Sushi A La Kawa

Review: At 12:42pm ET on Wednesday, March *, 2015, I placed a lunch order with Sushi A La Kawa. At 1:17pm ET, I received a call from the delivery person that my food had arrived. In the delivery instructions I left with my order, I explicitly advised that the food was to be delivered to the Deliveries area of the building, and that someone would escort them to my floor. The delivery person argued that he was not going to come upstairs and that I should meet him out on the street corner. After a few minutes of arguing back and forth, I was able to convince him to enter the building. I went downstairs to the lobby, waited 10 minutes, and he did not show. I came back upstairs to my desk, and he had left a message which stated that he was in the lobby waiting for me. I called the restaurant and was ensured that he would deliver to the correct area of the building, and I was advised to go back downstairs to the lobby. After another 10 minutes, the delivery person did not show again. I again called the restaurant, and was advised that the delivery person had to make another delivery and that he would be back in 10 minutes. I asked her why he didn't wait 1 minute for me to come downstairs to meet him, and she started violently screaming at me that he waited all that time for me to begin with, and why should he deliver my food anyway. She hung up on me. When I called back, after I began to speak, she hung up on me again.Desired Settlement: I am asking the Revdex.com to issue a refund to me from the restaurant, as my food never arrived. The refund amount should be the amount I paid for the undelivered food, which is $25.14.

Business

Response:

Customer should call Seamless to get refund, we made a call for her yesterday and Seamless already refund to her which is¥25.14. We feel sorry about the problem happened on March *. We understand her feeling. Understanding each other will make life happier. Again we apologize for all inconvenience for her on March **