Swanson Health Products, Inc.

To Whom It May Concern: Regretfully, *** ***’s recent order has experienced several delays with the carriers of your original package and both reshipments Our records show that Ms*** placed her order on 10/13/to be shipped to a hotel, not her billing or permanent
address. Ms*** originally paid the standard $shipping plus the additional $for faster deliveryFast delivery is a guaranteed delivery within business days of shipment. The original package was shipped the same day the order was placed on 10/13/2016. Ms*** contacted us on 10/15/to advise us that she would not be at the hotel when the original shipment was estimated to be delivered on 10/20/2016. Ms*** was instructed to have the hotel refuse delivery of the original package and we would gladly reship her order, however procedure to be followed is that she would be charged for the items only in the reship and not additional shipping for the 2nd Day Air. When the original package was received back as refused, a return would be process and appropriate refunds issuedIn regards to Ms*** contacting a Fed Ex supervisor on the original package, please know that front end customer service employees and supervisors do not have full access to large shipping accounts and cannot accurately provide information regarding transit and processing. Without further investigation, we cannot say if this was our error, or a sorting error on the part of Fed Ex We reshipped the order via 2nd Day Air on 10/15/to the hotel in NevadaOnly the merchandise amount was charged to the customer for the reshipment. Regretfully, this package also experienced a delay in the hands of UPS which is out of our controlThis package will be returned to sender at our request. We reshipped again via 2nd Day Air to Ms***’s home address in Oregon on 10/15/as she requested during her contact with us on 10/15/2016. Ms*** then contacted us that she would not be at that address until the end of the month, presumably October. We are unsure why Mr*** would provide the Oregon address for reshipment if she was not to be thereMs*** could not provide an answer to our inquiry. Again, we have requested a return to sender for the 2nd reshipment Ms*** was only requested to inform the front desk at the hotel to refuse deliver for the original package As per her statement she will not be at the hotel when expected delivery was to take place and she has notified the front desk, the package will be returned refused/unclaimed We have processed a full refundThe refund will be processed back through Pay Pal within business days. From Pay Pal’s acceptance of the refund, they will issue it back to the bank account that was used as payment through them. This matter is now resolved Sincerely, Angie L Swanson Health Products Customer Support Services Lead CONFIDENTIALITY NOTICE: This e-mail message is intended only for the named recipient(s) above and is covered by the Electronic Communications Privacy Act U.S.CSection 2510-This e-mail is confidential and may contain information that is privileged or exempt from disclosure under applicable lawIf you have received this message in error please immediately notify the sender by return e-mail and delete this e-mail message from your computer

To Whom It May Concern: Ms*** had connected with us on chat on 6/17/regarding the orders she placed on 6/10/17, orders *** & ***. Ms*** was advised that the packages shipped to the shipping address submitted and provided by Pay Pal. Pay Pal will override
any ship to address based on what the customer has set in their Pay Pal account as a default billing or shipping address. This address appears on the order recap pages of our website and the Thank You page after the order is submittedMs*** did confirm the billing and shipping address as the *** *** *** address in Chattanooga per chat. Ms*** was emailed order confirmations & shipping confirmations which include the shipping address providedAll emails were sent to the email *** which is where the delivery confirmations were received. Confirmation emails are additional opportunity for customers to review their order & contact us regarding any errors before the order shipsMs*** was advised to contact the shipping address she confirmed during her checkout process on our website & let us know the results of her inquiry. Unfortunately, Ms*** did not contact us backWe assume she was able to retrieve her packages. Records also show that Ms*** attempted to dispute the charges on 6/28/through Pay Pal for the card she has attached her to her Pay Pal account for order ***. Pay Pal did not close this but found in our favor that we shipped the order correctlyDelivery confirmations confirm the packages were delivered accordingly and we have not received them back as refused by the shipping address provided that Ms*** is not at that addressThe account was placed on fraud status after the charge dispute, no further processing of orders or returns can occur. Supporting documents sent via email, would not attach to response

