Sweat Fitness

I had a membership with sweat fitness starting last yearI had to move back home (out of state) this past month so I called them to cancel my membershipThey made me call some 3rd party financial collection agency who in turn told me I had to submit all this proof of movingAnd it was all personal documents such as bank statements and pay stubs address changes with usps, things that contain personal secure information which I think is not rightI dont think they should be allowed to request such personal information when they're already going to charge me a cancellation fee and extra monthly fee for cancelling anywaysBut I did submit of those documents through email as they requested, and they're still claiming its not enough proof to cancel my membership, even though I spoke to one of their customer service agents (Ron) on the phone and he is the one who told me what I needed to send to cancel my membershipI am extremely frustrated, I think its a scam of a company

advertising.They advertise a three month no commitment gym membership that actually rolls into an annual commitment and they begin trying to take money out of your account before the month trial is upWhen I noticed this I called to complain and cancel and they ensured me that this was done and it was notI did not realize they had still been taking money from my account until I lost my debit card and had gotten a new oneI received a failed transaction/collections email from their billing departmentWhen I called again they informed me that this had not been canceled and that I was rolled over into an annual membershipI informed them that I had addressed this almost months prior and was told that I had been cancelled, the managers response was that there were notes on the account from then but it had not been cancelledI asked again for them to cancel the membership and to send confirmation

I had a membership with sweat fitness starting last yearI had to move back home (out of state) this past month so I called them to cancel my membershipThey made me call some 3rd party financial collection agency who in turn told me I had to submit all this proof of movingAnd it was all personal documents such as bank statements and pay stubs address changes with usps, things that contain personal secure information which I think is not rightI dont think they should be allowed to request such personal information when they're already going to charge me a cancellation fee and extra monthly fee for cancelling anywaysBut I did submit of those documents through email as they requested, and they're still claiming its not enough proof to cancel my membership, even though I spoke to one of their customer service agents (Ron) on the phone and he is the one who told me what I needed to send to cancel my membershipI am extremely frustrated, I think its a scam of a company

Hello,We have resolved this issue and hopefully there will be no further complaintsPlease let us know if you need any more information.Thank you,Josh E
Corporate operations

March 5,
To Whom It May Concern;
Both *** *** and *** ***'s membership have been cancelledNeither member was reported to a credit agency
Sincerely

Although we have no way to determine the conversation or representations made at the time of sale, *** *** signed a membership agreement dated July 14, (see attached) which clearly states that the membership expires on September 14, with monthly payments of $beginning on October
12, *** ***’s membership was cancelled effective December 2, with no current balance due as certain fees were waived or refundedAll future billings were cancelled.

Although we have no way to determine the conversation or representations made at the time of sale, [redacted] signed a membership agreement dated July 14, 2016 (see attached) which clearly states that the membership expires on September 14, 2017 with monthly payments of $45.00 beginning on October...

12, 2016. [redacted]’s membership was cancelled effective December 2, 2016 with no current balance due as certain fees were waived or refunded. All future billings were cancelled.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: I received an email from Sweat today, 6/29/2015. Their response to my complaint (dated 6/26/2015) states that I have been removed from their lists and will no longer receive solicitations. So why did I get another email? 
Regards,
[redacted]

Although we have no way to determine the conversation or representations made at the time of sale, MS. [redacted] signed a membership agreement dated July 26, 2016 (see attached) which clearly states that the membership expires on September 26, 2017 with monthly payments of $45.00 beginning on...

October 24, 2016.Ms. [redacted] did receive the credit as she indicated and her membership was cancelled as of November 18, 2016 with all future billings cancelled.
Please let me know if there are any questions or need for additional information.
Also, for more timely response to Revdex.com complaints, please Send all correspondence for any of our eight clubs locations to Sweat Fitness, [redacted] Avenue, Philadelphia, PA 19147.Location AddressCenter City
[redacted] / Philadelphia, PA 19102
Fitler Square
[redacted] Street / Philadelphia, PA 19103
Manayunk
[redacted] Street / Philadelphia, PA 19127
Oueen Village
[redacted] Avenue / Philadelphia, PA 19147
Old City
[redacted]t / Philadelphia, PA 19122
South Philly
[redacted] Ave. / Philadelphia, PA 19148
King of Prussia
[redacted] Road / KOP, PA 19406
Conshohocken
[redacted] Pike / Conshohocken, PA 19428Thank you.Very truly yours,.Dennis R. R[redacted]Controller

We are in receipt of your letter dated June 23, 2015 regarding [redacted].We have removed Mr. [redacted]’s email address from our member and prospect databases to assure that additional emails are not sent to him.Cancellation procedures are clearly stated on the Membership Agreement which...

he signed at the time of enrollment at our club. See attached.Please let me know if there are any questions or need for additional information.Very truly yours,Dennis R. R[redacted] Controller

