SWAT Environmental

SWAT Radon Mitigation installed a system in June of 2017 in my basement in Freedom NH. They used an existing upside down 5 gallon bucket in the floor as their source of negative suction under the slab. The expansion joints throughout the basement floor were never sealed and the system included the higher output fan. The level before mitigation was 23 and after was 6.6 for a 6 day test and 12.6 for a 60 day test. The hole in the floor went through a plastic bucket that emptied into a dirt pit. After calling SWAT to tell them of the levels they informed me the system probably will need an additional pipe at an additional cost. I would never recommend this company to anyone Bob D.

Do NOT use this company.

They claim a requirement to drill through the interior floor. I declined.

They installed the system improperly on the exterior of the house.

I had an extremely difficult time contacting them to come examine their work and provide an estimate for improvements; approximately a month from my first call to the time SWAT sent someone to the house; and it took several calls on my part to make that happen.

It has been approximately another month since they came to inspect their system, and I have not received an estimate to improve the system they installed.

I have gone with another radon mitigation company. When they came out to improve the system, they found that SWAT just dug the pipe into the ground without creating a cavity for suction; lazy, incompetent and / or dishonest.

Review: On February 27, 2015 S.W.A.T. installed a radon mitigation system in my home. They gave me a guarantee to bring radon levels below 4 pCi/L. A Radon test from March 10, 2015 showed an EPA average of 11 pCi/L. Upon contacting S.W.A.T. they said they could install a larger mitigation fan,and that this could bring the radon levels below 4 pCi/L. They also told me this fan would cost an additional $300.Desired Settlement: I would like S.W.A.T. to honor the guarantee they gave me in writing. The guarantee to bring radon levels to a point below 4 pCi/L.

Business

Response:

We have [redacted] scheduled for this Thursday the 23rd. Our tech will do an assessment at that time and we assured [redacted] the issue would be taken care of. Thank you. Best Regards, [redacted]PresidentS.W.A.T. EnvironmentalCell- [redacted] 1-800-NO-RADON

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

S.W.A.T appears to be going to great lengths to resolve this issue and honor their guarantee. Because of their efforts, I would recommend their services to others. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I had a radon mitigation system installed by this company in June of 2014. Just recently I discovered the fan, which runs continuously, is not working. According to the contract with the company, the fan has a 5 year warranty. However, they want to charge me $199 to replace the non-working fan. This seems rather exorbitant since the fan only lasted less than 2 years. Is this going to be a replacement every two years that I am going to have to pay for? Seems to me that this is not ethical. The contract says that a labor charge will be assessed for removal and installation of the new fan. It does not indicate how much the charge will be. $199 seems awfully high for maybe an hours work. They would not schedule a repair call unless I gave them my credit card number and information.Desired Settlement: I think the company should charge a more reasonable amount for replacing this fan.

Business

Response:

Replaced Fan at no charge do to confusion on price and warranty.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The company was quick to respond to my complaint and did more than I expected to rectify the problem. I did not expect them to do the work for free, just a more reasonable cost since the fan had originally been installed less than two years before and it had a 5 year warranty on it. The person who contacted me was most pleasant and claimed it was not company policy to require a credit card account number before they would schedule a repair call. I'm not sure if this is true or not. In any case, the problem was resolved quickly and I appreciate it very much.

Regards,