Mr*** is in contact with us and has not been fully blocked. He uses multiple emails addresses. All were blocked, by executive decision and not one person, except the one he used to chat with us as the only email for accepted contactPlease see the attached chat transcript of
Mr***’s 10/6/correspondence with us regarding the missing returnThe order number in question is order ***, not *** as stated in Revdex.com claimHe advised us he has a claim ticket with Canada Post for the lost return of HRGThe chat agent advised him the info would be forwarded to our International Department. International rep emailed at 10:a.mCST 10/9/2017, requesting a copy of the claim ticket he has. A copy of the email is attached. We require a copy of the info, regardless if it is in French, for our records and to expedite the claim on our end. The other option is he will have to wait until Canada Post makes appropriate contact with us per contractual agreementMr*** was given wrong info by the post employee he spoke to who does not have access to our contractsAll pertinent statements and info by Mr*** are highlightedAttached to our response is a copy of that order invoice showing that item HRGhe stated was returned is not on that order. We haven’t received a response from Mr*** to our request of a scan of the ticket. Instead, we see a Revdex.com claim submitted within minutes of our email request. Due to his history of missing returns, our last contacts with him advised he could no longer order from us, we advised him we would accept returns only within our policy of up to one year from date of purchase. This includes, at our discretion, requirement of any documents he has regarding lost returns outside of available tracking, such as claim tickets from Canada PostMr*** needs to scan in the Canada Post claim ticket he said he has, as well as the letter, and email us the information request

To Whom It May Concern:Our records show the first contact made by Mr*** was via reply email to an order confirmation email on 6/10/2017. We immediately replied back with the most current information regarding the returns received advising of the returns received 6/5/and refunded
amountsThe next contact on record is an email received 6/22/in which we replied the same day with the information regarding the second return.Mr*** has opted in to receive all emails regarding our promotionsHowever, they are all, as well as the order confirmation emails, DO NOT REPLY emails and clearly state this on the bottom. If he has sent more emails inquiring about his return as replies to the automated emails, we may not have received them and were lucky to have received the one dated 6/10/2017.Mr*** was advised that he has been refunded for all returns received on 6/5/and 6/14/2017. The refund amounts were stated in the emails and to which card the refunds were processed to. 6/5/Order #***- $refunded on the Visa ending in ***6/5/Order #***- $refunded on the American Express ending in ***6/14/Order #***- $refunded on the Visa ending in *** We advised to allow up to business days for the refunds to post to the appropriate credit card accounts, however banks and credit card companies are legally allowed up to days to post credits. Attached is a copy of the emails received and our responses. Sincerely, Angie LSwanson Health ProductsCustomer Support Services Lead

I am rejecting this response because:
As they indicated that their products have years guarantee of potency and freshness, the bottles of Swanson Premium Garcinia Cambogia 5:Extract which I bought in April in virous orders were manufactued in March as shown in the attached pictureThis picture was sent to Swanson when I first contact themEven as they said, the best by date would be March 31, for these bottlesClearly they sold me expired products based on the food/supplement insdustry standards, or even based on their own quality statement published in their web site.They tried to mislead us in their response by using groundless claim of saying I bought these products for resellI can tell them, those products I bought were for my family and friendsAlso, I can frankly tell them the reason not to return these productsIt is simple: I will use these products as one of evidences to report the issue to Consumer Protection Agency, The Federal Trade Commission (FTC) and/or State Attorney General if they continue to sell these expired products and refuse to ackownledge their problems

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

Initial Business Response /* (1000, 5, 2015/06/19) */
Dear Revdex.com,
We sincerely apologize that the customer was given incorrect information by our agent on 6/10/Unfortunately, there is no way to guarantee that an item will have a specific expiration date upon customer request, especially when
it is not one of our Swanson brand productsOur order fulfillment department uses an automated system to pull the products off the shelf, while also taking into effect the amounts sold from our facility, which is why there is no way to determine a specific expiration date on a product based on the automation
Our inventory control department regulates the current inventory on hand, and will pull items off the shelf months prior to the expiration dateWhile I can understand the customers concern that these items expire on 10/27/15, over time, any product will eventually begin to break down and lose some potencyHowever, even after the recommended shelf life has passed, the product is not dangerous or "expired," and is likely still beneficial, although it may no longer have the exact potency listed on the labelThe Acai Powder purchased by the customer is servings per container, if used as suggested the customer would be able to use all containers before the expiration date of 10/27/
As for the desired resolution, unfortunately we cannot guarantee that if we send new bottles, that they would have the specific expiration date of 4/15/that the customer is requestingThe customer was informed by our agent on 6/11/that we are more than willing to give the customer a full refund for the product upon the return of the itemsThere is a pre-paid merchandise return label on the back of the original invoice; if the customer does not have that invoice they can also print a label through the following link from our website http://www.shipmentmanager.com/forms/shipperinformation.aspx?_c=%2FPortal.aspx%3...⇄ are pre-paid merchandise return labels so there will be no charge to the customerOnce the return is received we will issue a full refund for the product
Again we sincerely apologize for the customer's frustration in this matter
Thank you,
Swanson Health Products

