Swap.com

I got my items quickly and they all look brand new Thank you!

I Love the whole package that comes with the website Swap.com. If you are selling, buying or trading merchandise it is a great site to visit. I would recommend it to everyone I know and then some. It has really fast responce time when ever you have a question regarding anything so you should give a look. :)

Hello Joan, We sincerely apologize for any frustration with the communication of our new seller model. We would really like to continue our partnership, and I would like to offer to move your 2 inbound boxes to the front of the line as a one time courtesy. We could have our... warehouse team pull your inbound shipments we received on May 24th (Tracking [redacted] ) and on May 25th (Tracking [redacted] ), and they would process those immediately so you would have the ability to price these. Please advise if this would be acceptable and we will get right on this. Sincerely, JenSwap.com

Love All the clothes I've gotten for myself and my daughterSwap.com is by far the best consignment shop I've ordered from and will continue to order from in the futureThe clothes are in excellent condition and the prices are beyond fair for most items listedNot only that, They ship out super fast! Absolutely love this store

Hello Heidy, I greatly apologize for any inconvenienceA message was sent out to our sellers back in January regarding the policy update for non accepted itemsI have included that message here for your reviews:"On Wed, Jan 20, at 8:PM, Swap.com Support [redacted] @swap.com wrote:Swap.com, your Online Consignment Store for Baby, Kids Items and Women's ApparelImportant Information Regarding Your Account View in your browserSwap.com Online Consignment Baby & Kid’s Women’s Maternity ConsignRejected Items on Your AccountAs one of our valued sellers, I wanted to reach out to you about any rejected items that may still be on your accountWhen your items were added, we sent you a message to let you know that they are ready to be pricedThere is a day window to decide whether you would like to have your rejected items shipped back to you or whether you'd like to donate them instead.Starting on February 1, 2016, we will be enforcing this day time period for your rejected items.Any rejected items that are still in your account on February 1st will be removedMoving forward, any rejects that remain on your account will be removed after daysI want to give you a heads up so that you can decide what you would like to do with those items.To send them home, please log in to your Swap.com account, go to My Account at the top right hand corner, then click on Ship items to meYou can use the filters to view the items not accepted by Swap.comThe rejected items will be displayed and you can select the items to ship them home for a simple fee of $4.99.If you would prefer to donate the items, log into your account, click on My Account at the top right hand corner, then click on SureSell and donateYour items will be displayed in the order that they were added to your accountYou will be able to select the rejects that you do not want sent home then click the blue button on the left side of the page that says "Donate selected items."If you have any questions about your items, please reach out to our support team at [redacted] @swap.com, our team will be more than happy to help.Best,Lauren Z.Manager, Customer Experience"Lauren was our manager who had sent this communication out in January The Gap outfit you sent in was not accepted, and because it surpassed the days based on our policy, this was donated and the communication on the policy update that was This process is also documented in our Help Center on our website I greatly apologize for the inconvenience.Sincerely,

Hello Heidy, I greatly apologize for the inconvenience I've reviewed the return again, which is on RMA In reviewing the reasons for the return, I show that $was due to the reason of (Do Not Like)I show one item worth $was for (Item Not as Described - Item was velour, not fleece) Based on our Returns and Refunds Policy which is on our Help Center on our website, and noted in the seal at checkout, it clearly states that if the reason for (Do Not Like) is selected then a store refund would be provided That is why $was issued in store credit Due to the fact the one item was not as described with the material not as stated, that item of $was credited to your original form of payment I've attached our Returns and Refunds Policy from our Help Center for your review: [redacted] Our Returns and Refunds Policy changed the end of April, and the updates were online prior to that change I apologize that your original return did not state that any of the items were damaged, which is why the return was processed as it was I also apologize your store credit was not yet available on your purchase of $73.97, which you placed on August 8th The return was placed on August 6, and the store credit would not be applied until we received the return back to our warehouse Also, when you purchased the $in merchandise on August 8th, you checked out as a guest In order to utilize your store credit, which is now available, please access that under your account [redacted] This $will not expire Please make sure you utilize this account for checkout on your next purchase, so the store credit can automatically be applied Sincerely, Jen

