SwaagBox

We did not receive any contact from this customer until the complaint from the Revdex.com But we have cancelled her subscription as she requested

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] While I understand that they need to make sure the package is in order, I should not have to wait this long for the refund In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, the matter has been resolved
Sincerely,
*** ***

We did not receive any contact from this customer until the complaint from the Revdex.com.  But we have cancelled her subscription as she requested.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
While I understand that they need to make sure the package is in order, I should not have to wait this long for the refund.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We have not yet received the box back from the post office to issue the refund to this consumer.  Once we do we will issue the refund to her account.  Packages do sometimes take a long time via the [redacted] to be returned to sender.  If we do not receive the package back by 4/*/15 which...

is one month from the date she returned the package to us I will go ahead and issue a refund to her account anyway.

I have issued the refund to your account today.  Please allow 24 - 48 hrs. for the credit to appear on your statement.

Review: I cancelled my monthly subscription with Swaagbox and requested a refund for the box that I was charged for and did not want. I was told that they could refund me until the box was returned. A day or so later, the box arrived and I was told by customer service that I should mark the box RETURN TO SENDER, so I did.About a week after, I e-mailed customer service to see about my refund and they said they had not received the return yet. I gave it a few more days and then started to inquire daily or every other day about my refund. They then stopped responding to my e-mails and I have still not received a refund or a response to my e-mails. This all began approximately around the middle of February; it is not a few days before the end of March and I am still trying to handle this situation.Desired Settlement: I want my money back. Plain and simple. There isn't one thing this company could give me that could pacify my frustration and anger about this situation.

Business

Response:

We have not yet received the box back from the post office to issue the refund to this consumer. Once we do we will issue the refund to her account. Packages do sometimes take a long time via the [redacted] to be returned to sender. If we do not receive the package back by 4/*/15 which is one month from the date she returned the package to us I will go ahead and issue a refund to her account anyway.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

While I understand that they need to make sure the package is in order, I should not have to wait this long for the refund.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

I have issued the refund to your account today. Please allow 24 - 48 hrs. for the credit to appear on your statement.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], the matter has been resolved.

Sincerely,