Initial Business Response /* (1000, 5, 2015/11/20) */
Dear Revdex.com,
First and foremost we are very sorry for your loss and we sincerely apologize for the frustrations experienced regarding their recent returnWe do have a very generous return policy which is in place to allow customers to return an
item they are dissatisfied withWe make our return policy as convenient as possible for customers to locate which is why we have it posted in our catalog and on our websiteWe are transparent with our restocking fee, which is listed in our policies both online and in our catalog, and at no time is this a hidden fee
The restocking fee is in place to cover the additional resource costs that we incur when processing a return of that sizeWhen we receive a return of that size we have to utilize additional resources to go through returned stock, determine which stock can be allocated back into our inventory and then restock all of the items in their correct locationUnfortunately it is not as simple as setting the item on a shelf as they are housed in several different locations requiring us to stop our regular operations in order to return them to the correct locationWe have to physically check each bottle to make sure it can be restocked and then sort each of them based on their location in the warehouseWe also have to go in and adjust our inventory for each item, in this particular instance the customer returned over bottles, which included different items in different locationsUnfortunately this is a manual process
In regard to the desired resolution we have issued a credit for $for the items returned less the restocking fee, unfortunately we are sorry but will not be able to refund the restocking fee that was deducted from the return credit
Once again we sincerely apologize for the customer's frustration in this matter and the situation surrounding the matter of this return
Swanson Health Products
Initial Consumer Rebuttal /* (3000, 7, 2015/11/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
While I understand that the 20% restocking fee is Swanson's stated policy, I do not feel that this policy is reasonableI think it is misleading to advertise a "100% return guarantee" but then charge 20% for those returnsI am sorry for the inconvenience involved in restocking, but again, they will be able to resell the products that have been returnedPerhaps I should have broken the returns into dozens of smaller packages to avoid their "over $500" policy, but this seems silly and wasteful of resourcesFinally, I consider it cowardly that in Swanson's return letter to me, it was signed "Customer Support Services," with no actual staff member or nameThey are obviously not interested in entering into right relationship with the people they serve, and are willing to put profit over ethical business practices
Final Business Response /* (4000, 9, 2015/11/27) */
While we understand the consumer does not accept our response, at no time did we mislead or were not clear in our stated policyThe consumer stated that they understand our policy but do not agree with itWe apologize that this is the case, but we do not believe the Revdex.com is a venue to debate a written policy when the consumer is aware of said policy and again we are clear in our policyWhile the consumer also acknowledges the inconvenience of the restocking but insists we can still resell the product; we have been very clear in our last response there is an extra internal company cost associated with processing through a large return and restocking if applicableYes, if the product is restockable we will resell it, but we also need to be very clear to the consumer that the selling price of the product if we can re-sell it for is not at a higher price to recoup the extra labor and time that has gone into the return and restocking processAs the consumer also stated there are resources involved when dealing with a return of this size, hence the restocking fee written in our policy
The consumer states we have been unethical in our business practices and cowardly in past correspondenceWe will respectfully disagree in all accounts as past communications to the consumer has been nothing but professionalIn closing we stand by our decision, and we stand by the fact that such a decision is based on fact that our returns policy clearly states the terms of our restocking fee and that there has been nothing unethical done by our company during this process