Hello Martha, We sincerely apologize for the delay in processing your inbound shipment that arrived on June 20th on tracking [redacted] Typically it takes us around days to process an inbound, however we have seen an increase in popularity in selling on our site, and we are diligently working to add additional headcount to support this increase in volume I see your inbound has since been processed The inbound fees cover the processing of that box We value you as a selling and buying partner, and for this inconvenience, I would like to offer you a $store credit that we could apply to your account Please confirm that you will accept this and we will apply Sincerely, Swap.com

Hello [redacted] We sincerely apologize for any inconvenience Based on your return reason of "Other", that is why your original credit was processed as a store credit Our policy applies store credit or credit to the original form of payment based on the reason for the returnAt this time, I have gone back in and credited your original form of payment for this order as a one time courtesy Again, we sincerely apologize for any delay I've included the link to our Returns and Refund Policy for your review for future orders.http://support.swap.com [redacted] Sincerely, ***

I've had excellent experience with this companyThey send good quality merchandise within the week of an order! I would recommend them to anyone

I have ordered several times from Swap.com and each time the clothes have been nicely packaged and cleanThe fit has always been goodNice to see the buttons are always sewn tightly in placeOrder process is good although sometimes a little long I still give it stars

Site is easy to navigate and making purchases is a breeze A very efficient operation and excellent service, too This is a financially secure site so no worries using credit card Great bargains can be found at Swap.com

Hello Vas, In reviewing your account in further detail, I show the following transpired regarding your payouts. It appears that the store credit payout had been set on your account, and at this time, that has been changed to cash payout. Your payout on 01/16/18 was payout id... [redacted] , and you received a store credit of $66.22. Your payout on 02/01/18 was payout id [redacted] and you received a store credit of $96.48. This equals a store credit of $162.70, of which $57.20 was utilized to purchase items on order [redacted] . We are unable to remove the store credit from your account, however it does not expire and you may utilize it at any time. Any future payouts will be paid in cash as I have double checked what setting has been selected on your account. As long as you do not change that, future payouts will be paid to your [redacted] account. If you had received a cash payout for these two payouts, the cash payout would have been $130.72 vs $162.70 you received. Sincerely,

I have purchased several items from swap.com during my pregnancy and afterI'm always happy with my purchase and I love their return policyThe clothes is like new the prices are great and I will continue to buy from them

Hello *** We greatly apologize for any inconvenience We would be more than happy to review these returns for you, however the order numbers you provided are your account numbers If you could please provide the order numbers or RMA numbers in question, we can review the
reasons for return Our Returns and Refunds Policy will provide store credit or credit back to original payment based on the reason for your return Please see the attached link from our website regarding our Returns and Refunds Policy. http://support.swap.com/hc/en-us/articles***-Returns-and-Refunds-100-refund-guar...⇄ receiving the returns back, our Returns Team will review the returns for accuracy of the reasons for the returns If the item was not damaged, we will alter the reason for the return and you would receive store credit Upon receiving your RMA and/or return numbers, we will review the reasons for each item being returned and provide a full recap to you Sincerely, Swap.com

Ordered clothes for my yr old son.Was very pleased with the like new condition of the clothes, some even still had tags on themThe price is also very goodI will buy my sons clothes from Swap from now on!!

Hello Jean,
We greatly apologize for the inconvenience I currently show items in your storage, and I would be more than happy to process that and ship those out to you Please validate you want all items sent, and I will process that
We
apologize for any technical difficulties
Sincerely,

Great site to buy discounted gently used items fromNeeds a little more categorizing with women's pants though

I have used Swap.com several times now Each time, I've managed not to pay shipping for the items I purchased (great bonus!) On almost each order, I've had items that either did not fit or weren't exactly as I'd expected The return process was smooth, a prepaid label given and the refund sent quickly! It's been a pleasure shopping with them!

Swap.com had exceptional service and all items were as described

Love swap.com! You cant beat the prices or shipping time! The clothes came in great to new condition