We are in receipt of your letter dated June 30, 2015 regarding [redacted].We have checked our member and prospect databases and found that Mr. [redacted]’s email address has been removed from all of them.Due to the close proximity of dates of the letter and the email – June 26 and June 29 – I can only speculate that his email was on an email list that was sent to one of our email services prior to us removing him from our databases.Could you please have him send a copy of the email that he received so that we may track to the source mailing list and assure that his email is removed permanently?We wish to meet Mr. [redacted]'s request that he no longer receive emails from our organization and require his cooperation in that effort.Please let me know if there are any questions or need for additional information.Very truly yours,Dennis R. R[redacted] Controller

August 12, 2015Dear [redacted],
We are in receipt of your letter dated August 3, 2015 regarding [redacted].
[redacted] signed a 12 month contract dated April 8, 2013 (see attached). Amounts currently due are those billed within the term of but unpaid and in accordance...

with her contract. Late fees and service charges other than dues have been waived.Cancellation procedures are clearly stated under Paragraph.J. on the reverse side of the contract. To the best of our knowledge and based on **. [redacted]'s complaint, those procedures have not been followed.
As many companies do, we utilize an independent outside collection agency to collect past due amounts from our members.Please let me know if there are any questions or need for additional information.
Very truly yours,Dennis R.
Controller

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

July 15, 2015
Dear [redacted],We are in receipt of your letter dated July 13, 2015 regarding [redacted].[redacted] signed a month to month contract dated October 22, 2014 (see attached). Our records indicate that [redacted] checked in for use of club facilities on December 17...

and 22, 2014 (see attached).Cancellation procedures are clearly stated under Paragraph J. on the reverse side of the contract. To the best of our knowledge and based on [redacted]'s complaint, those procedures have not been followed.Please let me know if there are any questions or need for additional information.Very Truly Yours,
Dennis R.
Controller

--------- Forwarded message ----------
sans-serif;">From: Revdex.com of Metro Washington DC<[email protected]>Date: Thu, Jul 30, 2015 at 9:42 AMSubject: Fwd: Revdex.com Complaint ID: [redacted]To: [redacted] <[redacted]@myRevdex.com.org>---------- Forwarded message ----------From: Michael M[redacted] <[redacted]@sweatfitness.com>Date: Wed, Jul 29, 2015 at 4:17 PMSubject: Revdex.com Complaint ID: [redacted]To: [email protected] Whom It May Concern:
 
SWEAT Fitness member [redacted] purchased a gym membership on 3/29/2013. On 7/17/2013, she called our third party member services in regards to cancelling her membership. At that time she was provided information on the cancellation procedure. All cancellations are handled through our members services, "[redacted]". All changes made to a member's agreement is recorded in their membership notes. Her call inquiring about cancellation was recorded in her notes, but no record of her officially cancelling. 
She claims she had put in a cancellation, but there is not a shred of documentation that states this. She could not provide me  documentation or proof of cancellation. She claims she has not used the gym in the past 12-18 months. I have over 1,200 active members at this SWEAT Fitness location and 60% of them don't set foot in the gym. Also, I asked her if she checked her bank statements and she said she had not. If SWEAT wasn't supposed to be charging her, why didn't she stop the charges right away? This is the members responsibility. 
Our cancellation policy is a 60 day notice to cancel. I attempted to give her the benefit of the doubt and cancel her without the 60 day notice, which is against protocol. I also confirmed the email on her account over the phone. When I cancelled the account I immediately sent her a confirmation email. However, the email It bounced back. I then tried calling her back but received a busy signal. 
At this time with no accurate contact information, I am unable to send her proof of the cancellation. However, I can ensure that her account has been cancelled and she will not longer be charged. I will also be adding notes to our database regarding the situation. 
-- 
Thank you,
Michael M[redacted]

Review: I have been billed for services I never used and was told verbally at the location front desk was place on an "account hold" (it is a month to month gym membership). I dispute the entire $500 dollar balance. Which is not pasted due I have initiated this after I was continually billed while on deployment in [redacted] (since Oct). The only service which I used was one month which is $50. I will happily accept a check from Sweat Fitness for $200 which was electronically transfered from my account. Now they have generated a $500 total amount after I have informed them I was cancellingDesired Settlement: Full refund $200 for November 2012, December 2012, January 2012, February 2012. And the additional completely bogus bill of $500 total amount to disappear.

Business

Response:

---------- Forwarded message ----------

From: [redacted]

Date: Fri, Apr 5, 2013 at 10:28 AM

Subject: ID [redacted]

To: [email protected]

Issue resolved with Sweat Fitness, consumer refunded total amount of

$200.00 on 3/14/13 and 3/18/13. Two seperate refunds of $100 each.

Please contact me for any other information, Thank you

--

TEAM SWEAT [redacted]

Club Director

Review: I purchased a trial package from Sweat over a year and a half ago. At the end of the trial, I did not renew a membership. I began getting emails promoting offers to renew my membership. There was no unsubscribe button provided, and I have replied to every email and have asked to be taken off the list. I move across the state a year ago and even explained this in one of the emails, yet I continue to get emails prompting me to rejoin.Desired Settlement: I just want them to stop contacting me about services.

Business

Response:

December 5, 2013

To Whom It May Concern:

[redacted]’s email address Is no longer In our computer system. It may have already been removed. I ask that she forwards any future email she receives to me at [redacted] so that I may research its origin.

Sincerely,