To Whom It May Concern:Our records show Mr*** placed an order on 4/1/and cancelled the order after the order was accepted into the system. Mr*** was correctly advised we would not charge his card for the cancelled order. However, once an order is accepted into the
system, an authorization request is immediately sent to the credit card company for the credit card used as payment for the order. An authorization is not a charge and is simply permission to charge. Mr*** called on 4/3/to confirm the order was cancelled only. Records further show Mr*** contacted us on 4/5/regarding the pending transaction still showing for cancelled order ***Mr*** stated he was told at the time of cancellation that pending transactions, also known as authorizations, would automatically drop off within days. It is business days and often most will drop within to business days However, when an authorization is released depends solely on the bank or credit card company and we can only request its release early than the natural process. Some companies could take up to days to release authorizations. During the 4/5/call, Mr*** was also advised we do not charge for an order until it is shipped. Because order *** was cancelled, there will be no charge because it will not shipWe confirmed the card was not charged multiple times during the conversation. The supervisor that handled the call sent a follow up to submit a request to his Discover Card credit card company to release the authorization was submitted 4/5/and the release request to Discover is currently pending processing. Authorizations on credit cards appear under the heading of PENDING TRANSACTIONS. As previously explained, they are not charges. Mr*** was advised we have not and would not charged the card. Credit card companies often will not open disputes, as Mr*** attempted to complete, on pending transactions. We cancelled the order as requested, but again, because the order was submitted and accepted an authorization was sent. What every Mr*** was advised by Discover for when authorizations release if they are not used is what their policy and procedure is and we cannot change that. Mr*** order was cancelled per his request on 4/1/after the order was submitted and no charge will be processed because it will not be shipped.Our goal is to provide the best customer service possibleIf you have any questions regarding our products or services, please feel free to call us toll-free Monday through Friday at ###-###-#### between the hours of 8:a.mand 5:p.mCST. You may also reach us via email at [email protected], or online at www.swansonvitamins.comThank you for choosing Swanson Health Products for your natural health care needsIt has been our pleasure to serve you and we look forward to helping you and your family maintain the best of health for years to come. Sincerely,Angie Swanson Health ProductsCustomer Support Services Lead

I am rejecting this response because:
Yes, I did get an order confirmation but I did not review itI shouldn't need to because reputable businesses don't make these mistakesThis happened before and the issue is with your system which you fail to acknowledgeYou have very poor customer service

We are sadden to hear that Mr*** will not send the requested information of the claim ticket and letter from Canada Post he stated were in his possession during his chat sessions. They would have been useful for expediting a claim when contacting carriers. We reviewed the situation. We are refunding $for the item HRG078, quantity one on order ***, stated in recent correspondence with Mr***. Appropriate documentation will be noted in the account

To Whom It May Concern: We have reviewed Mr***’s information and emails. Mr*** contacted us on several occasions via email regarding the difference in price of the Swanson Kudzu he purchased. Attached is the most recent emails for reference. On multiple occasions,
Mr*** was advised that there was a limit of three (3) bottles per order at the price shown and we reserve that right to limit the quantity purchased. We reviewed the screen shot he included with his initial email. Unfortunately, the webpage does not look to be our current webpage and we are unsure where the image was generated. Please notice the lack of the maroon button for Easy Refill additions. Mr*** did use a 10% off purchase promotion code and received a discount off our regular discount price of $3.49. Additionally, promotional email discounts cannot be used in conjunction with clearance pricing, Deal of the Day discounts and other special pricing. Again, he was well advised on the limits set and the right to limit quantities purchased. This information is clearly posted in several locations on our website and supporting information was provided to Mr***. Mr*** was charged appropriately for the large quantity he ordered with the discount promotion he did applied and no refund will be issued for the differenceWe regret his disappointment in the matter. Sincerely,Angie ***Swanson Health ProductsCustomer Support Services Lead###-###-#### CONFIDENTIALITY NOTICE:This e-mail message is intended only for the named recipient(s) above and is covered by the Electronic Communications Privacy Act U.S.CSection 2510-This e-mail is confidential and may contain information that is privileged or exempt from disclosure under applicable lawIf you have received this message in error please immediately notify the sender by return e-mail and delete this e-mail message from your computer

I am rejecting this response because:
Ms*** from Swanson Health Products, as with the online customer service representatives appear not to have read my complaintAt no time did I ask for any type of refundI asked to have Swanson honor their advertised priceI had made a purchase of the Kudzu root earlier in SeptemberThat is what generated the targeted banner advertisements concerning the Kudzu root for $per bottleI clicked on the link and it took me to Swanson’s web page to purchase the productThe web page offered the product for $per bottleNowhere on that web page did it show any limits on the quantity you could order at that priceMy email contained a screenshot of the web pageMs***’s statement that “the webpage does not look to be our current webpage and we are unsure where the image was generated” is disingenuousThe bottom right hand corner of the web page shows the date and timeIn addition, I included a printout of the entire web page which shows everything on the screenshot as well as the rest of the page (including reviews)The two different pictures included within the email string provided by Swanson have nothing to do with what Swanson was advertising when I clicked on their banner advertisement taking me to the page showing the product for $per bottle (without ANY type of limitation mentioned on the web page)Again, Swanson should honor their advertised price and sell me bottles of Kudzu Root (Swanson item # SW1034) for $per bottleThe total purchase price should be X $= $For your convenience I have attached the printout that I attached in the email to Swanson

