 10/8/on several levelsI informed the restaurant at the time of service, no options were provided to meThe conditions of the seating arrangements were so uncomfortable that they caused a member of my party painI contacted the owner after the date of service and she refused to even call me regarding the matter, stating that I yelled at her employee- which never happened

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: Donna has been untruthful of her representation of this visit and the service provided. She has outright publicly lied in her statement that I called and yelled at a staff member, and that the staff member then cried. My statement stands. I wasn't given good service, I let the restaurant kmow there was a problem, they provided no solution and then when I asked for a call regarding the matter Donna refused. 
Regards,
[redacted]