Sweet Basil

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Our office management here at 1st Class Sleep Diagnostic Center has received your notice of complaint about our business on ID ***.On May 16, The patient was called by one of our representatives here as a part of a follow up call from the voicemail he left usThe patient disputed the
charge and I was sent a message to immediately look into the accountUpon review of the charges I noticed the balance was incorrect, as there were adjustments made on multiple accounts at the end of and it resulted in invalid balances on his accountI wrote $off and then sent a message back to the representative to call him back as soon as possibleWe made an attempt on that exact day to reach out to him to let him know it was written off and had to leave a voicemailUpon receiving this complaint, I tried to reach out to him, but had to leave yet another message for him to call us back. As for the amount he paid in December, that was due in full as it was an amount that was applied to his annual deductibleThis amount cannot be refunded. On behalf of 1st Class Sleep Diagnostic Center I would like to thank you kindly for bringing this to our attentionIf there is anything else we can do for you please feel free to contact me at the number listed above.Sincerely,Office Management

May 19, 2015Dear [redacted],We have received your notice of complaint about ogr business on complaint ID [redacted]. Our staff immediately reached out to the patient to let him know that his complaint was received and is being addressed in efforts to avoid this level of complaint in the...

future.We assured him that his account was already adjusted off and updated as it was incorrectly processed.  The patient verified the email address we had on file for him and a full account statement was immediately sent for him to review and keep for his records. Please be assured that each staff member was made aware of this complaint and we let the patient know he can always follow up with us if there is anything that we can do to meet his needs.On behalf, of 1st Class Sleep Diagnostic Center I would like to thank you kindly for bringing this to our attention. If there is anything else we can do for you please feel free to contact me at the number listed above.Best Regards,Shawn Y.Department Head