I am rejecting this response because:I will be returning the entire order I will still place the credit card order in dispute and I will never order again from Swanson Unless they want to send me a 30% coupon for all products not Swanson products I am done with this company I am also gong forward with the AG complaint to the consumer affairs division as promised It would make so much more sense to do the right thing and grant the 5% refund requested rather than absorb the cost of me shipping things back There is no sense in nonsense This is beyond nonsense Shame on you Swanson I know we can just add this to yelp and whomever else does reviews Poor choice Again if a 5% refund was granted by Tuesday I would not return the order I am going on principals and I think I was deceived

I am rejecting this response because:
I will wait until they make an effort to contact that addressI did not get an email with anything stating that address *** *** *** Explain to me why all my other shipments from paypal.com has come to *** *** *** I never went into your site except when I was ordering certain vitamins and never updated the site's address because I always went through paypal for everything when I ordered from your site And I received other orders from you before this date but to *** *** *** I left *** *** *** in 2012, October and have never been back to that area This is my very first time since I have left *** *** *** to have a package delivered to that address since 10/2012.PayPal.com has the address of *** *** *** Chattanooga, Tn and this is where everything I have ordered from other companies have come --before and after I ordered from you This is the only packages thus far that did not come to *** *** *** So why is it everything else and packages costing a whole lot more than yours has come to *** *** *** and these are the only packages that never came to *** *** *** It was not until I received the email my packages had been delivered that I contacted your site to notify you they had not been delivered. I will wait until they make an effort to contact the people at *** *** ***, chatt, tn . AND If I was ever to commit fraud, it definitely would be more than dollars and something of value not vitamins I am to old for that nonsense and I come from values, you work for what you get With my disability, I could have done like others and played that card a long, long time ago I resent any implications to my name about fraud I worked hard over the years to make my reputation of being honest and working for what I get I will definitely fight you over my reputation

To Whom It May Concern:Our record show the customer contacted us regarding both orders on 3/15/and again on 3/16/2017. At those times, we tracked both orders and updated the customer on their current locations. The customer was also advised at that time that standard shipping, which
was selected by the customer, allows up to business days for delivery from the shipping date. The date of shipment counts as day 0. Currently, severe weather on the East coast may be delaying packages that travel through storm affected areas Also, estimated delivery dates shown on tracking are only estimates, not guaranteed dates. These dates are supplied and updated by the carrier.Standard shipping information as posted on our website:https://www.swansonvitamins.com/help/shipping-information/shipping-infor...⇄ offers several delivery options and rates for domestic shipping within the contiguous United StatesAdditional shipping fees apply to all orders shipped to Alaska, Hawaii and US Territories, as well as all international and expedited ordersOverweight orders may also incur additional shipping charges.Standard Shipping - $Please allow 5-business days from ship date for delivery Shipped according to the best rate/time as determined by our system We use various carriers for delivery of your package Note: We are unable to ship to General Delivery addresses In regards to order ***, this order was shipped via FedEx Smart post to be delivered by USPS. The tracking number is *** and the package shipped on 3/07/2017. The package is currently in Fayetteville, NC and is awaiting delivery to the customer’s local USPS for final delivery. As per our shipping information on our website, we allow up to business days for delivery for standard shipping, which is what the customer selected. The 8th business day for is 3/17/2017. This order is currently being reshipped early. However, the customer did not request a faster shipping option for the reshipment. Therefore, business days will be allowed for the reshipment as wellIn regards to order ***, this order was shipped via FedEx Smart post to be delivered by USPS. The tracking number is *** the package shipped on 3/08/2017. This package is also currently in Fayetteville, NC and is awaiting delivery to the customer’s local USPS for final delivery. As per our shipping information on our website, we allow up to business days for delivery for standard shipping, which is what the customer selected. The 8th business day for is 3/20/2017. This order will not be reshipped early. In each contact by the customer, they advised us both packages were needed ASAP and sooner than the business days allowed. If orders are needed sooner than the allowed shipping transit time stated for standard delivery, we do offer upgraded shipping options for additional fees on our websiteThe customer is encouraged to contact us on 3/20/if order number *** is not delivered by the end of the business day for further investigation and resolutionThe customer was also advised to refuse delivery of duplicates so they may be returned to us or provide payment if they wish to keep the extras. The customer must advised us of their intent. Failure to return one of the packages, or provide payment should they wish to keep the extras, will result in a charge.Our goal is to provide the best customer service possibleIf you have any questions regarding our products or services, please feel free to call us toll-free Monday through Friday at ###-###-#### between the hours of 8:a.mand 5:p.mCST. You may also reach us via email at [email protected], or online at www.swansonvitamins.comThank you for choosing Swanson Health Products for your natural health care needsIt has been our pleasure to serve you and we look forward to helping you and your family maintain the best of health for years to come. Sincerely,Angie Swanson Health ProductsCustomer Support Services Lead

