Customers must read and agree to SurveyGizmo's Terms of Use prior to signing up for an account and SurveyGizmo can not be held responsible for inattention to these Terms on the part of the User. SurveyGizmo immediately replied to this User's initial complaint and offered to process full
refunds for unused timeDespite this, SurveyGizmo has received no reply from the User as of 2016-07-
Complaint: [redacted]
I am rejecting this response because:It doesn't address the issue. The response from the business just explains the contractual agreement. It doesn't explain the main issue: charging a subscription without letting customers know of each charge. Please see attachment to view my full response to the business from an email I received from them:
Sincerely,
[redacted]
Customers must read and agree to SurveyGizmo's Terms of Use prior to signing up for an account and SurveyGizmo can not be held responsible for inattention to these Terms on the part of the User. SurveyGizmo immediately replied to this User's initial complaint and offered to process full
refunds for unused timeDespite this, SurveyGizmo has received no reply from the User as of 2016-07-
Complaint: [redacted]
I am rejecting this response because:It doesn't address the issue. The response from the business just explains the contractual agreement. It doesn't explain the main issue: charging a subscription without letting customers know of each charge. Please see attachment to view my full response to the business from an email I received from them:
Sincerely,
[redacted]