Suwannee Valley Electric Co-Op

From: John S*** Sent: Monday, April 3, 2:PM To: info Subject: Case ID # *** *** I have talked with my office manager about what type of language she uses with members. In this case the scan code that is on all membership cards was
being used by someone after the membership was cancelled. Either our system had the wrong number for the cancelled account or someone from the customers family was using the facility after cancellation. I called the member last week and apologized for the accusations. We have not had any more scan-ins with the cancelled members membership card -- Jim S***, owner of Tipton Lakes Athletic Club

From: John S*** Sent: Monday, April 3, 2:PM To: info Subject: Case ID # *** *** I have talked with my office manager about what type of language she uses with members. In this case the scan code that is on all membership cards was
being used by someone after the membership was cancelled. Either our system had the wrong number for the cancelled account or someone from the customers family was using the facility after cancellation. I called the member last week and apologized for the accusations. We have not had any more scan-ins with the cancelled members membership card -- Jim S***, owner of Tipton Lakes Athletic Club

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The two cards which my family has were absolutely not used during the time in question. In fact, they had not been used for months prior to cancelling. Because the owner has only provided "possible" causes, and, does not appear to have have actually investigated to confirmed the root cause of the issue to remedy it, there is a likelihood that the issue will repeat. I am not satisfied with the response from this organization.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The two cards which my family has were absolutely not used during the time in question. In fact, they had not been used for months prior to cancelling. Because the owner has only provided "possible" causes, and, does not appear to have have actually investigated to confirmed the root cause of the issue to remedy it, there is a likelihood that the issue will repeat. I am not satisfied with the response from this organization.
Regards,
*** ***