Initial Business Response /* (1000, 5, 2015/09/28) */
Dear Revdex.com,
Our sincere apologies have been extended to the customer regarding the issues with the service and delivery concerns from their most recent orderUnfortunately the customer was given incorrect information regarding our shipping,
from our representative on 9/24/We do have control over what shipping methods we use as a company, and we offer different options based on the needs of the customerWhen a customer chooses standard shipping our system will choose the actual shipping method based on the weight and destination of the packageOur tracking indicates that the original package was delivered by the post office on 9/23/15, which would have been within our standard shipping time frameThe customer informed our representative on 9/24/that their post office had not made deliveries for a week in their area which leads us to believe that the package was misplaced; as the customer stated they did not receive itThe representative did immediately send a replacement package to the customer
We care about the health and well being of each of our customers and apologize that the customer felt our representative did not care about their situationWe will make sure to follow up with the representative and offer additional coaching to ensure that they provide the level of service that we expect
As for the desired resolution, we have immediately reshipped the customer's order 2nd day air at no charge and it will be delivered on Wednesday, September 30thThe original replacement that was created on 9/24/is still on its way and we are unable to intercept itThe customer can send back the 2nd package when it arrives with the pre-paid merchandise return label on the back of the invoice; if the customer does not have that invoice they can also print a label through the following link from our website http://www.shipmentmanager.com/forms/shipperinformation.aspx?_c=%2FPortal.aspx%3...⇄ are pre-paid merchandise return labels so there will be no charge to the customer
Again we sincerely apologize for the inconvenience to the customer in this matter
To your good health,
Swanson Health Products

Thank you for contacting usWe have been in contact with Mr*** on several occasions since 7/11/regarding the transit item and scheduled delivery of his order. On each occasion, Mr*** was advised of the transit time for the standard shipping he selected on our website for his
order number *** which was placed on 7/4/at 2:p.mCST. As per the information posted on the order recap where shipping is selected it clear states 5-business days (not including weekends or holidays) for delivery from date of shipping. Please be aware that the date of shipment is day 0. The order was shipped on 7/5/as there was no shipping on July 4th holiday. The eight business day is 7/15/Attached are several documents supporting the information that has been relayed to the customer on several occasions. The information attached is as follows and what is shown (all points of interest are highlighted): 1) Invoice copy showing the ship to address we shipped to2) Order details from the customer's Thank You/Order Confirmation page showing order date and time and shipping address entered3) Select Payment & Shipping Method page from customer's website session page showing shipping address entered by customer as shipping method selected (bottom of page over to top of next page) as standard shipping and the 5-business days expected delivery information4) The FedEx SmartPost tracking page showing the scheduled delivery date is 7/15/and the package as of 7/14/is still in transit. This package will have a final delivery performed by USPS5) Our email to customer showing his website session page of shipping selection and 5-business days6) The chat session with customer relaying the same information on standard shipping delivery of his order7) Confirmation of the $credit for the customer's confusion as discussed in the email. Mr***'s package is scheduled for delivery per tracking on 7/15/16, which is the 8th business day as stated in the information posted on our website and web pages visited by Mr*** during his selections

Final Consumer Response /* (2000, 17, 2015/07/21) */
Good morning,
There is newsThere is a new step in this very long excruciating transaction with SwansonI have been talking to my bank this morningThe $121,amount charged has been cancelled yesterday
Very grateful

I am rejecting this response because the comments made by the respondent are pure fiction and do not represent the truthI will not reiterate the details but basically they are trying to look good while in fact they are actually the opposite; if the returns are not escalated , they are not processedI wish them good luck