SWAN Plumbing, Heating & Air of Denver

Initial Business Response / [redacted] (1000, 5, 2015/11/16) */ At Swan, handling emergencies is our businessTherefore, we always reserve several appointments per day so that we can make same day appointments for emergenciesHowever, we do not guarantee same day appointmentsOnce those appointments are filled, we cannot make any more same day appointmentsIt would be impossible for us, or any company, to guarantee an unlimited number of same day appointmentsTypically, our same day appointments get filled in the morning so when a customer calls in the afternoon, as MrAllen did, those appointments are no longer available As far as the advertising claim, I am not aware of any of our advertising that guarantees same day appointmentsIf Mr [redacted] could please provide us with documentation of where he found this advertising, we will be happy to review it and correct it as necessary

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Initial Business Response /* (1000, 5, 2015/11/16) */
At Swan, handling emergencies is our business. Therefore, we always reserve several appointments per day so that we can make same day appointments for emergencies. However, we do not guarantee same day appointments. Once those appointments are...

filled, we cannot make any more same day appointments. It would be impossible for us, or any company, to guarantee an unlimited number of same day appointments. Typically, our same day appointments get filled in the morning so when a customer calls in the afternoon, as Mr. Allen did, those appointments are no longer available.

As far as the advertising claim, I am not aware of any of our advertising that guarantees same day appointments. If Mr. [redacted] could please provide us with documentation of where he found this advertising, we will be happy to review it and correct it as necessary.